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Scranton GMC of Vernon - Service Center

Vernon, CT

4.5
1,928 Reviews

1,928 Reviews of Scranton GMC of Vernon - Service Center

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November 30, 2018

Excellent job. Accommodation for service day was very personal service. Good loaner. All items were corrected. Car was held longer due to waiting for parts. Loan More

by MICHAEL.RAYMOND62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Alamprese, Samantha Savage, Mike Griffin
November 30, 2018

Maintenance service My vehicle was serviced quickly. It arrived back in the bay washed and clean on the interior. The staff was friendly and efficient. The waiting area w More

by POTAMIPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Griffin
November 29, 2018

Staff was curtious, quick and efficient My truck had a recall, made my appointment online and showed up at the time scheduled. The staff had me in and out very quickly. The staff was very f More

by Dino2368
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Capt Jack Carpenter, Meghan Scranton, Phil Wilson, Trevor Barbersek
November 28, 2018

Appointment took way to long. My two hour repair ended up taking four hours Then technician didn't put locking hubcap key back in my car. Very disappointed in last visit. More

by TERESAMARQUIS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Samantha Savage
Dec 09, 2018 -

Scranton GMC of Vernon responded

We are so sorry to hear about your experience, and that your appointment took so much longer than you were told. Our VP of Sales is handling these issues personally so we can improve for the future. If you have any additional feedback, he would love the opportunity to talk to you further. Feel free to reach out to Fred Nassiff by email at Fred@scrantonmotors.com or by phone at 860.872.9145.

November 28, 2018

Oil change tire rotation All was done to expectations We dropped off car early morning and it was done promptly We picked it up and all was done well More

by CSNIADACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Chapman
November 25, 2018

Service Staff friendly & attentive- no waiting on arrival- love that u wash vehicle after servicing. Waiting room is well stocked with refreshments & reading mat More

by LTTRUCKIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chappin
November 24, 2018

Good place for Service I’ve had good experiences here with my Terrain. They don’t “pile on” as I call it and tell you that you need several hundred dollars of service every More

by good4u45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie, Mike Griffin
November 20, 2018

Quick and reliable I have bought multiple vehicles and always have them serviced at Scranton's. I feel as though they do a great job with quality parts and service. More

by JOHNATHAN.GRAHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Griffin
November 20, 2018

Oil change d, tires rotated and car washed! Out in less than an hour. Everything went smoothly. No trying to sell me something I did not need. More

by lisalyonvisny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Chapin
November 18, 2018

It was a good experience . Love that my vehicle gets a wash and vacuum each visit. The staff was personable and accommodating. Comfortable waiting area as well. More

by KARLAEBRAHIMZADEH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Savage
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