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2,000 Reviews of Scranton GMC of Vernon - Service Center
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February 01, 2019
Water pump issue Called Scranton service due to leak in garage from our 2012 Buick LaCrosse. Lauren said bring the car in and they would check it out, Called Scranton service due to leak in garage from our 2012 Buick LaCrosse. Lauren said bring the car in and they would check it out, More
by EDWARDBARONCINISR
Verified Customer
January 29, 2019
Job well done and on time Service was fine. Not pleased to hear that my tires, battery, keys contract is no longer valid. I was told by Ryan that a letter went out but I never Service was fine. Not pleased to hear that my tires, battery, keys contract is no longer valid. I was told by Ryan that a letter went out but I never got one. He said he would send me a copy but I never got it. And that was 2 months ago.” I also sent Matt an emai, as he helped me with my 5 purchases over the years and have not heard from him either. I think this obligation should be honored. More
by MMRUGY
January 29, 2019
Rear sensor Brought my car in to have the rear backup sensor installed. Picked it up a few days later and it works perfectly. They even provided me with a nice lo Brought my car in to have the rear backup sensor installed. Picked it up a few days later and it works perfectly. They even provided me with a nice loaner while my car was in service. Scranton is my favorite dealer/service center in the region. I won’t take my vehicle anywhere else. More
by gilheather
January 26, 2019
Water leaks Customer service was good ,understanding what the customer needed fixed was okay, fixing the issues were good. Billing was an issue with warranty and Customer service was good ,understanding what the customer needed fixed was okay, fixing the issues were good. Billing was an issue with warranty and non warranty work.epensive More
by RDCJR1947
Employees Worked With
Trevor Barbersek
January 25, 2019
Oil change and top off fluids and rotate tires Pleasant service customer rep. Work completed in a very reasonable time considering there was bad weather and they were very busy. This was our firs Pleasant service customer rep. Work completed in a very reasonable time considering there was bad weather and they were very busy. This was our first service on our new Cadillac and as in the past the service was as good as ever More
by RAPHAELMAZ
Employees Worked With
Mike Griffin
January 23, 2019
Thorough! Not only was I pleased with your service, but I was grateful that you delivered a book I had left there to my home. Saved me a trip back🙏🏻 Not only was I pleased with your service, but I was grateful that you delivered a book I had left there to my home. Saved me a trip back🙏🏻 More
by P.MCCOAN
Employees Worked With
Mike Griffin
January 23, 2019
Great attitudes in your service department Because of your 14 point checkup your folks take the time to explain what's wrong and have the answers to do repairs or make an appointment to do it. Because of your 14 point checkup your folks take the time to explain what's wrong and have the answers to do repairs or make an appointment to do it. Thanks More
by GI Joe70
Employees Worked With
Other Employees :
Amanda Soucie, Trevor Barbersek, Samantha Savage, Mike Griffin, Sarah Connor
January 21, 2019
LOF and check over for trip Excellent service and advised what is necessary when we return.from our Florida trip. Will arrange for for follow up prior to our departure. Thanks Excellent service and advised what is necessary when we return.from our Florida trip. Will arrange for for follow up prior to our departure. Thanks More
by EDWARDBARONCINISR
January 19, 2019
Encore service The experience was good. All people involved were professional and pleasant. Good overall experience. Can’t reme the guy who helped but he was real p The experience was good. All people involved were professional and pleasant. Good overall experience. Can’t reme the guy who helped but he was real professional More
by KEVROB27
Employees Worked With
Can’t remem name
January 19, 2019
Poor Customer Service. I did not have a good experience. I brought my truck in for recall service and to check the transmission. Service department had it all day and called I did not have a good experience. I brought my truck in for recall service and to check the transmission. Service department had it all day and called at the end of the day that it was ready for lock up. When I asked about the transmission issue they said they couldn’t find anything wrong. No Ine called earlier in the day to tell me this and talk to me about the specific problem. Instead I would have to schedule another time to bring it in and test drive with a technician. I asked that someone call me the next week and even asked that it be escalated to the manger but no one ever called to follow up. Very very poor customer service. More
by matt123
Employees Worked With
Mike Griffin
