Scranton GMC of Vernon - Service Center

Good experience but very expensive Same as title. A new replacement chevy alternator should not cost $600.00 (unless its the one thats gold plated.) and the entire service visit to repl Same as title. A new replacement chevy alternator should not cost $600.00 (unless its the one thats gold plated.) and the entire service visit to replace said alternator should not have cost $1200.00. I struggle to comprehend that GM designers are complacent with a 4+ hour flat rate to replace an alternator? If its that hard to get to then its either a poorly engineered system, or their confidence in the reliability of Delco alternators is misplaced. More

Long wait, you need to address staffing needs on Saturday’s Not concerned with quality of an oil change, but anything over45 mins is unacceptable. Never mind pushing 2 hours. 0nly one service rep covering the d Not concerned with quality of an oil change, but anything over45 mins is unacceptable. Never mind pushing 2 hours. 0nly one service rep covering the desk to greet, and check out is poor staffing and managements use of man/woman power. Saturday a day when most people don’t work I assume would be a busy service day. Hope this helps. CB More

Great Service Always have professional and polite service at Scranton Motors and always makes it worth the half hour trip back to have anything done even if other Always have professional and polite service at Scranton Motors and always makes it worth the half hour trip back to have anything done even if other dealers are located closer. More

Very well They were quick to fix the problem. Staff is very friendly. They were straight forward about what they needed to do and gave me advice moving forwar They were quick to fix the problem. Staff is very friendly. They were straight forward about what they needed to do and gave me advice moving forward More

Everyone is nice they no their job and are willing to help . had an appointment with the service department. Samantha took care of things she knowlegable and handle her job very professional. I went and visite had an appointment with the service department. Samantha took care of things she knowlegable and handle her job very professional. I went and visited with David Baeza great salesman loves his job. More

Always friendly, but a bit slow I never have any issues when I go and everyone is always very friendly, my only grievance is that I'm too often under quoted on how long service will I never have any issues when I go and everyone is always very friendly, my only grievance is that I'm too often under quoted on how long service will take. I've never been able to get out in less than an hour for an oil change and that can be frustrating after constantly being told it'll be 45 mins or less. Thinking back, even when I purchased my vehicle the detailing took far longer than we were told and we ended up having to sit around waiting for it. It's a smarter practice to overquote, then customers would be pleased when the time is shorter than anticipated. More

There can be only one When you take your vehicle here your in great hands they will let you know what you need now and then tell you what you need down the road. The deale When you take your vehicle here your in great hands they will let you know what you need now and then tell you what you need down the road. The dealer side they roll out the red carpet for everyone. More

as always good job over all good job. both me and my wife car came in for service no appointment. the service team was more than accommodating. we were both out of ther over all good job. both me and my wife car came in for service no appointment. the service team was more than accommodating. we were both out of there less than a hour. both cars clean More

Excellent Service For decades, Scranton Motors has provided outstanding service on our two Cadillacs. My last experience was with Jimmy Boasa, who details our cars eac For decades, Scranton Motors has provided outstanding service on our two Cadillacs. My last experience was with Jimmy Boasa, who details our cars each year. So our vehicles always look like they came out of the showroom. Stuart G. Rosen More

Amazing from my 1st phone call to me signing off Sam was amazing she called me to keep me updated and went above and beyond to help me with my concerns with manufacturer! I watched Sam help the woman Sam was amazing she called me to keep me updated and went above and beyond to help me with my concerns with manufacturer! I watched Sam help the woman before me and Sam was so professional and knowledgeable explaining everything to her I couldn’t wait for my turn. Sam is defiantly a friendly pleasant smart young lady! You are very lucky to have her. This was my 1st time using Scranton Motors and will not be my last! Thank you Ms Savage for all you help getting my error fixed that another Mechanic could not do ;) More