Scranton GMC of Vernon - Service Center

Thank you Hi Dave B; I would like to thank you for all your past considerations. You have always been good to my mom, and even though she no longer drives stil Hi Dave B; I would like to thank you for all your past considerations. You have always been good to my mom, and even though she no longer drives still likes it very much that you ask about her and wish her merry Christmas and Happy New Year. You are a terrific guy and a no nonsense sales man. I have always appreciated your straight forward deals and your willingness to help get a vehicle the family needs. When the time comes to replace a vehicle I look forward to seeing you and another purchase. Respectfully Glenn Arzt. 3/12/17 More

The best service ever! When I bought? my car four months ago, I had personalized service with attention to every detail. My first visit for service was more of the same- fri When I bought? my car four months ago, I had personalized service with attention to every detail. My first visit for service was more of the same- friendly people, excellent work, and reasonable prices. I am happy knowing that I can count on Scranton Motors going forward and recommend them highly. More

Always have and alway will use only Scranton Scranton Prides itself on the longevity of their employees. One that deserves special recognition is Dave Baeza in sales. He is alway on top of thin Scranton Prides itself on the longevity of their employees. One that deserves special recognition is Dave Baeza in sales. He is alway on top of things even reminding us about our service needs , always makes us aware of special sales and anything relating to our motoring needs. Both my wife and I feel he goes beyond what a car sales executive should be, we have purchased three Caddys thru him and a close friend bought 2 Buicks from him. He is just one more reason. Scranton Only. Ed k More

Excellent customer service , my husband and I drive from Spencer Massachusetts to Scranton motors in Connecticut they have absolutely the best customer service , and the Servic , my husband and I drive from Spencer Massachusetts to Scranton motors in Connecticut they have absolutely the best customer service , and the Service Department is outstanding. and always make you feel welcome. Tyler Durdan has been our sales reps for the last two vehicles we've purchased, They make you feel like family more than a customer. More

Promises Broken. Painful resolution I purchased a 2012 GMC Sierra and was promised that the tire that was slashed on the side wall be replaced before I drove off the lot along with a spa I purchased a 2012 GMC Sierra and was promised that the tire that was slashed on the side wall be replaced before I drove off the lot along with a spare key and matching touchup paint to cover bare metal exposed. There first follow up to resolve was to sell me a new set of tires and rims for $1800. I just gave them a check for $30K. 2 months of constantly hounding them to replace the slashed tire that was constantly leaking air, I was finally given an appointment. 3 weeks ago I came in, I finally got the tire replaced, had confirmed it was not inflated to the correct pressures, received the spare key and they forgot about the TU paint. Promised they would mail it. Had to call them again to request it again. Snow has already fallen and temps dropping and now too cold to paint the bare metal. Far from good customer service More

Bad service Very bad service center , unfriendly staff, more expensive than other dealerside , No honesty Inferior service, Long Island dealers much better , ov Very bad service center , unfriendly staff, more expensive than other dealerside , No honesty Inferior service, Long Island dealers much better , over priced, slow service center More

Amazing service Highly recommend this dealership for anyone purchasing a new or used vehicle. All the staff were Professional, helpful, and willing to go out of their Highly recommend this dealership for anyone purchasing a new or used vehicle. All the staff were Professional, helpful, and willing to go out of their way to help make it easy on the buyer. Vehicle was ready to go, paperwork all set, and very detailed so there were no questions to be asked. Definitely will be a repeat customer! More

The worst car dealership. Bought a car from this dealership 2011 Acadia Denali. Engine sized at about 56000. It was towed to them and sat for over a week before they looked at Bought a car from this dealership 2011 Acadia Denali. Engine sized at about 56000. It was towed to them and sat for over a week before they looked at it. It took 3 days shy of a month before I got it back. Now the transmission dose not shift correctly like it did before the engine change, wasting gas. They say it isn't much different than from another like vehicle. Well it is much different and it's not right. Like I said I'm using more gas because of this problem. I guess for them it's not because it's not their problem. More

The service department at Scranton motors is always the worst experience. The service people are rude and don't care if you leave there happy or not. They just dismiss your complaints and don't even try to worst experience. The service people are rude and don't care if you leave there happy or not. They just dismiss your complaints and don't even try to do anything to make you leave there happy. There's not many dealerships around, but very soon if things go back to how they were before,  Myself as well as a group of my friends will be open to traveling as far as we can tolerate just to get away from this place. The only saving grace there seems to be to this terrible dealership is a new female, who I believe is a manager. After sitting and waiting for a simple oil change for 2 hours and being late for my appointment and having my entire day already ruined I was extremely upset and voiced my displeasure to the service person i was dealing with. He just kept apologizing with no emotion, trying to ignore what i was saying altogether and not trying to make me happy at all saying "well things happen there's not much I can do about it" I said yes there is something you can do about it!! This is ridiculous I am never coming to this dealership ever again! You have no concept of how to treat a customer, and I was over charged and charged for something I never authorized or signed for either!  All this gentlemen said was ok and continued stapling my paperwork. Again voicing my dissatisfaction with the entire situation a young blonde woman i believe her name was karen who was the only person that appeared to be a manager, overheard how upset i was and stepped in immediately apologizing and took over. She then said something that in all the years I've been there that nobody had ever said. That she values and appreciates my business and does not want me to leave unhappy and wants to do whatever she can to make things right for me!! Oh my god! Finally they got somebody that is an actual manager and knows how to treat customers and fix things! I repeated to her my displeasure with the whole experience and she listened and actually cared. She then said that for my inconvenience and the unpleasant experience that she would take care of my bill. I then asked about the courtesy inspection that I'm told is done at every visit so I can see what the condition of everything is in or if I have anything I need to plan for soon. Seeing the gentlemen I dealt with never went over this supposed courtesy inspection and I never received a copy of it. So she apologized and printed it out for me and went over everything with me and the repairs I would need soon, which I would have never known seeing I wasn't even given this paper or advised on anything! That's dangerous! Again the female manager apologized and assured me that changes will be made and that she is going to do everything in her power to fix things so that I won't have an experience like that again and that she wants me to return to the dealership and to be happy with each and every visit. My god, they finally have somebody there that knows what they are doing and knows how to treat customers, i can't believe it. She even walked me out to my car and opened my door for me!!  I was going to leave and never come back again and tell the few friends I have that are customers as well to never come back! At the end of my experience my mind was changed and I left happy and will tell my friends ( who haven't had many good experiences either) that things are finally changing for the better and I will be more than happy to return to the dealership as long as she is there! It was a pleasure to deal with her, thank you! More