Scranton GMC of Vernon - Service Center

From the time I pull into finish, I love the service I have experience customer service in so many place lately and find you service to be great . Visited twice for an oil change and one time for a light I have experience customer service in so many place lately and find you service to be great . Visited twice for an oil change and one time for a light that was on in my truck. More

Pick up new key to be programmed Scranton keeps its promises and got us the second key set for our truck. The service department programmed immediately. The staff truly wants to help Scranton keeps its promises and got us the second key set for our truck. The service department programmed immediately. The staff truly wants to help it’s customers. Very good people. More

Benchmark dealership As usual both the service and the staff were excellent. At times, I enjoy just going in to talk as I consider them as family. As usual both the service and the staff were excellent. At times, I enjoy just going in to talk as I consider them as family. More

Key Fob Excellent service as always! Brought my car in to fix my key fob. Rich was so great and called me regularly with updates. When he realized it would ta Excellent service as always! Brought my car in to fix my key fob. Rich was so great and called me regularly with updates. When he realized it would take longer than anticipated, he arranged a loaner for me (thanks also to Beverly, the nice loaner lady for hooking me up!). When I picked up my car it was fixed and cleaned! I’ll always choose Scranton for service! More

Horrible customer service This place is a disaster. I dropped my car off because the transmission failed, and was told it should be ready by thr middle of the next week, but t This place is a disaster. I dropped my car off because the transmission failed, and was told it should be ready by thr middle of the next week, but that they would call me before the end of the day to confirm the problem, and to get ke a free rental vehicle. No one called me back for several days. Everytime I called, the service person knew nothing about my car, and had no rental for me. Eventually I asked to talk to the service manager, who was very rude and argumentative and also knew nothing about what was going on with my car, and said I was not entitled to a free rental vehicle even though it is explicitly advertised on their "your on hold forever" recording that customers with vehicles brought in for warranty repairs will be given a free rental. Do then I called the general manger who said he would not be around, but would look into it. So after hearing nothing for 2 weeks and never getting a rental car from them, I got a call saying it was ready to be picked up. When I picked it up, not one person I had spoken to was there, and not a single piece of paper was given to me to document the repair in any way. I still have no idea what was wrong with it or what they did, even now, a month later, I have never been mailed any kind of paperwork or receipt or anything. It all seems very sketchy. More

Tried to rip off my daughter for mega bucks for unnecessary My daughter took her 2007 Saturn Ion in due to loud noise coming from the underside of the car. Dealer called back stating it was the catalytic conver My daughter took her 2007 Saturn Ion in due to loud noise coming from the underside of the car. Dealer called back stating it was the catalytic converter and it would have to be replaced at a cost of around $2500. We asked if it could be repaired instead of replaced. Dealer never got back to us and kept the car all weekend only to say on Monday that it could not be repaired. Was charged over $150 for this “diagnosis.” Picked the car up and went to POP’S Exhaust in Manchester. It was a pipe. Fixed the flex pipe (NOT catalytic converter) in about one hour and it cost $225. DEALER IS A MONEY GRUBBING JERK!! More

Great customer service.. Friendly, timely and efficient. Appreciate the complimentary drop off and pick up from work as well as the car wash.. Would highly recommend so far Friendly, timely and efficient. Appreciate the complimentary drop off and pick up from work as well as the car wash.. Would highly recommend so far More

Very efficient Everyone you talked to was kind and very helpful. They bend over backwards to help you. Keep up the GREAT job!! Scranton Motors!! Thank you Everyone you talked to was kind and very helpful. They bend over backwards to help you. Keep up the GREAT job!! Scranton Motors!! Thank you More

Was over charged for services. Brought vehicle in 8/20/2018 to have new PCM programmed, [purchased from your parts department]. Was told 1 price but when picked up price was much hi Brought vehicle in 8/20/2018 to have new PCM programmed, [purchased from your parts department]. Was told 1 price but when picked up price was much higher. Talked to service advisor. Knew about mistake and was told I would get refund. Called couple weeks later to find out what happened and was told it was taken care of. As of 9/25/18 I have not received refund. More

ABS Brake warning light They quickly found a bad wheel bearing causing the problem and got me back on the road! Best part, it was under warrant. Hey, nice lounge with coff They quickly found a bad wheel bearing causing the problem and got me back on the road! Best part, it was under warrant. Hey, nice lounge with coffee and WiFi too! More