Scranton GMC of Vernon - Service Center

Always a great experience! I brought my car in for service and as always it was a great experience. My loaner was ready as soon as I arrived, and my car was ready for pick up th I brought my car in for service and as always it was a great experience. My loaner was ready as soon as I arrived, and my car was ready for pick up the next day. The service team there is the absolute best! I can’t imagine taking my car to get serviced at another place. More

The best! They are Friendly, Courteous, Knowledgable and very accommodating pleasant and ready to help and and ready to help and explain what needs to be done They are Friendly, Courteous, Knowledgable and very accommodating pleasant and ready to help and and ready to help and explain what needs to be done. More

CUSTOMER SERVICE MY VISITS ARE ALWAYS PLEASANT, THE SERVICE STAFF GO ABOVE & BEYOND THEIR DUTY. I LOVE THE INTERACTION WITH US CUSTOMERS. THEY ALWAYS COME TO THE LOUNG MY VISITS ARE ALWAYS PLEASANT, THE SERVICE STAFF GO ABOVE & BEYOND THEIR DUTY. I LOVE THE INTERACTION WITH US CUSTOMERS. THEY ALWAYS COME TO THE LOUNGE & DISCUSS THE FINDINGS. THE STAFF ALWAYS GIVE THEIR RECOMMENDATIONS. AND THE COFFEE & TEA IS ALWAYS PLENTIFUL.. AND MEG ALWAYS HAS A SMILE ON HER FACE!!!! More

Very accommodating people. Do very good work, don't try to sell you something,, and cleaning car after service is a nice touch.Feels like I bought a new car. people. Do very good work, don't try to sell you something,, and cleaning car after service is a nice touch.Feels like I bought a new car. More

Brakes/Service I knew my Pontiac G8 (2008) needed front brakes, and the check engine light was on. Scheduled a Saturday appointment, a week plus in advance, and dro I knew my Pontiac G8 (2008) needed front brakes, and the check engine light was on. Scheduled a Saturday appointment, a week plus in advance, and dropped it Friday evening. I asked specifically if they could get the brakes done on a Saturday, sure I was told, the problem may be the engine light. Perfectly fine, car was running OK, if it had to go back, I was good with that. So, check engine light, was diagnosed and part in stock! Brakes, can't tell what the issue was, but they couldn't get done till Monday. An inconvenience, and unexpected. I use Scranton all the time for everything, even though they are a half hour away. They have almost always treated me right, and have gone the extra steps to keep me happy, when I am not happy. More

No Replacement Car Key I came to service to check the battery of my present car key and obtain a second. There seemed to be some confusion concerning the programming which w I came to service to check the battery of my present car key and obtain a second. There seemed to be some confusion concerning the programming which was not solved. We returned the new purchased key to the parts department and left. I do not know if the battery of the first key was tested and / or replaced. We will try again when we come in for an oil change or other service. Please understand the service and parts staff were 100%. There is no negative comment --- ZERO. on staff who are always exceptional. My wife is looking for a Christmas present to deliver in the next few days (as done each year for many). The reprogramming of the key failed. The staff did not. One final note: We have been doing business with Scranton for 30 plus years because of the service department staff --- Scranton serviced my wife's Chrysler for years! ---- only applause for your service staff! Ted and Lorraine Amenta More

A great service experience! This was my first visit to Scranton Motors, having just moved to CT from RI. Everyone there was very welcoming and professional! I especially liked This was my first visit to Scranton Motors, having just moved to CT from RI. Everyone there was very welcoming and professional! I especially liked the screen in the waiting room which shows the progress of my appointment! More

Great Service I brought my car in to service to have 3 injectors replaced. It’s under warranty and SCRANTON arranged a loaner vehicle so I could continue my day-to- I brought my car in to service to have 3 injectors replaced. It’s under warranty and SCRANTON arranged a loaner vehicle so I could continue my day-to-day while they repaired my vehicle. I dropped it off on Saturday and by Tuesday it was ready for pick up, washed, and vacuumed. It runs beautifully. More

Quality service like always The service dept is always helpful and knowledgeable. It is always easy to schedule an appointment. They are always quick and even when I come in with The service dept is always helpful and knowledgeable. It is always easy to schedule an appointment. They are always quick and even when I come in without an appointment. More

Routine service. Came in for routine service and Mike pointed out a couple of items that needed attention. Alls good! It would be nice for your salesman to say hell Came in for routine service and Mike pointed out a couple of items that needed attention. Alls good! It would be nice for your salesman to say hello while you are in the service area, not to sell, just to say hello. More