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Scranton GMC of Vernon

Vernon, CT

4.5
2,882 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,882 reviews

December 15, 2018

Grauantee good quality Service is excellent and loyalty to t Where should I began,I had a big major situation on this Thursday were my credit card got decline, not cuz I didn't have enough credit but last summer More

by felicia.truesdale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody chapin and JocoB thomas, Amanda Soucie
December 13, 2018

2013 Ford Explorer Went in to purchase a Ford Explorer. Got the trade value I wanted for my truck. Bought the Explorer. David Baeza was great, friendly. Sales manager Jo More

by NICKOLAS.LINNA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2018

Lift gate I’m bringing car in a third time for this repair. Am I reimbursed for mileage? Why is it not fixed correctly? I also have to waste my time bringing ca More

by jmiselis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Alamprese, Trevor Barbersek, Mike Griffin
Dec 12, 2018 -

Scranton GMC of Vernon responded

I am so sorry that you have had so much trouble getting your car repaired! We strive to get repairs done as efficiently as possible, and we certainly do not want to waste your time or money. I have alerted management to your issue, and our VP of Sales, Fred Nassiff would like to speak to you to get more details and help get this worked out for you. At your earliest convenience, please reach out to Fred@scrantonmotors.com or by phone at 860-872-9145. Thank you for taking the time to let us know about your issue.

December 12, 2018

Had problems with my GMC they put it back to specs I'm giving you this rating because my GMC was out of specs and you people put it back into specs are appreciate that thank you More

by CARONBUILDERSLLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Alamprese
December 12, 2018

Oil change 1st oil change needed for new car. Done on time with courtesy shuttle. Can't ask for more l. Very friendly staff and nice waiting area for shuttle pic More

by JMELHORN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Griffin
December 11, 2018

OUTSTANDING!!! Words can’t describe my appreciation for what Keith is done for me. There’s a reason why there’s a service manager position and there’s a reason why More

by Mhemstedt06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Williams, Keith Alamprese, Samantha Savage
December 11, 2018

Excellent customer service Customer service is grade A. Sales & service departments treat you like family. I highly recommended Scranton if you are looking to buy a GM vehicle. More

by gilheather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Champagne, Liz Kibby
December 08, 2018

Review David my salesman was exceptional. It was a great experience. I would definitely recommend Scranton to anyone that’s in the market for a new vehicle More

by WSCSAMMY
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne, Rocky Hernando
Dec 09, 2018 -

Scranton GMC of Vernon responded

Thank you for the compliment! We're so glad you had a great experience.

December 07, 2018

Wonderful customer service I would say by far this was the best experience of trading in my lease and leasing a new car. Everyone was so helpful and made this transaction move s More

by ashelby08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne
December 07, 2018

Slow service Way to long for an oil change and tire rotation. Check engine light back on 2 days later. Continuous problem Scranton can't figure out. More

by 08 Avalanche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Griffin
Dec 07, 2018 -

Scranton GMC of Vernon responded

We are so sorry to hear about your experience and your inability to get it resolved to your satisfaction. Our VP of Sales, Fred Nassiff would like you to contact him so he can handle this personally. He can be reached by email at fred@scrantonmotors.com or by phone at 860.872.9145.

Dec 27, 2018 -

08 Avalanche responded

I reached out to Mr. Nassif but did not get a response. Poor Customer Service

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