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1,928 Reviews of Scranton GMC of Vernon - Service Center
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February 19, 2019
Never again Had to walk back to your location to get my vehicle and the work preformed was sub par. Recall was not completed, tires rotated pressure not adjusted! Had to walk back to your location to get my vehicle and the work preformed was sub par. Recall was not completed, tires rotated pressure not adjusted! More
by john.barnett819
Verified CustomerEmployees Worked With
Other Employees :
Amanda Soucie, Trevor Barbersek, Samantha Savage, Mike Griffin, Sarah Connor
February 18, 2019
Disappointed Brought my truck there which is 2500 HD Denali to have def reservoir replaced because light was on and also valve stem on rear tire. Everything seem t Brought my truck there which is 2500 HD Denali to have def reservoir replaced because light was on and also valve stem on rear tire. Everything seem to be fine until I got home and noticed center cap on rear tire was missing, owned truck 4 1/2 years, never had this problem. Called service department to let them know so they could replace it, because anyone that knows these trucks, knows if put on properly they dont come off and have never heard anything back. So I will not be purchasing anymore new vehicles there and will not service any of my vehicles there again. More
by MARIOB0
Employees Worked With
Mike Griffin
February 18, 2019
Service and Parts Always professional courteous, and honest. Always very informative and accomodating. Explain in detail any necessary service or parts. Always ask i Always professional courteous, and honest. Always very informative and accomodating. Explain in detail any necessary service or parts. Always ask if there is anything that I do not understand and willing to offer explanation and infirmation More
by MANZI.NANCY
Employees Worked With
Other Employees :
Rocky Hernando, Amanda Soucie, Erik Waskiel, Samantha Savage
February 16, 2019
Great service at Scranton’s I am very Very pleased with the service, from topping my windshield fluid to washing my truck, all while in there for a free recall!,,,,,, I am very Very pleased with the service, from topping my windshield fluid to washing my truck, all while in there for a free recall!,,,,,, More
by DHOPK283
Employees Worked With
Mike Griffin
February 16, 2019
Hmmmm....customer service? Fail. This customer service experience was more of a service debate or combat by 2 reps (check my service order for their names - Malaysia & female). When p This customer service experience was more of a service debate or combat by 2 reps (check my service order for their names - Malaysia & female). When purchasing my Yukon I also purchased the clearcoat protection plan which the service rep continued to question me as to why I needed to use it. I explained that not only was it an expensive add on to my purchase but that the vehicle had areas of concern that warranted using it. The rep went on to say that pictures needed to be taken and that upon review they would let me know the decision which could take 48 hours up to a week. Note to self and others: sales and service don't go well together at this dealership. Sales makes money on the add ons while service is hesitant to honor them. My expectations are for this matter to be resolved expeditiously. More
by GMC GUY
Employees Worked With
Mike Griffin
February 16, 2019
2013 Verano Services Great service. Prompt response to my request for the visit and quick completion of the work. Good review of status of the car. Good work Great service. Prompt response to my request for the visit and quick completion of the work. Good review of status of the car. Good work More
by HWEST3
Employees Worked With
Amanda Soucie
February 16, 2019
Great Clean in the waiting area a big plus , fast service love the employees always kind and helpful. Gave me a heads up on any issues I may have with my ve Clean in the waiting area a big plus , fast service love the employees always kind and helpful. Gave me a heads up on any issues I may have with my vehicle. More
by mtsdove
Employees Worked With
Mike Griffin, Josh Simmons
February 15, 2019
First oil change Service was amazing Amanda is Amazing! Also the crew who worked on my outstanding service was blown away and happy to come back there any time Service was amazing Amanda is Amazing! Also the crew who worked on my outstanding service was blown away and happy to come back there any time More
by SHERRISAWKA
Employees Worked With
Amanda Soucie
February 14, 2019
Great experience I bring my car to Scranton all the time for service and maintenance. They are always kind and deliver exceptional customer service. I highly recommend I bring my car to Scranton all the time for service and maintenance. They are always kind and deliver exceptional customer service. I highly recommend them to anyone who needs to hv their car serviced. More
by Sg5200
Employees Worked With
Amanda Soucie
February 12, 2019
Quick and easy Service was quick. Informative, pleasant and accomidating!! Being transported to and from work is very helpful! Recommendation of work before warranti Service was quick. Informative, pleasant and accomidating!! Being transported to and from work is very helpful! Recommendation of work before warranties ran out was most appreciated. More
by ctsuth7
Employees Worked With
Josh from service 5 stars, Amanda Soucie
