Seaport Auto

This was a day we will never get back . The sales folks were friendly and worked with us for several hours unitl we agreed on a price for our trade in and the used vehicle we wanted to buy. We asked for a were friendly and worked with us for several hours unitl we agreed on a price for our trade in and the used vehicle we wanted to buy. We asked for and received what we read as a clean Carfax record for the rig we wanted to buy at the beginning of our visit. At this point it was represented as being in excellent condition with a good history. The Carfax showed a "vehicle serviced" record line item along with several other benign entries. Given the low miles and good record on the vehicle we wanted , we were paying top dollar for it. We were in the process of closing the deal when we were brought a stack of papers from Auto Check and we were asked to initial each page. This report looks a lot like Carfax but is more detailed. The same line item date and mileage from the Carfax report "vehicle serviced" showed up on the Auto Check report as "Collision Repair Performed , Body Service Preformed" from a repair facility in Chicago , IL. We stopped the initialing process at this page in the Auto Check report and started asking questions , the tap dance began , we became upset with the misrepresentation and the inability to answer the question as to what happened to the vehicle in Chicago. It was when we became visabily upset in the showroom that the salesman abrupty went into the sales managers office , returned with our trade in title , and hurried us out the door. This was a horrible waste of our time and the salesmans time. If we had known the vehicle had been in an accident or incident , we would have either rejected the sale or requested an adjustment to the sales price depending on the details of the repair. In conclusion , beware of Carfax , it does not tell the entire story . We cannot recommend SeaPort Auto as a reputible place to work or purchase a used vehicle. Don't waste your precious time here. More

By far the worst customer service I have ever received anywhere. They were rude, childish and insulting. I live several hundred miles away and wanted to contact this dealership about an SUV I was in anywhere. They were rude, childish and insulting. I live several hundred miles away and wanted to contact this dealership about an SUV I was interested in. I asked for more pictures than were online, twhich they said they emailed me (never received them). The SUV was listed well above competitor rates and well above Edmunds or KBB values. I attempted to engage in an honest conversation about whether or not they were willing to move on their price. They immediately took the defensive and said they didn't want to "waste their time" with me. Mind you I hadn't even offered an amount I was willing to pay, I was simply asking if they were solid on their asking price. I received short 1 word answers from the first individual, and when he became flustered the sales manager (I suppose) came on the IM window. He was even ruder, saying I knew nothing about the auto industry and then proceeded to be a childish jerk by asking me what I did for a living and taking stabs at it. Again, all this without me ever stating what price I was willing to pay. Stay away! stay far far away from this dealership. If they are too simple minded to understand that by offering an online chat with a sales representative is the same as me standing on their sales room floor, then they don't deserve anyone's business. Just look at all of the other reviews, and know this place is shady and you will be treated like crap for wanting to spend money here. More

Don't purchase from these people!! If you must, take the vehicle to a mechanic!!!!! I bought my car 10 days ago, since then I've had to get new tires, alignment and balance, and just found out the bra the vehicle to a mechanic!!!!! I bought my car 10 days ago, since then I've had to get new tires, alignment and balance, and just found out the brakes and rotors are shot! 500.00 repair! They refused to fix any of it! Read reviews, bad reviews are all over the web on how seaport sells vehicles that people later have to put more money into! Seaport acts like they are doing you a deed and a good deal. They're not! They changed the deal we agreed to, changed the selling price to 2500 more! We found out our car was in an accident , all they said was the carfax didn't show it. No crap! Carfax only reveals totaled cars or cars with certain amount of damage, it doesn't reveal fender benders. I thought I was getting great service until a few hours passed and I realized the reality. Youd be better off going to the cheap car lot next door ..we looked at one of their cars and within 5 minutes they said they'd put new tires on and dropped the price 2 grand. Just because a car lot sales higher Valued cars doesnt mean they are better!! Seaport doesn't work with you! Research them, you'll see for yourself. I wish I researched first!! More

