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2,000 Reviews of Scranton GMC of Vernon - Service Center
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June 27, 2018
Led on in mult incorrect directions At first was that led something was covered then called and said I didn’t have extended warranty. When I explained and proved I did he said “oh then i At first was that led something was covered then called and said I didn’t have extended warranty. When I explained and proved I did he said “oh then it’s covered” then two days later called and said he was again mistaken. Also oil change was supposed to be done and wasn’t. More
by Lilly38381
Verified Customer
June 26, 2018
Tire leaks still and now tires not aligned with sensors Tire pressures not aligned with tire leaking, eg says tear is low but actually it is front (tire previously repaired). Oil change was great this pesk Tire pressures not aligned with tire leaking, eg says tear is low but actually it is front (tire previously repaired). Oil change was great this pesky tire and sensors not a good story More
by HILLIARD528
Employees Worked With
Lorie Fortin
June 25, 2018
2 hour oil change and tire rotation It took 2 hours for an oil change and tire rotation. I made an appointment too, not just a walk in. Then they tried to charge me 80 when the on goin It took 2 hours for an oil change and tire rotation. I made an appointment too, not just a walk in. Then they tried to charge me 80 when the on going deal is 49.95. It took another 5 minutes to change paperwork after waiting 2 hours already. More
by Lttlepenny
Employees Worked With
Mike Griffin
June 23, 2018
Great service I really, really appreciate the Scranton service team squeezing me into their busy schedule at the last minute to fix my car due to a warning light fo I really, really appreciate the Scranton service team squeezing me into their busy schedule at the last minute to fix my car due to a warning light for the park brake. It turns out the car needed a software update. My car is always fixed right the first time and returned clean. Scranton is fortunate to have good service writers and technicians who really know GM cars. More
by AFL11
Employees Worked With
Lorie Fortin, Samantha Savage, Mike Griffin
June 19, 2018
Best Team Anywhere I have been buying n servicing cars from Scranton Motors for over 15 years. I wouldn’t go anywhere else!!!! The sales n service departments are profe I have been buying n servicing cars from Scranton Motors for over 15 years. I wouldn’t go anywhere else!!!! The sales n service departments are professional n friendly Always!!! More
by Momma C
Employees Worked With
Other Employees :
Trevor Barbersek, Samantha Savage
June 19, 2018
Vibration not solved Many attemps to fix problem and it is still not fixed. They said it is within GM's design specification, was told to live with it. GM has had this pro Many attemps to fix problem and it is still not fixed. They said it is within GM's design specification, was told to live with it. GM has had this problem with a lot of there vehicles for four years now and have still decided to do nothing about the vibration. More
by sixgjk
Employees Worked With
Kevin , Mike Griffin
June 13, 2018
Cadillac maintenance Very efficient and froendly I have always been a fan of Scranton's service Dept. I haven't purchased from them since I bought a car for my son in Very efficient and froendly I have always been a fan of Scranton's service Dept. I haven't purchased from them since I bought a car for my son in RI and there was a mix up in the title on Scranton's part and they grew impatient with my son when they were the ones who screwed up the title making it impossible for him to license vehicle on his own More
by lipsix
June 12, 2018
Service call This time my service was very good. They took care of me as soon as I got there. My wait time was very reasonable. I met with finance as well. This time my service was very good. They took care of me as soon as I got there. My wait time was very reasonable. I met with finance as well. More
by FALV1160
Employees Worked With
Chris Champagne, Rocky Hernando, Samantha Savage
June 12, 2018
Well done The service folks are helpful and professional, going the extra step when required. I feel like a valued customer and would recommend Scranton Motors The service folks are helpful and professional, going the extra step when required. I feel like a valued customer and would recommend Scranton Motors to family and friends. More
by Johnny
Employees Worked With
Samantha Savage
June 02, 2018
2nd Time same problem The sensors for stablizer check engine and one other came on , on my return trip from Florida. The dealership in West Palm Beach had just fixed the sa The sensors for stablizer check engine and one other came on , on my return trip from Florida. The dealership in West Palm Beach had just fixed the same things. I made an appointment at Scranton Motors as it happened. I got in on Saturday and the appointment was on Monday. I explained the problem and said I thought it must be something more for the same thing to happen again so soon. They called me that afternoon that it was done. I left for Gettsysburg Pa 2 days later. On the trip to PA . the same thing happened again. I made an appointment at the Gettsysburg dealership, had to pay for a rental as they didn't have 1 available, and within an hour after they opened they called with the problem. There was a leak that dripped into the harness that was causing it. Apparently there was a memo sent out in January from GM about the problem. Well they had to keep my car for a couple of days and did come up with a loaner so I could return the rental, but they couldn't reimburse me for it. They were surprised that the other dealers didn't catch it as the repairs were done after the memo. Had Scranton Motors kept up with the service memos, it would have saved me the price of a rental, and the inconveniences of having to make the arrangements to get it in an fixed in a strange area, not to mention the potential harm it has done to my cars engine. . More
by TOMSKEOGH
Employees Worked With
Mike Griffin
