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Scranton GMC of Vernon - Service Center

Vernon, CT

4.5
1,928 Reviews

1,928 Reviews of Scranton GMC of Vernon - Service Center

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May 22, 2018

Dealer needs to build trust back, billed work not completed You need to build trust and integrity back. And stop surveys and do your job. Each service vist over the last 2 years has prgeessively got worse. More

by U15203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager unsure of name, Lorie Fortin
Jun 08, 2018 -

Scranton GMC of Vernon responded

Thank you for taking the time to review your recent visit. We would like to go over the visit in greater detail with you. Please call Mike Judson, Service Manager at 860.872.9145, ext. 138.

May 19, 2018

Navigation system replacement Pleasant visit and the technician left my vehicle very clean and neat. Job was done in a timely manner and was contacted when the job was completed. More

by CAGGMG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Rancourt, Lorie Fortin
May 18, 2018

Very welcoming and swift! Once I figured out where I was supposed to be, the process was very efficient! Samantha explained the process and researched my program to be sure I w More

by PAS060905
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Savage
May 16, 2018

Warranty repair Fuel pump issue arose, they took me in same morning and provided loaner car car. Did great job of keeping me informed and replacing the part. More

by CESTARIPS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorie Fortin
May 11, 2018

Great service I have always had a good experience with Scranton Motors for service. They are always polite and pleasant. All work is completed in a timely manner. M More

by JMW104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2018

Outstanding Customer Service Once again, outstanding customer service! Mike G is always willing to go above and beyond to get the answers I'm looking for! A+ from a very happy cus More

by -JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Griffin
May 07, 2018

Overall pleasant experience Manufacturer recall was performed in a fast and efficient manner. Additional service was completed and reasonably within prior estimate. Fair and acc More

by Michael Caron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorie Fortin, Mike Griffin
May 06, 2018

Thumbs Up Not much to say just great service from the service dept. rep to the tech who did the work. Good job Scranton Motors and Jacob Thomas Marley my tech More

by cchar64803
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorie Fortin
May 06, 2018

Scranton Employees & Mechanics Provides Excellent Service Each time I have had my car serviced at this service center, both the mechanical and customer service was excellent. They are friendly and knowledgab More

by P.Ell1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Savage
May 05, 2018

Oil & air filter service The service is timely and reliable. We are long-time clients of Scranton and have now bought 8 cars through this dealership. We have referred other f More

by STIMSONJAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorie Fortin, Mike Judson, Mike Griffin
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