Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
1,928 Reviews of Scranton GMC of Vernon - Service Center
Sort by
January 17, 2019
Horrible service damaged my car I went there because my head lights stopped working. I waited over two hours even though I was there early. When the advisor Cody got back to me he sa I went there because my head lights stopped working. I waited over two hours even though I was there early. When the advisor Cody got back to me he said I needed two bulps and a connector. The service was done and I was on my way to work when my battery light came on after I drove off but I had to go to work. Once I got off work my car started to die and the alternator went. When I called back Cody said it wasn’t their fault even though they left the key in the ignition of the car the whole time I was waiting for them to finish up.when I called back to get a price for the part they charged me double for the part itself. I will never go back here and hope no one else goes through the same experience. More
by Cnjp454
Verified CustomerEmployees Worked With
Cody
January 16, 2019
Overall a good experience. I think Jason needs a little more training in dealing with customers. He said the "remaining oil life" indicates amount of oil remaining in crank case I think Jason needs a little more training in dealing with customers. He said the "remaining oil life" indicates amount of oil remaining in crank case. I have read several articles saying the onboarding computer also measures such things as is viscosity, and is a way to gauge oil life remaining no matter how long between oil changes. He might try this with a female customer but not with someone who has worked in dealerships. Check with Paul in parts, wrap go way back! Other than that it was a very good visit. More
by IRISHPKC
January 16, 2019
Awesome No place that I know of you can have 8 quart oil change and take a vehicle washed for $50. It takes a while but jiffy lube never did Grease by truck. No place that I know of you can have 8 quart oil change and take a vehicle washed for $50. It takes a while but jiffy lube never did Grease by truck. what's the Valvoline once they took my air filter out charge me for a new one and never put one back in cause my mass airflow sensor to fail. More
by KEVIN_P_MARTIN
Employees Worked With
Rachel Barnes
January 16, 2019
Great job As always the folks at Scranton Motors what professional thorough and did an excellent job and it took very little time. I would definitely recommend As always the folks at Scranton Motors what professional thorough and did an excellent job and it took very little time. I would definitely recommend Scranton's service Department to any one of my friends and know that they will be treated fairly More
by Bill
Employees Worked With
Other Employees :
Chris Champagne, Meghan Scranton, Keith Alamprese, Trevor Barbersek
January 15, 2019
Service Department The service department team is very knowledgeable, friendly and cares that I get good service from them. I appreciate all the guidance and help they The service department team is very knowledgeable, friendly and cares that I get good service from them. I appreciate all the guidance and help they have given me. More
by RLMIC
Employees Worked With
Other Employees :
Cody, Amanda Soucie, Trevor Barbersek, Samantha Savage, Mike Griffin, Sarah Connor
January 15, 2019
I basically got screwed over I went to have car 2007 chevey cobalt repaired for steering getting stiff they diagnosed it said it was steer motor I got it replaced somewhere else s I went to have car 2007 chevey cobalt repaired for steering getting stiff they diagnosed it said it was steer motor I got it replaced somewhere else simple job 2 bolts 2 wires still didnt resolve problem I told them they misdiagnosed it they said they had to look further into it .they had car overnight I got it back end of the night saying they think it was comming from front end ???? So I gues it took them the whole day to check and they couldn't figure it out now they want more $$$$$ to spend more time guessing and they had the master technician look at it. I brang it to another garage they figured it out in 1/ 2 hr so now I will contact DMV More
by DD
Employees Worked With
Manager and service counter not sure of names
January 15, 2019
Custom-built Savana van - long list of problems. After several attempts to correct doors that were not aligned properly when the vehicle was built, I emailed the service manager. There were also 17 After several attempts to correct doors that were not aligned properly when the vehicle was built, I emailed the service manager. There were also 17 other items that needed to be corrected. He never responded. In person, he lacked customer service skills that were appropriate for my level of dissatisfaction. Vehicle has been there at least four times for the same issue. They take so long working on the doors that they don't have time to do the other repairs. Vehicle was at the body shop for a week, only to find out they worked on the wrong door. First service advisor was great but he left the company. Had very bad luck with Amanda. Trevor was great, tried to help. More
by windyhollow
Employees Worked With
Amanda Soucie, Keith Alamprese, Trevor Barbersek
January 13, 2019
Fantastic Terrific service and reasonably priced. In and out quickly. My brakes were in very rough shape and the service department did a wonderful job providin Terrific service and reasonably priced. In and out quickly. My brakes were in very rough shape and the service department did a wonderful job providing the highest quality customer service. More
by xmonkey13
Employees Worked With
Jason Marsh, Keith Alamprese, Trevor Barbersek
January 12, 2019
Always a great experience! I brought my car in for service and as always it was a great experience. My loaner was ready as soon as I arrived, and my car was ready for pick up th I brought my car in for service and as always it was a great experience. My loaner was ready as soon as I arrived, and my car was ready for pick up the next day. The service team there is the absolute best! I can’t imagine taking my car to get serviced at another place. More
by gilheather
January 08, 2019
The best! They are Friendly, Courteous, Knowledgable and very accommodating pleasant and ready to help and and ready to help and explain what needs to be done They are Friendly, Courteous, Knowledgable and very accommodating pleasant and ready to help and and ready to help and explain what needs to be done. More
by MDF
Employees Worked With
Amanda Soucie, Keith Alamprese, Mike Griffin
