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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,000 Reviews

2,000 Reviews of Scranton GMC of Vernon - Service Center

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December 15, 2018

Grauantee good quality Service is excellent and loyalty to t Where should I began,I had a big major situation on this Thursday were my credit card got decline, not cuz I didn't have enough credit but last summer More

by felicia.truesdale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody chapin and JocoB thomas, Amanda Soucie
December 12, 2018

Lift gate I’m bringing car in a third time for this repair. Am I reimbursed for mileage? Why is it not fixed correctly? I also have to waste my time bringing ca More

by jmiselis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Alamprese, Trevor Barbersek, Mike Griffin
Dec 12, 2018 -

Scranton GMC of Vernon responded

I am so sorry that you have had so much trouble getting your car repaired! We strive to get repairs done as efficiently as possible, and we certainly do not want to waste your time or money. I have alerted management to your issue, and our VP of Sales, Fred Nassiff would like to speak to you to get more details and help get this worked out for you. At your earliest convenience, please reach out to Fred@scrantonmotors.com or by phone at 860-872-9145. Thank you for taking the time to let us know about your issue.

December 12, 2018

Had problems with my GMC they put it back to specs I'm giving you this rating because my GMC was out of specs and you people put it back into specs are appreciate that thank you More

by CARONBUILDERSLLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Alamprese
December 12, 2018

Oil change 1st oil change needed for new car. Done on time with courtesy shuttle. Can't ask for more l. Very friendly staff and nice waiting area for shuttle pic More

by JMELHORN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Griffin
December 11, 2018

OUTSTANDING!!! Words can’t describe my appreciation for what Keith is done for me. There’s a reason why there’s a service manager position and there’s a reason why More

by Mhemstedt06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Williams, Keith Alamprese, Samantha Savage
December 07, 2018

Slow service Way to long for an oil change and tire rotation. Check engine light back on 2 days later. Continuous problem Scranton can't figure out. More

by 08 Avalanche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Griffin
Dec 07, 2018 -

Scranton GMC of Vernon responded

We are so sorry to hear about your experience and your inability to get it resolved to your satisfaction. Our VP of Sales, Fred Nassiff would like you to contact him so he can handle this personally. He can be reached by email at fred@scrantonmotors.com or by phone at 860.872.9145.

Dec 27, 2018 -

08 Avalanche responded

I reached out to Mr. Nassif but did not get a response. Poor Customer Service

December 07, 2018

Great from Scranton Cadillac of Vernon I am so that I Decided to shop at Scranton Cadillac the Service is outstanding what a Great Place to shop Thanks for all the time that you have Ser More

by EC342
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Keith Alamprese
December 04, 2018

Service Dept. Very accommodating Came in for an oil change, with no appt And service dept. squeezed me in. Also appreciated car wash. My thanks to a great service dept. More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie, Samantha Savage
Dec 08, 2018 -

Scranton GMC of Vernon responded

Thank you so much for this amazing review. We are here to assist whenever needed!

December 03, 2018

Waited too long for 2 tire change and oil change I had an appointment at 1. Dropped it off. I came back at 4:30, and it wasn’t done. I had to wait until 5pm before I was told it was done. There’s no More

by Jcorriveau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samantha Savage
Dec 07, 2018 -

Scranton GMC of Vernon responded

Thank you so much for your review, We will be speaking with our service team. Fred Nassiff VP of Sales would like a chance to speak with you over your concerns at Scranton Motors Fred@scrantonmotors.com or 860.872.9145 you can reach out any time!

December 03, 2018

Outstanding customer service Scranton Motors always goes the extra distance to make sure the customer is completely satisfied. Very professional, friendly and capable staff. I wou More

by Ford Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Griffin
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