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1,928 Reviews of Scranton GMC of Vernon - Service Center
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April 02, 2019
Quick Service, Knowledgeable, Kind and Patient Staff I brought in my Chevrolet Trax for a complimentary multipoint inspection. I was able to reach the service department easily to schedule my appointment I brought in my Chevrolet Trax for a complimentary multipoint inspection. I was able to reach the service department easily to schedule my appointment. They found some minor issues which they were able to repair same day. The staff were courteous and quick and knowledgeable. Scranton Cadillac, Buick, and GMC of Vernon are the archetype of good reliable service. My only regret is that I am abysmal at remembering names so I can't give shout outs to those who helped. More
by M1987
Verified CustomerEmployees Worked With
Other Employees :
Amanda Soucie, Trevor Barbersek, Samantha Savage
March 31, 2019
Excellent Love the staff there. Never any issues. Have been going there for years. Very happy on every visit. Will keep coming back for oil changes. Excellent Love the staff there. Never any issues. Have been going there for years. Very happy on every visit. Will keep coming back for oil changes. Excellent More
by Yankees 2019
March 28, 2019
Cadillac scheduled maintenance The service personnel were friendly, efficient and helpful. The car was clean and ready to go when promised. I was very pleased with this service. The service personnel were friendly, efficient and helpful. The car was clean and ready to go when promised. I was very pleased with this service. More
by 372NGJ
Employees Worked With
Amanda Soucie
March 21, 2019
Terrible Zero stars. Do not go here for service, ever. No matter how small or routine you think the job is, never ever get service here. Reached out to Fred Zero stars. Do not go here for service, ever. No matter how small or routine you think the job is, never ever get service here. Reached out to Fred and he refused to address the problems that Scranton caused. Absolutely terrible. You will regret going here. More
by Car12756890
Employees Worked With
Other Employees :
Amanda Soucie, Keith Alamprese, Trevor Barbersek, Samantha Savage, Fred Nassiff
March 16, 2019
Communication Matters When I dropped off my truck, the advisor knew I was without a vehicle and expecting to hear back regarding what the status was and how long it would t When I dropped off my truck, the advisor knew I was without a vehicle and expecting to hear back regarding what the status was and how long it would take (at least I thought he did). It was clear he did NOT, which in my humble opinion means one of two things, he either didn’t listen or didn’t care. After dropping off the vehicle at 9:45am , I ended up having to call him to find out what the heck was going on. That was 4;30pm. I understand that it takes some time for all the points to be checked out before the advisor can call the customer and give them an update. I think not hearing one word all day ... is not excellent customer service. Especially when that exact sentiment is on the service department wall, LITERALLY. Frankly, I’m not sure my advisor actually likes his job. Almost all of his communication was negative sarcasm. I will request not him IF I bring my vehicle in for service. I’m considering driving to Waterford GMC where I purchased the truck to have future service... and that is an hour drive one way~ customer service matters my friends. I do not believe expecting a phone call from the advisor is an out of the ordinary expectation. More
by Aprilmarie1207
Employees Worked With
Mike Griffin
March 15, 2019
Excellent as always Been coming for many years. Always good service. Staff is wonderful-kind, helpful, professional, knowledgeable. Always satisfied. Make your visit A+. Been coming for many years. Always good service. Staff is wonderful-kind, helpful, professional, knowledgeable. Always satisfied. Make your visit A+. Will return for sure. More
by LBACHETTI
Employees Worked With
Mike Griffin
March 13, 2019
Recall Service was so quick!!!i was in an out quicker than they predicted! The service gentleman was very attentive to my needs and prompt to answer question Service was so quick!!!i was in an out quicker than they predicted! The service gentleman was very attentive to my needs and prompt to answer questions! More
by Marie
Employees Worked With
Romaine trimble
March 13, 2019
Forever Warranty work. Mike at the sign in desk was my guy, and he was an awesome GM representative. Scranton is a top dealer in our area. My Father in law buys his Buicks & Mike at the sign in desk was my guy, and he was an awesome GM representative. Scranton is a top dealer in our area. My Father in law buys his Buicks & Cadillac's there, and I've had a couple recalls taken care of for my Chevy. Purchased GM parts at the parts counter too. All the employees I've been in contact with are true pro's. The waiting room is spacious, cozy and stocked with coffee. Restrooms and entire dealership is very clean and polished. They have a Chevy franchise down state, so I'm sure I could order my next Chevy through this Vernon dealership, which would be part of the reason for sticking with GM. More
by TOM.HAYNES
Employees Worked With
Mike Griffin
March 13, 2019
Had to bring back the car twice to fix a simple issue My wife's Encore had a security light on dash. Per service department,we replaced the battery in the key knob. When that didn't fix the issue,plus car My wife's Encore had a security light on dash. Per service department,we replaced the battery in the key knob. When that didn't fix the issue,plus car would not start now,we brought it into the dealer. I told them it had a bad battery and security issue. They updated the software,but didn't replace the battery. So my wife had to be jump started twice!! Third time at the dealer was the charm. I am very disappointed we had to go there 3 times. More
by RayVanZant
March 11, 2019
Excellent customer service Called service dept and they got a tow truck to me right away. Fixed the next day and ready to go! Excellent service by far Called service dept and they got a tow truck to me right away. Fixed the next day and ready to go! Excellent service by far More
by Jennbluto
Employees Worked With
Trevor Barbersek
