Scranton GMC of Vernon

Wonderful experience I had a great experience working with the Scranton motors team. They went above and beyond to get me the perfect car, I left so happy and smiling from I had a great experience working with the Scranton motors team. They went above and beyond to get me the perfect car, I left so happy and smiling from ear to ear! More

MY Car was there for 2 weeks.NO CALL BACKS FROM GEN MANAGER I'm not pleased that the General manager Ryan Williams or Meghan Scranton didn't do a follow up call on the poor service as promised. I'm not pleased that the General manager Ryan Williams or Meghan Scranton didn't do a follow up call on the poor service as promised. More

Extremely accommodating Lauren was very helpful and definitely took the term “customer satisfaction “ to a new level. Although my initial visit on Saturday did not go the wa Lauren was very helpful and definitely took the term “customer satisfaction “ to a new level. Although my initial visit on Saturday did not go the way I planned, eventually Lauren/Scranton agreed to my terms and everything worked out for the best. I More

not the best experience I felt rushed through the entire process. Business manager at 1130 told me if I could go home and get my car that I was trading in and be back by 1 th I felt rushed through the entire process. Business manager at 1130 told me if I could go home and get my car that I was trading in and be back by 1 that would be great as he had a meeting. I live 40 mins away. I flew home emptied 5 years worth of stuff out of my car flew back and he was just eating his lunch. The salesman Jason did not go over anything about my car. I didn’t know how Bluetooth worked, how the second and third row of seats laid down flat, that my remote opened my back truck, and he didn’t tell me I had XM radio till 3 weeks later when I found out on my own. I still am reading my Manuel finding out about my car. I didn’t expect him to go over everything but some of the basics would of been nice. I was told car was detailed it was done poorly if it was done at all. I had to go back for the screen on moon roof to be fixed which was broken the day I purchased car but figured i would bring it back when I would go for an oil change. Service gave me a hard time telling me it would cost me money if they had to fix it. If Jason the sales man went through the car with me he would of seen that it was broken from day one. I purchased an extended warranty and that wasn’t in the system at the service dept so had to deal with that and prove to them that I had it. Service told me on the phone when I made an appt to get my service engine light that was on looked at that they would have a car for me when I came. When I got there they had nothing for me. So far the experience at Scranton has not been the best. More

Nice team, poor follow through. Good job on current rrpair, no resolution on 4 month old battery replacement based on core dying while traveling needing AAA. Sarah gave great custom Good job on current rrpair, no resolution on 4 month old battery replacement based on core dying while traveling needing AAA. Sarah gave great customer svc, issue was no follow through from april svc mgr, and yesterdays svc mgr. More

Quick and courteous They have customer service as their top priority. Very quick to get you in and out for your service appointment. They have a TV monitor to show you th They have customer service as their top priority. Very quick to get you in and out for your service appointment. They have a TV monitor to show you the status of your vehicle. Only downfall is that you are paying dealer rates for your service/repair. More

Bill Anastasio is outstanding I have had nothing but bad things to say concerning just about every car salesman experience I have ever had (I'm 41). Bill is hands down the best I have had nothing but bad things to say concerning just about every car salesman experience I have ever had (I'm 41). Bill is hands down the best of class at his job. He responded to every email within minutes and picked up his phone everytime. He's knowledgeable and reasonable and I think he is just a smart guy. He followed up with me for MONTHS while I waited for my floor mats to be delivered. He was patient with me and that made me trust him. He probably should be manager so he can train others how customer service should be done at Scranton Motors. If you are looking for a car or truck and can consider Scranton Motors I highly recommend Bill. Jay More

Scheduled Service Have been dealing Scranton Motors for over 50 years and will continue to do so. From sales to service they are top rated with me. Joseph W. Maddalun Have been dealing Scranton Motors for over 50 years and will continue to do so. From sales to service they are top rated with me. Joseph W. Maddaluno More

Thank You My thanks to David and Rocky for making shopping experience. David. Was my primary contact. He is polite, through and efficient. In addition, he ha My thanks to David and Rocky for making shopping experience. David. Was my primary contact. He is polite, through and efficient. In addition, he has kept in touch to insure customer satisfaction. Rocky is sincere, positive and again, through. SCRANTON is fortunate to have representatives of this caliber. My thanks for a positive sales experience. Richard Olson More

Walked in for info; walked out with a truck My wife and I were researching trucks as a vehicle for us and our two English Setters when we travel. We decided to stop by our local GMC dealer in Ve My wife and I were researching trucks as a vehicle for us and our two English Setters when we travel. We decided to stop by our local GMC dealer in Vernon, Ct, Scranton Motors, to ask a few questions and to get literature on GMC trucks. James was our sales rep and he helped us sort through our options. We liked one truck, but due to our shaky credit (yes life happens!) financing was out of our reach. James and the team, however, went to work quickly and located the perfect GMC truck for us by dinner time. It was an upgraded Texas edition GMC crew cab short bed truck with a V8 engine and every conceivable luxury amenity. Ok it was an early termination lease truck from 2017 but with very low mileage and financing was available to us, thanks to Chris, the finance manager. James personally drove the truck from another part of the state for us to see. We picked it up today (8/31/18) and it is an unbelievably comfortable vehicle that is perfect for us. Looking forward to many miles of smiles. This dealership has its award winning sales staff, but the stars of the team are not afraid to pitch in and help the other sales reps sell vehicles. This is the teamwork we observed. And everyone was eager to help out. If you are into GM auto products this is the dealer to go to. More