Scranton GMC of Vernon - Service Center

Audden engine light on Went shopping on Saturday and when starting up the car for trip home engine light wouldn’t turn off. Took my groceries home turned off the car. Afte Went shopping on Saturday and when starting up the car for trip home engine light wouldn’t turn off. Took my groceries home turned off the car. After about an hour I started the car again engine light still on. Brought it to Scranton Motors to check what’s wrong. They did a check thru and needed new fuel injectors they needed to order parts. So my car was out of commission for the weekend and until the parts where delivered and installed. All was covered under my extended warranty so i only had to pay my deductible. Also got a curtesy car from Scranton Motors. Car is all fixed and we can gi on our vacation trip. Thanks to all at Scranton Motors More

Needed quick service and they were able to deliver. My car would not started and I was able to get a jump start to drive to Scranton. They were able take me in immediately and resolve my issue. I was My car would not started and I was able to get a jump start to drive to Scranton. They were able take me in immediately and resolve my issue. I was able to be in and out in about an hour. I appreciate the quick service. Thank you - Jason More

Prices are high, The service center is nice, however the prices are absurd e.g. almost $75 for two windshield wipers that cost $20 bucks for the same item. The service center is nice, however the prices are absurd e.g. almost $75 for two windshield wipers that cost $20 bucks for the same item. More

Great service . Always helpful. David is a great person to work with and always goes an extra to answer all questions. I would recommend him to everyone. . Always helpful. David is a great person to work with and always goes an extra to answer all questions. I would recommend him to everyone. More

Still waiting for a response Still waiting for response to waranty claim inquiry. After numerous emails with no response, finally went elsewhere. Diagnoses of problem cost o Still waiting for response to waranty claim inquiry. After numerous emails with no response, finally went elsewhere. Diagnoses of problem cost over $400 and two days of my time after telling them the problem was with the evaporator coil temp sensor. I'm never buying a GMC again, More

They don't follow up I purchased some accessories at the time of my purchase. I have been back for service on 2 occasions and have been told about 3 different stories by t I purchased some accessories at the time of my purchase. I have been back for service on 2 occasions and have been told about 3 different stories by the service people including the service manager. To date we have not received a call or any idea when the part we paid will be in and installed on the vehicle. Very very disappointed. No follow up 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼😤😔 More

Great service appointment Prompt greeting upon entering service bay. Friendly and courteous conversation regarding reason for scheduled visit. My vehicle was serviced in a ver Prompt greeting upon entering service bay. Friendly and courteous conversation regarding reason for scheduled visit. My vehicle was serviced in a very reasonable amount of time. More

Excellent job handling the toughest of customers when I get anxious I act like an xxx they handled me very smoothly allowed me to express myself with my concerns using the Marine Corps voice that I when I get anxious I act like an xxx they handled me very smoothly allowed me to express myself with my concerns using the Marine Corps voice that I have and simmered the situation down completely I will continue to use them and I recommended many people to go there not only to purchase a vehicle but I also have work done on their vehicles if they can handle me they can handle anybody More

Repair My driver side window was unable to move up or down( it was in the half down position) and we were leaving to travel to Cape Cod.....in and fixed in n My driver side window was unable to move up or down( it was in the half down position) and we were leaving to travel to Cape Cod.....in and fixed in no time at all...Thank you. More

Amazing Service Sam was amazing. She took the time and explained everything to where I would understand(I know nothing about cars) She was so friendly and professiona Sam was amazing. She took the time and explained everything to where I would understand(I know nothing about cars) She was so friendly and professional. She knows her stuff. 5 stars to Sam More