Scranton GMC of Vernon

Good except for major problem not resolved the way it should Have been initially until Dan became involved then it was done right and checked drove before car was given back to me fixed correctly and I was satis Have been initially until Dan became involved then it was done right and checked drove before car was given back to me fixed correctly and I was satisfied after third visit More

Led on in mult incorrect directions At first was that led something was covered then called and said I didn’t have extended warranty. When I explained and proved I did he said “oh then i At first was that led something was covered then called and said I didn’t have extended warranty. When I explained and proved I did he said “oh then it’s covered” then two days later called and said he was again mistaken. Also oil change was supposed to be done and wasn’t. More

Scranton Motors is amazing, and I highly recommend them. The Entire team (Sales, Service, and Parts) makes me feel special when I visit them. They actually make car buying fun. They always go above and be The Entire team (Sales, Service, and Parts) makes me feel special when I visit them. They actually make car buying fun. They always go above and beyond to give you the best deal possible. I just bought a 2018 Colorado (Certified), and it was actually fun. We always enjoy talking to both James Mangene, and Tyler Durdan. We will never go anywhere, but to Scranton Motors of Vernon. As I said previously the Entire team is exceptional. We dropped off the truck for a remote starter to be installed. They gave us the red carpet treatment. They gave us a very nice Sierra as a loaner vehicle, while the starter was being installed in my vehicle. Do yourself a favor and go to Scranton motors of Vernon. For years I have worked on my own vehicle, because I enjoyed it, and I never really wanted to go to a Car Dealer for service. I was diagnosed with Cone Dystrophy, which means I will eventually lose my central vision. So it makes working on my vehicle a difficult task. I have dealt with Scranton for more than 5 years. I totally trust them, and Highly recommend them to anyone who needs Service, or are in the market for a Good deal, and a Fun car buying experience. More

Great service as always! We love the service at Scranton Motors and have bought several vehicles there. Everyone is friendly and willing to help. I will definitely buy my next We love the service at Scranton Motors and have bought several vehicles there. Everyone is friendly and willing to help. I will definitely buy my next vehicle there. More

Amazing from my 1st phone call to me signing off Sam was amazing she called me to keep me updated and went above and beyond to help me with my concerns with manufacturer! I watched Sam help the woman Sam was amazing she called me to keep me updated and went above and beyond to help me with my concerns with manufacturer! I watched Sam help the woman before me and Sam was so professional and knowledgeable explaining everything to her I couldn’t wait for my turn. Sam is defiantly a friendly pleasant smart young lady! You are very lucky to have her. This was my 1st time using Scranton Motors and will not be my last! Thank you Ms Savage for all you help getting my error fixed that another Mechanic could not do ;) More

Worst car buying experience I've ever had By far, this was the worst car buying experience I've ever come across. I highly regret purchasing my vehicle from Scranton Motors. I was willing By far, this was the worst car buying experience I've ever come across. I highly regret purchasing my vehicle from Scranton Motors. I was willing to pay their full asking price. When talking with the Sales guy and Finance lady, they kept telling me that the $185 VIN etching is REQUIRED and the ridiculous $599.99 dealer fee was NON-NEGOTIABLE. They were not willing to budge on any price, what-so-ever. But on the document to be signed, it says VIN etching is OPTIONAL, and the dealer fee is NEGOTIABLE. I felt lied to. The finance lady told me I need to "let the debt settle" for 4 months before paying it off. And then told me 6.5% was the best APR they could get me. These were both lies. I ended up refinancing the next month at 2.75% with a different bank, because I have an 800 credit score. When I came to pick up the vehicle the next day after getting all the paperwork done, they wanted me to pay $20 to put a temporary plate on the vehicle. The vehicle was also dirty. Not fully vacuumed. Not to mention, I then discovered a huge dent in the side of the vehicle, about the size of a soccer ball. They wanted me to give them $400 to fix it. After spending hours arguing, they finally "Tried" to fix it for free, but only took 10% of the dent out. After a few weeks of driving the vehicle, it had engine misfires. I took it back to get it fixed, but the same problem occurred. So I took it back again, and they said they weren't able to reproduce it. After driving it home, the engine would misfire. I ended up selling the vehicle, and lost a bunch of money. I should have seen all the RED FLAGS. I will NEVER deal with Scranton Motors again. I am extremely unhappy with this dealership. They need to treat their customers better or they WILL GO OUT OF BUSINESS. More

Tire leaks still and now tires not aligned with sensors Tire pressures not aligned with tire leaking, eg says tear is low but actually it is front (tire previously repaired). Oil change was great this pesk Tire pressures not aligned with tire leaking, eg says tear is low but actually it is front (tire previously repaired). Oil change was great this pesky tire and sensors not a good story More

Awesome Experience I have to say from the 1st meeting with my great salesman Bill Anastasio, then the follow up emails from other Scranton representatives making sure t I have to say from the 1st meeting with my great salesman Bill Anastasio, then the follow up emails from other Scranton representatives making sure the service was going well if not how they could help, and to Chris the finance manager who made the signing of paperwork go smoothly. I would highly recommend this dealership.. More

2 hour oil change and tire rotation It took 2 hours for an oil change and tire rotation. I made an appointment too, not just a walk in. Then they tried to charge me 80 when the on goin It took 2 hours for an oil change and tire rotation. I made an appointment too, not just a walk in. Then they tried to charge me 80 when the on going deal is 49.95. It took another 5 minutes to change paperwork after waiting 2 hours already. More

Great service I really, really appreciate the Scranton service team squeezing me into their busy schedule at the last minute to fix my car due to a warning light fo I really, really appreciate the Scranton service team squeezing me into their busy schedule at the last minute to fix my car due to a warning light for the park brake. It turns out the car needed a software update. My car is always fixed right the first time and returned clean. Scranton is fortunate to have good service writers and technicians who really know GM cars. More