Scranton GMC of Vernon

Happy employees result in happy customers When I first reached out to Tyler I wasn’t sure I wanted to purchase from Scranton. I had an idea of what I wanted but more questions than anything. W When I first reached out to Tyler I wasn’t sure I wanted to purchase from Scranton. I had an idea of what I wanted but more questions than anything. Within an hour Tyler had answered my questions, made me feel comfortable about my position in the buying process AND found the car perfect for me! Thank you for sharing your knowledge. Thank you for working within my previously established paramiters. And, most of all, thank you for being candid! I am one VERY satisfied customer! More

Great experience with Dealership! Great staff that are willing to go above and beyond to satisfy customers, 3rd car purchased from them and would highly recommend to others. Great pric Great staff that are willing to go above and beyond to satisfy customers, 3rd car purchased from them and would highly recommend to others. Great price on an amazing car and very satisfied. More

Great service appointment Prompt greeting upon entering service bay. Friendly and courteous conversation regarding reason for scheduled visit. My vehicle was serviced in a ver Prompt greeting upon entering service bay. Friendly and courteous conversation regarding reason for scheduled visit. My vehicle was serviced in a very reasonable amount of time. More

Excellent job handling the toughest of customers when I get anxious I act like an xxx they handled me very smoothly allowed me to express myself with my concerns using the Marine Corps voice that I when I get anxious I act like an xxx they handled me very smoothly allowed me to express myself with my concerns using the Marine Corps voice that I have and simmered the situation down completely I will continue to use them and I recommended many people to go there not only to purchase a vehicle but I also have work done on their vehicles if they can handle me they can handle anybody More

Repair My driver side window was unable to move up or down( it was in the half down position) and we were leaving to travel to Cape Cod.....in and fixed in n My driver side window was unable to move up or down( it was in the half down position) and we were leaving to travel to Cape Cod.....in and fixed in no time at all...Thank you. More

Professional Every visit and phone call was met professionally by all the representatives that I listed. I would recommend dealing with this dealership to anyone i Every visit and phone call was met professionally by all the representatives that I listed. I would recommend dealing with this dealership to anyone inquiring about where to shop. More

Amazing Service Sam was amazing. She took the time and explained everything to where I would understand(I know nothing about cars) She was so friendly and professiona Sam was amazing. She took the time and explained everything to where I would understand(I know nothing about cars) She was so friendly and professional. She knows her stuff. 5 stars to Sam More

Good experience but very expensive Same as title. A new replacement chevy alternator should not cost $600.00 (unless its the one thats gold plated.) and the entire service visit to repl Same as title. A new replacement chevy alternator should not cost $600.00 (unless its the one thats gold plated.) and the entire service visit to replace said alternator should not have cost $1200.00. I struggle to comprehend that GM designers are complacent with a 4+ hour flat rate to replace an alternator? If its that hard to get to then its either a poorly engineered system, or their confidence in the reliability of Delco alternators is misplaced. More

Professional and courteous Walked in, immediately helped, but when it was time for us to discuss privately, they backed off without being asked. They all worked together as a te Walked in, immediately helped, but when it was time for us to discuss privately, they backed off without being asked. They all worked together as a team to make it happen and be sure we were satisfied. Great experience! More

Long wait, you need to address staffing needs on Saturday’s Not concerned with quality of an oil change, but anything over45 mins is unacceptable. Never mind pushing 2 hours. 0nly one service rep covering the d Not concerned with quality of an oil change, but anything over45 mins is unacceptable. Never mind pushing 2 hours. 0nly one service rep covering the desk to greet, and check out is poor staffing and managements use of man/woman power. Saturday a day when most people don’t work I assume would be a busy service day. Hope this helps. CB More