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Scranton GMC of Vernon
Vernon, CT
2,881 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances.
Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way!
Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families.
You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service.
Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve.
Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon.
In Hartford? We have the new GMC or used vehicle for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,881 reviews
June 02, 2018
Simple no pressure Tyler and Sage were very easy to work with. They both incorporate an easy, helpful no pressure approach. They took the extra step to locate the exact Tyler and Sage were very easy to work with. They both incorporate an easy, helpful no pressure approach. They took the extra step to locate the exact vehicle that I wanted. More
by RPIASECZYWSKI
Verified CustomerEmployees Worked With
Sage McPherson, Chris Champagne, Tyler Durdan
June 02, 2018
2nd Time same problem The sensors for stablizer check engine and one other came on , on my return trip from Florida. The dealership in West Palm Beach had just fixed the sa The sensors for stablizer check engine and one other came on , on my return trip from Florida. The dealership in West Palm Beach had just fixed the same things. I made an appointment at Scranton Motors as it happened. I got in on Saturday and the appointment was on Monday. I explained the problem and said I thought it must be something more for the same thing to happen again so soon. They called me that afternoon that it was done. I left for Gettsysburg Pa 2 days later. On the trip to PA . the same thing happened again. I made an appointment at the Gettsysburg dealership, had to pay for a rental as they didn't have 1 available, and within an hour after they opened they called with the problem. There was a leak that dripped into the harness that was causing it. Apparently there was a memo sent out in January from GM about the problem. Well they had to keep my car for a couple of days and did come up with a loaner so I could return the rental, but they couldn't reimburse me for it. They were surprised that the other dealers didn't catch it as the repairs were done after the memo. Had Scranton Motors kept up with the service memos, it would have saved me the price of a rental, and the inconveniences of having to make the arrangements to get it in an fixed in a strange area, not to mention the potential harm it has done to my cars engine. . More
by TOMSKEOGH
Employees Worked With
Mike Griffin
May 31, 2018
Comfortable/relaxed David found me exactly what I wanted. Very professional (but relaxed).All around pleasant experience. I was not feeling well and everyone was very ac David found me exactly what I wanted. Very professional (but relaxed).All around pleasant experience. I was not feeling well and everyone was very accommodating. When I returned for service, it was taken care of with ease. More
by JUDYAM
May 31, 2018
The customer comes first- great service I went in for one vehicle and came out purchasing 2. Rocky and David are the best!!! They are all very nice, pleasant and professional staff I went in for one vehicle and came out purchasing 2. Rocky and David are the best!!! They are all very nice, pleasant and professional staff More
by AngieR
May 31, 2018
Excellent experience I had an excellent experience at Scranton while buying my Acadia. Everyone I came across in the dealership was very friendly and knowledgeable. I woul I had an excellent experience at Scranton while buying my Acadia. Everyone I came across in the dealership was very friendly and knowledgeable. I would definitely recommend buying a vehicle from them. More
by Heather R
Employees Worked With
Kurt Lytle, Chris Champagne, William Anastasio
May 29, 2018
Customer Service A+ I loved working with Scranton motors. The team accommodates so well and truly knows how to make you feel comfortable with your purchase. I have a baby I loved working with Scranton motors. The team accommodates so well and truly knows how to make you feel comfortable with your purchase. I have a baby and I’m a single mom. Everyone made me feel so welcomed and helped in every way they could to make the car buying process as simple as possible. I’d recommend this dealership to anyone. More
by AROSE513
Employees Worked With
Other Employees :
Tyler Durdan, Ashley Corey, April Wells, Mike Griffin
May 26, 2018
All they said it would be From the moment of contact with Kurt, we felt we were being treated fairly. Sage was able to work out a deal that was agreeable to all and we were abl From the moment of contact with Kurt, we felt we were being treated fairly. Sage was able to work out a deal that was agreeable to all and we were able to drive away with the vehicle we wanted. Thanks to all at Scranton More
by ghinckley
Employees Worked With
Kurt Lytle, Sage McPherson, Chris Champagne
May 26, 2018
Just overall a great experience staff was great very attenti Great atmosphere over all very professional rocky dave and Chris were great. We left with a car overall great experience and fast service five star. W Great atmosphere over all very professional rocky dave and Chris were great. We left with a car overall great experience and fast service five star. Would highly recommend thinking of by my next car there in few months. More
by Esther25
Employees Worked With
Other Employees :
No, Chris Champagne, Rocky Hernando, Devyn Colby
May 25, 2018
Scranton fit me in when my truck was making a noise in the f Great place to have service done at I would recommend them to all my friends and family I buy and have my service done only at Scranton Great place to have service done at I would recommend them to all my friends and family I buy and have my service done only at Scranton More
by storrscoyote
Employees Worked With
Trevor Barbersek
May 24, 2018
Unhappy I brought the truck in for trailer brake system issue. I was told it was my trailer was causing the issue over and over again. I was told dioelictric I brought the truck in for trailer brake system issue. I was told it was my trailer was causing the issue over and over again. I was told dioelictric grease will fix the issue. After few conversation with the service advisor, the connector was replaced. I had other work done as well, one was my last free oil service, with that service I should gotten a gallon of DEF, which I didn’t even get, when it was time came to pick up the truck the warning light was one for less then 150 miles remain. I also requested to get mud flaps installed. On your website it stated it was flat fee for install, but when I got the phone call I was told it was couple hours charge for labor, which at this point your website was misleading on the labor charge. We have another 3500 HD Denali in the fleet which we got flaps installed couple months before this one was only charged less then $90 for the labor. Not sure where then confusion came from with price install. Either way after couple phone calls with my advisor I got quoted the right price and then installed. At this point at your dealership picking up the truck- I found the trailer connector had no grease installed..which your advisor and tech said that it was all it needed. Waited for a tech to install the grease and DEF. I went back to my shop hooked 4 trailers to the vehicle same issue. As soon as you connected the trailer to the truck and tongue weight was added the message would pop up again. I was so frustread with this I called Balise in Springfield- stopped by the shop, in 15 minutes the tech ran the fault code, found faults in the system, and was diagnosed as a faulty control unit. In less then 15 mins.......which it took your dealership almost weeks to tell me it was missing grease. I have a appointment next week to drop the vehicle off to get it repaired. I am very disappointed with the service at your shop. My first visit I picked up my truck with massive amount of finger prints on the headliner, which your advisor was embarrassed about he ended up cleaning the headliner in the service drive for me. Sam was a good person and meant no harm, it was just a shame he was being misled by your teaching on the diagnoses of the vehicle and labor charge of the mud flaps. On top off all this the other truck in our line up still has same issues it was dropped off for, after replacing the tires and having the vehicle for weeks. More
by FOADRAZAV909
Employees Worked With
Samantha Savage
