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2,000 Reviews of Scranton GMC of Vernon - Service Center
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November 20, 2018
Oil change d, tires rotated and car washed! Out in less than an hour. Everything went smoothly. No trying to sell me something I did not need. d, tires rotated and car washed! Out in less than an hour. Everything went smoothly. No trying to sell me something I did not need. More
by lisalyonvisny
Verified CustomerEmployees Worked With
Cody Chapin
November 18, 2018
It was a good experience . Love that my vehicle gets a wash and vacuum each visit. The staff was personable and accommodating. Comfortable waiting area as well. . Love that my vehicle gets a wash and vacuum each visit. The staff was personable and accommodating. Comfortable waiting area as well. More
by KARLAEBRAHIMZADEH
Employees Worked With
Samantha Savage
November 18, 2018
Oil change and tire rotation Appointment are always prompt and customer service is exceptional. I usually wait but not too long. If service finds any issues I am notified at time Appointment are always prompt and customer service is exceptional. I usually wait but not too long. If service finds any issues I am notified at time of service. More
by CDEGRAY57
November 17, 2018
Exceptional service They keep you informed as to status of vehicle while it's being serviced. You never have to wonder. Great service department.....always friendly and They keep you informed as to status of vehicle while it's being serviced. You never have to wonder. Great service department.....always friendly and helpful. More
by RCLARK21
November 16, 2018
Repair Took two visit to get my auto repair correctly. A third visit to get paperwork written up correctly. It took to to complete needed repairs. Took two visit to get my auto repair correctly. A third visit to get paperwork written up correctly. It took to to complete needed repairs. More
by JOSEPH_BURNS
Employees Worked With
Mike Griffin
November 10, 2018
Poor service Prior to my trip from WI to New England, Initicef thst I would need an oil change/service part way through the trip. I called Stanton in CT and schedu Prior to my trip from WI to New England, Initicef thst I would need an oil change/service part way through the trip. I called Stanton in CT and scheduled the service. It took 1.5 hours waiting for a simply scheduled oil change! About 45 minutes into the wait, they tried to sell me tires, saying mine were too worn to rotate. But when examing them together, the tech agreed they had at least 20,000 more miles of wear. Plus, while driving from there to MA I noticed a cut in the leather on the console top that was never previously there. If I were not from Wisconsin, I would be going back to make them replace it. Poor service, negligent car of the customer’s vehicle and unscrupulous selling pressure. More
by Deepal
Employees Worked With
I do not recall the person’s name. There were several. The man who finally completed my paperwork on their colputer was not the woman who checked me in. Nor was he the guy who tried to push me into buying un-needed tires.
November 09, 2018
Excellent No appointment but Scranton motors took care of my problem right away. Went out of there way to take care of me. I thank them for their service. No appointment but Scranton motors took care of my problem right away. Went out of there way to take care of me. I thank them for their service. More
by EANARGIRO
November 08, 2018
Excellent I have found the staff to be very professional and helpful and the service to be top notch. I would recommend this dealership and service staff. I have found the staff to be very professional and helpful and the service to be top notch. I would recommend this dealership and service staff. More
by DHENFIELD
Employees Worked With
Samantha Savage
November 07, 2018
Service stabilitrak and traction control light on I had my service stabilitrak and traction control light come on. It gave me the DTC codes of CO710 and CO0455. I asked the service advisor Rich if thi I had my service stabilitrak and traction control light come on. It gave me the DTC codes of CO710 and CO0455. I asked the service advisor Rich if this service was covered as either a warranty or a service bulletin and was told it possibly was. Then I received a phone call stating it was not covered. I provided the service advisor Rich with the service bulletin #'s directly from the GM website. The service bulletin # is PI0639A. Rich also checked his computer system and also pulled up the same service bulletin #. He said he believes this was going to be warranted by GM and he would get back to me. Then he called the next day and said it wasn't covered and it would cost me about $500 which I questioned over again and eventually paid when I picked up my truck. The actual service bulletin states the same exact issue that I had. They replaced my steering wheel position sensor GM # 20910871 but charged me for this. I believe this should have been covered by GM and not by me. There is proof of a service bulletin with this same exact issue that is specific to my vehicle which is a 2011 Chevrolet Silverado. Please feel free to email me if there is anything else I can provide to you. I would really like to be reimbursed the monies paid for this service that I believe was supposed to be covered under a GM warranty. Thank you, More
by MassConn
Employees Worked With
Richard Collette Service Advisor
November 06, 2018
They kept their promise! Had a noise probllem with the rear end and it was costly to fix! The truck was still under the drive train warranty period and theytook care of everyt Had a noise probllem with the rear end and it was costly to fix! The truck was still under the drive train warranty period and theytook care of everything! They did a fantastic job! The service righters are good people, knowledgeable and caring! More
by marcel1444
Employees Worked With
Samantha Savage