Should have checked out the ratings before we went there on 12/1/12. They gave us crap $2000) for our 2001 Dodge (which was in great mechanical condition and well cared for) They then listed the Dodge for $ on 12/1/12. They gave us crap $2000) for our 2001 Dodge (which was in great mechanical condition and well cared for) They then listed the Dodge for $5800 and sold us a tired truck that needed work immediately. Price? 11500 for a 2003 Chevy Silverado 3/4 ton with a duramax diesel and 171k miles on it. Worn out tires, no spare, no jack and one key with one key fob. Within 1 week we found several problems that could have caused major disaster. Since purchasing this piece of work we have spent close to $2000 in repairs, (have the receipts to show for it) on the following expenses: Enclosed are copies of expenses I had to pay for repair on the vehicle you sold to me on 12/1/2012 after I placed my trust on the line with you regarding the state of the vehicle. I requested and was told unequivocally that this vehicle had undergone a safety check of its state of repair. This has been proven to be a LIE. To wit: 12/2/2012 Purchase 2nd coded key and key fob for spouse - $97.00 12/12/12 Inspection by NW Auto- Surge tank has oil residue, removed and cleaned, suspect oil leak on right side head gasket. Other items needing repair listed on invoice: Cost $105.00 Pitman arm has play, likewise for idler arm. Rear brakes and rotors badly worn estimated life 25%. (replacement planned for March) Power steering Pressure line from pump needs replacing. 12/17/12 Power steering pressure lines replaced by NW Auto. Cost $149.70 Transmission cooler lines are leaking, need replacing, and possible pump seal replacement. 12/26/12 Inspection by Cottman Transmission in Vancouver, WA revealed leakage on Front pump seal and transmission cooler lines. Was not covered under “limited” warranty Repaired on 1/9/12 Cost $781.87. Tires have weather checks cracking. Suggested no additional weight until replaced. REPLACED 1/19 WITH 4 USED TIRES AT COST OF $400 NOTE: OIL HAD NOT BEEN CHANGED SINCE UNKNOWN DATE, LIKEWISE FOR AIR FILTER. BOTH WERE BLACK WITH SMUDGE, OIL LOW VISCOSITY Cost $65.74 12/17/12 Oil Filter $12.34, Air Filter (plugged) $15.99 Fuel treatment $3.99, purchased 3 gallons of HD diesel motor oil Cost 33.42. 12/20/12 Purchased spare tire and rim as one not provided with vehicle, (provided own jack) Cost 84.50 1/4/13 Engine light on. check engine codes reveals EGR valve is bad. Est 605.00 to repair/replace. NOT completed repairs: Heater control unit is bad, digital setting will not stay set, replacement 80 to 100$ Replace Drivers side mirror as defrost sensor inoperable Approx cost is unknown. Replace AM/FM/CD as Cd is inoperable approx cost is 180 Find and fix leak on drivers side floor, possible in cowling vent Estimated cost is 250.00 Replace carpeting in truck estimated $200 (due to mildew and mold) Additional repairs are shocks, struts and pittman arms. While we are aware that some of this is buyer responsibility, we were not only dismayed to see that Seaport dealt out such poor quality and repair, but that they did not step up to the plate and offer to do something. They did keep calling us to "see if we had purchased a vehicle from them" and when told of the complaint and issues we were facing with the unit, we were told "well, we will see if there is anything we can do for you" and never heard from them again. They did this 3 times, Jeff was so upset that he lost his temper and yelled at one of the guys, later he apologized for it. Seaport advertises that they sell quality trucks and cars. I for one can tell you they don't. Buyer Beware is more apt a slogan for them. I make sure to tell anyone I speak with not to go there and why. BAIT AND PROMISE, DON'T WORRY ABOUT THE BUYER. NO SCRUPLES AT ALL! If I could manage to convince anyone not to go there it would ease my mind. More

