Scranton GMC of Vernon - Service Center

CUSTOMER SERVICE MY VISITS ARE ALWAYS PLEASANT, THE SERVICE STAFF GO ABOVE & BEYOND THEIR DUTY. I LOVE THE INTERACTION WITH US CUSTOMERS. THEY ALWAYS COME TO THE LOUNG MY VISITS ARE ALWAYS PLEASANT, THE SERVICE STAFF GO ABOVE & BEYOND THEIR DUTY. I LOVE THE INTERACTION WITH US CUSTOMERS. THEY ALWAYS COME TO THE LOUNGE & DISCUSS THE FINDINGS. THE STAFF ALWAYS GIVE THEIR RECOMMENDATIONS. AND THE COFFEE & TEA IS ALWAYS PLENTIFUL.. AND MEG ALWAYS HAS A SMILE ON HER FACE!!!! More

Very accommodating people. Do very good work, don't try to sell you something,, and cleaning car after service is a nice touch.Feels like I bought a new car. people. Do very good work, don't try to sell you something,, and cleaning car after service is a nice touch.Feels like I bought a new car. More

Brakes/Service I knew my Pontiac G8 (2008) needed front brakes, and the check engine light was on. Scheduled a Saturday appointment, a week plus in advance, and dro I knew my Pontiac G8 (2008) needed front brakes, and the check engine light was on. Scheduled a Saturday appointment, a week plus in advance, and dropped it Friday evening. I asked specifically if they could get the brakes done on a Saturday, sure I was told, the problem may be the engine light. Perfectly fine, car was running OK, if it had to go back, I was good with that. So, check engine light, was diagnosed and part in stock! Brakes, can't tell what the issue was, but they couldn't get done till Monday. An inconvenience, and unexpected. I use Scranton all the time for everything, even though they are a half hour away. They have almost always treated me right, and have gone the extra steps to keep me happy, when I am not happy. More

No Replacement Car Key I came to service to check the battery of my present car key and obtain a second. There seemed to be some confusion concerning the programming which w I came to service to check the battery of my present car key and obtain a second. There seemed to be some confusion concerning the programming which was not solved. We returned the new purchased key to the parts department and left. I do not know if the battery of the first key was tested and / or replaced. We will try again when we come in for an oil change or other service. Please understand the service and parts staff were 100%. There is no negative comment --- ZERO. on staff who are always exceptional. My wife is looking for a Christmas present to deliver in the next few days (as done each year for many). The reprogramming of the key failed. The staff did not. One final note: We have been doing business with Scranton for 30 plus years because of the service department staff --- Scranton serviced my wife's Chrysler for years! ---- only applause for your service staff! Ted and Lorraine Amenta More

A great service experience! This was my first visit to Scranton Motors, having just moved to CT from RI. Everyone there was very welcoming and professional! I especially liked This was my first visit to Scranton Motors, having just moved to CT from RI. Everyone there was very welcoming and professional! I especially liked the screen in the waiting room which shows the progress of my appointment! More

Great Service I brought my car in to service to have 3 injectors replaced. It’s under warranty and SCRANTON arranged a loaner vehicle so I could continue my day-to- I brought my car in to service to have 3 injectors replaced. It’s under warranty and SCRANTON arranged a loaner vehicle so I could continue my day-to-day while they repaired my vehicle. I dropped it off on Saturday and by Tuesday it was ready for pick up, washed, and vacuumed. It runs beautifully. More

Quality service like always The service dept is always helpful and knowledgeable. It is always easy to schedule an appointment. They are always quick and even when I come in with The service dept is always helpful and knowledgeable. It is always easy to schedule an appointment. They are always quick and even when I come in without an appointment. More

Routine service. Came in for routine service and Mike pointed out a couple of items that needed attention. Alls good! It would be nice for your salesman to say hell Came in for routine service and Mike pointed out a couple of items that needed attention. Alls good! It would be nice for your salesman to say hello while you are in the service area, not to sell, just to say hello. More

Grauantee good quality Service is excellent and loyalty to t Where should I began,I had a big major situation on this Thursday were my credit card got decline, not cuz I didn't have enough credit but last summer Where should I began,I had a big major situation on this Thursday were my credit card got decline, not cuz I didn't have enough credit but last summer I forgot that I a set credit limit on my card and I forgot about it ,when I first rec'd the credit card,and mind you I havent used it since last summer I think twice and I set a limit for.$100.00 dollars, so when the card deline 2x I could figure out why so I call customer service and my credit limit was still $5,000.00,they said that I set a credit limit of $100.00 and anything pass $100.00 the card will.decline,so that day.i.had no cash.on hand,Ms.Amanda allowed me.to go and get the cash and also take the car,which the services was already Completed and i.havent even paid for it $599.00 No.Body wouldn't even trust me to take The Car and they Completed the Service on the vehicle without even paying for it! That why Only Scranton Motor is the only one that I trust to completely give my business to,No.other Company would have even allow me to even go to the bank and bring back the cash as agree( Big Shout out to Ms.Amanda) For trusting me ,Her loyalty Customer that always keeps coming Back,I went to.work and shared my Experience with my supervisor and co-works that if they are in need of a really good reliable Car for.2019.pls.Stop by The Scranton motor in Vernon, they will take care of you and Tell them ,felicia sent You,you wont be sorry your be glad that you did📰🖊💯🚘📱💿💳💸 More