Scranton GMC of Vernon - Service Center

Was over charged for services. Brought vehicle in 8/20/2018 to have new PCM programmed, [purchased from your parts department]. Was told 1 price but when picked up price was much hi Brought vehicle in 8/20/2018 to have new PCM programmed, [purchased from your parts department]. Was told 1 price but when picked up price was much higher. Talked to service advisor. Knew about mistake and was told I would get refund. Called couple weeks later to find out what happened and was told it was taken care of. As of 9/25/18 I have not received refund. More

Oil change 2 hours for oil chang unexceptionable to have oil changed. People work and sitting in waiting room for 2 hours is not good service gggg 2 hours for oil chang unexceptionable to have oil changed. People work and sitting in waiting room for 2 hours is not good service gggg More

ABS Brake warning light They quickly found a bad wheel bearing causing the problem and got me back on the road! Best part, it was under warrant. Hey, nice lounge with coff They quickly found a bad wheel bearing causing the problem and got me back on the road! Best part, it was under warrant. Hey, nice lounge with coffee and WiFi too! More

Great service experience! Great experience for routine maintenance!! The service folks were super friendly, answered all my questions and had everything done earlier than promi Great experience for routine maintenance!! The service folks were super friendly, answered all my questions and had everything done earlier than promised. And the car was even washed and vacuumed!!!! Thanks!! More

Outstanding The Scranton family is very professional, very knowledgeable and always want to help. The folks at Scranton Motors always make you feel welcome and do The Scranton family is very professional, very knowledgeable and always want to help. The folks at Scranton Motors always make you feel welcome and do a great job. It is a pleasure going there More

MY Car was there for 2 weeks.NO CALL BACKS FROM GEN MANAGER I'm not pleased that the General manager Ryan Williams or Meghan Scranton didn't do a follow up call on the poor service as promised. I'm not pleased that the General manager Ryan Williams or Meghan Scranton didn't do a follow up call on the poor service as promised. More

Nice team, poor follow through. Good job on current rrpair, no resolution on 4 month old battery replacement based on core dying while traveling needing AAA. Sarah gave great custom Good job on current rrpair, no resolution on 4 month old battery replacement based on core dying while traveling needing AAA. Sarah gave great customer svc, issue was no follow through from april svc mgr, and yesterdays svc mgr. More

Quick and courteous They have customer service as their top priority. Very quick to get you in and out for your service appointment. They have a TV monitor to show you th They have customer service as their top priority. Very quick to get you in and out for your service appointment. They have a TV monitor to show you the status of your vehicle. Only downfall is that you are paying dealer rates for your service/repair. More

Scheduled Service Have been dealing Scranton Motors for over 50 years and will continue to do so. From sales to service they are top rated with me. Joseph W. Maddalun Have been dealing Scranton Motors for over 50 years and will continue to do so. From sales to service they are top rated with me. Joseph W. Maddaluno More

Thank You My thanks to David and Rocky for making shopping experience. David. Was my primary contact. He is polite, through and efficient. In addition, he ha My thanks to David and Rocky for making shopping experience. David. Was my primary contact. He is polite, through and efficient. In addition, he has kept in touch to insure customer satisfaction. Rocky is sincere, positive and again, through. SCRANTON is fortunate to have representatives of this caliber. My thanks for a positive sales experience. Richard Olson More