This dealership did the old "bait and switch." I saw a great car online, called them and asked if it was still in, I was told that they still had it, within an hour I was at the dealership, and wa I saw a great car online, called them and asked if it was still in, I was told that they still had it, within an hour I was at the dealership, and was told that the car had been sold a half hour before. Against my better judgment, I took a look at a different car there. The price was about $3,000 more than I had in my budget, but I was told that the price was negotiable (again, I should have known better). I had a salesman who was relatively helpful during the test drive, then I had to wait around for an hour before another salesman (the "closer") came out and told me that my budget was way too low. I stood by my budget, and after about an hour the owner came out and yelled at me that there was no way they were selling the car for that price. I left the building, and was chased out in the parking lot and told that maybe if I came back in they could work with me a little. I ended up paying $2,000 more than I had budgeted, but at least I had a decent car, right? I took it into the auto repair shop and was told that it was a miracle I hadn't been killed since the brake pads were bare and there was almost no transmission fluid! The whole experience made me feel dirty (also, there are signs up in front of the building letting you know that the tables are bugged so that they can listen to you when they are not present). More

Shame on us. We purchased a truck and it didn't run right we took it back three time with in a 24 hour period. Purchased the 2nd truck that also broke down and sat four hours on the side of the road. As they we took it back three time with in a 24 hour period. Purchased the 2nd truck that also broke down and sat four hours on the side of the road. As they said they went above the call and sent us a loaner truck to pull the 27 foot camp trailer we also purchased from them. Would fix this truck for us again remember this is in less then 6 hours of purchasing the 2nd truck. After thinking about it over the weekend we decided we shouldn't buy any other vehicle from them.and would just get the trade in back a 2010 mazda. After talking with the GM he told us how he had put allot of time and money into the first truck and that he would stand behind the work and that we should buy it. We like fools did purchase it only on that he had fixed the problems if one came up with the fuel. Well three weeks later the same problem is back and when we took it to another shop they cant seem to see what they had fix. In-fact they didn't change the oil, needs a tune up transfer case fluid is bad ECT ECT the list goes on. This is what we should have done in the first place We don't except them to fix everything just what was wrong when they sold it to us and said they had fixed it. Remind you that they said they would stand behind there repairs. When asked to furnish the records of all the repairs they did, well guess what they don't have that! I would never tell anyone to go to these guys I am sorry that we believed they where good people. The bid to fix the truck that drives me to work is $ 4214.00 and I haven't even made my first truck payment. Scott said they would look over the time line of when it was in the shop and see if they can help. We haven't heard from them yet. go figure More

I bought a car here with a 2000$ down payment. the day I bought a car here with a 2000$ down payment. the day after i returned it. It took them 3 weeks and they only refunded 1500$ of my cash. Don't buy I bought a car here with a 2000$ down payment. the day after i returned it. It took them 3 weeks and they only refunded 1500$ of my cash. Don't buy here More

I just bought a Jeep from them the tsillight was out they said they would fix it when i brought it in to be fixed they scratched the tinting up and said they would not fix it that it was like that when I bou said they would fix it when i brought it in to be fixed they scratched the tinting up and said they would not fix it that it was like that when I bought the car they are all liarres do not buy a car from them they will do anything possiable to rip you off More

so i found a vehicle online and called sea-port and got all the info. i than proceeded to do the online financing, explained to them about my trade. And the finance person told me they would be able to get all the info. i than proceeded to do the online financing, explained to them about my trade. And the finance person told me they would be able to get the financing done. So the next day my girlfriend and her three little girls drove the 3 hours to get there. They showed me the vehicle and than it happened. Apparently the vehicle i wanted could only be financed at 80% and the day before it would be fine. and they had a bank who would loan on an older vehicle but just not the one i wanted. so they tried to get me to buy a newer vehicle for more money and of course way more money down. Besides the vehicle has several recalls and the manufacture has several law suits against it which of course the salesman on the test drive told me about. More