Sears Imported Autos

i called the dealership service department to make an appointment to have a fog light re-seated in its housing and to check on a tire that was leaking air (very slowly). the light was re-seated, but doe appointment to have a fog light re-seated in its housing and to check on a tire that was leaking air (very slowly). the light was re-seated, but does not sit as sturdily as the factory light. they told me the tire had no problem, but they cleaned the rim. we'll see if that stops the leaking. the biggest issue is that these two things should have taken less than one hour, yet they had my car for 7+ hours. they never called to say the car was ready, i had to call to check. this is a pattern with this dealer who takes far too long to complete work and does not keep in touch with customers as progress is being made / work completed. how easy would it be to complete work on time and call when completed. keep a schedule, keep in touch. Both things cost nothing and go a very long way to service. More

A very difficult problem to detect was in fact isolated, addressed and very satisfactorly solved. Additionally During the course of the investigation concerning the failing blower motor I was kept advised o addressed and very satisfactorly solved. Additionally During the course of the investigation concerning the failing blower motor I was kept advised of the progress and my transportation needs were addressed by a clean loaned M/B. I reported to a telephone inquery from Sears concerning the situation that I was very satiafied. Thank you Glenn J Tabor More

Wonderful service and treatment. I had departed the delaership and had a turn signal that decided to quit. I returned to the service department and Reid corrected the problem immediately. He also gave delaership and had a turn signal that decided to quit. I returned to the service department and Reid corrected the problem immediately. He also gave me a few helpful hints with my car. More

The only reason that I did not rate the Overall Experience a 5 (great) is that the vehicle had a transmission problem when I picked it up. However, the dealership gave me a loaner, fixed the issue Experience a 5 (great) is that the vehicle had a transmission problem when I picked it up. However, the dealership gave me a loaner, fixed the issue, delivered the car to me and gave me a note along with a gift card for my troubles. That was a very nice touch. I look forward to working with the dealership in the future More

I have never met a group of service managers so dedicated to making the painful aspect of getting your car serviced so pleasant! They are friendly, helpful, sympathetic and in a word fantastic. I wouldn' to making the painful aspect of getting your car serviced so pleasant! They are friendly, helpful, sympathetic and in a word fantastic. I wouldn't even think of bringing my car anywhere else. The service technicians are top notch, and I have never had a problem go unresolved, and have never had anything but remarkable experiences in keeping my cars running perfect and extending the life and value of my investment. Great job all the way around! More

customer service/response time was very slow and therefore, I could (will) not recommend this service department to anyone. Was thinking about buying a car, but will think twice as I saw a glimps therefore, I could (will) not recommend this service department to anyone. Was thinking about buying a car, but will think twice as I saw a glimpse of what I can only expect to be the standard level of service at this place. Lastly, the detail shop used removed money from the ash tray and neglected to put it back. More

Bill has been great to work with. He thoroughly explained the scope of work and provided options on how to most cost effectively deal with the repair issues my vehicle required. I feel there has b explained the scope of work and provided options on how to most cost effectively deal with the repair issues my vehicle required. I feel there has been no compromise to the maintenance of my vehicle and will return as needed to Bill and SIA. More

I am impressed with the service I've received from Greg & his staff when I came in to purchase my vehicle. Greg is very attentive to my needs & wants. He explains and answers all my questions thoroughly. & his staff when I came in to purchase my vehicle. Greg is very attentive to my needs & wants. He explains and answers all my questions thoroughly. He called me frequently when the order for my vehicle was delayed & let me know what's going on. I would like to thank Sears Imported Auto Inc for making my car shopping a very pleasant experience. More

Drove an old Volvo until I couldn't take it any more . . . had to buy the car of my dreams, an E350, especially with the new design. Checked out the other dealership in town and was unimpressed. Then went . had to buy the car of my dreams, an E350, especially with the new design. Checked out the other dealership in town and was unimpressed. Then went to Sears, where everything was perfect. The showroom and people, especially Matt, were all first-rate and what you'd expect buying a Mercedes. It was actually extremely cold, and closing time had passed, yet Matt unflinchingly used every resource at his disposal, like he owned the place, to show me every car and every detail that he thought I should consider before making a decision. More

I leased a new Mercedes C300 from Sears with the help of Matt Mahoney. He was a joy to work with and we negotiated a fair payment. During and after the sales process I reached out to Matt and he was always Matt Mahoney. He was a joy to work with and we negotiated a fair payment. During and after the sales process I reached out to Matt and he was always willing to help if I had any questions or issues. I have used their service many times for complementary washes as well as scheduled and some minor unscheduled maintenance. All my experience have been great. Everyone is so friendly and helpful. Additionally, employees smile and say hello, which is a simple thing, but cannot be taken for granted at dealerships, even luxury dealerships. More