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Scranton GMC of Vernon
Vernon, CT
2,883 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances.
Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way!
Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families.
You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service.
Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve.
Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon.
In Hartford? We have the new GMC or used vehicle for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,883 reviews
March 12, 2019
Helpful and Wonderful I have nothing but the most positive things to say about Scranton Motors. From the day I first walked in and met with Liz and Chris, all the way to dr I have nothing but the most positive things to say about Scranton Motors. From the day I first walked in and met with Liz and Chris, all the way to driving off the lot with my car, I never once had a complaint. They were helpful the entire time and never hesitated to answer any questions I had. I had one specific car in mind and they did everything to make sure I drove off the lot with it. I definitely recommend this dealership to anyone looking to have a hassle free buying experience. More
by Darden88
Employees Worked With
Chris Champagne, Liz Kibby
March 11, 2019
Excellent customer service Called service dept and they got a tow truck to me right away. Fixed the next day and ready to go! Excellent service by far Called service dept and they got a tow truck to me right away. Fixed the next day and ready to go! Excellent service by far More
by Jennbluto
Verified CustomerEmployees Worked With
Trevor Barbersek
March 11, 2019
Service department needs more improvement. Need to inform your service consultants to think before they speak. Was in for replacement part that had to be ordered. Made appointment with Mike Gri Need to inform your service consultants to think before they speak. Was in for replacement part that had to be ordered. Made appointment with Mike Griffin. He was tied up upon my arrival so either Josh or Jason came out to write up the order. He looked through the wheel of the front tire and told me that the brake pads looked very worn. I told him the truck was in the previous week for a complete 18000 mile service and the tech reported everything was ok. The previous appointment was with Mike Griffin. Does this mean the tech did a poor job or someone looking something that was unnecessary at the time? Brake pads can be worn but still be within the min parameters. Which ever this doesn't look well for your dealership or my confidence with it. Still seems to be some sort of issue everytime I'm there for service. More
by rrasfa
Employees Worked With
Mike Griffin
March 08, 2019
Beyond Awesome James showed me the vehicle I was interested in and didn’t push me into a sale. He knew I had had a bad experience with another dealer so he truly wan James showed me the vehicle I was interested in and didn’t push me into a sale. He knew I had had a bad experience with another dealer so he truly wanted me to be happy. Through the whole experience he was there and walked me through each step. Thank you James! I will definitely be recommending friends to come see you. More
by Boobear
March 07, 2019
Excellent service They went above and beyond for us with the purchase of our new car! Cant say enough good things, Rocky and Liz were a pleasure to work with. They went above and beyond for us with the purchase of our new car! Cant say enough good things, Rocky and Liz were a pleasure to work with. More
by Jennbluto
Employees Worked With
Rocky Hernando, Liz Kibby
March 06, 2019
Professionally comfortable experience. The folks at Scranton Cadillac Buick GMC were professional and welcoming. We have been looking for a Cadillac on and off for about two years. The valu The folks at Scranton Cadillac Buick GMC were professional and welcoming. We have been looking for a Cadillac on and off for about two years. The value we received was unmatched verses the other dealerships we shopped at. Our salesman James showed us the car, he did not come across as trying to sell us the car. We have walked out of dealerships that try and hard sell. We live around an hour away from the dealership and want to come back to have our car serviced there. Rocky, James, Dan and John are good folks! More
by nuccis
March 04, 2019
Excellent Service The entire experience from checking to see if the Acadia we were interested in was still there to driving away that evening in our new truck, was exce The entire experience from checking to see if the Acadia we were interested in was still there to driving away that evening in our new truck, was excellent. Everyone we met and worked with was so friendly. Lauren, Chris and Rocky went above and beyond to not only get everything in order, but to get us into our Acadia that evening, which even meant staying late! We are loving our new truck and couldn't be happier that we found it at Scranton Motors! More
by shannylynne
Employees Worked With
Chris Champagne, Lauren Carey, Rocky Hernando
March 04, 2019
service I took my car in for what I thought was a problem, but all that was done was a look at the manual and was told I had no problem. All my tire pressur I took my car in for what I thought was a problem, but all that was done was a look at the manual and was told I had no problem. All my tire pressures were down, not addressed, not happy. More
by JOHNT7183
Employees Worked With
Samantha Savage
March 03, 2019
Above Excellent service When i came for service i had no idea where being without my car would take me..but my service rep Amanda 👍👍👌👌went above and beyond my expectation When i came for service i had no idea where being without my car would take me..but my service rep Amanda 👍👍👌👌went above and beyond my expectation which made the weeks bearable. She kept me uptodate on every situation..which gave me a peace of mind .I could go on but it would be montonous and redundant..She provided an exceptional service and last but not least a big shout out to the shuttle drivers..very courteous fellows👊👊. I thank you all More
by Hummerguy48
March 01, 2019
Slow but methodical service! So I had a very unique situation with my 2015 Cadillac Escalade ESV. when I went to press the button the vehicle will not start. There was no crank no So I had a very unique situation with my 2015 Cadillac Escalade ESV. when I went to press the button the vehicle will not start. There was no crank no mechanical noise whatsoever. The vehicle was initially repaired by alderman Cadillac in which they claimed it was a key fob issue. I got home in the vehicle would not start again. I decided to have my vehicle towed to Scranton Buick GMC Cadillac because of how late they're service hours are. David. My vehicle diagnosing it with an ECM failure. I picked up my vehicle only to find out the next morning that it would not start again. The vehicle was towed back to Scranton and they took their time correctly diagnosing the problem. they called and help when they needed help and they communicated frequently with me about what was going on. I will say that from time to time I had to call in to check in and find out what was going on but nonetheless they did an exceptional job and my vehicle runs great. During both visits Mike Griffin and Josh where my service advisors. And a special thank you to Beverly, who put me in a like for like vehicle loaner during the majority of the 4 week repair process. The new general manager or service director I'm not sure what his titlen is, Keith Selander, is going to be an absolute asset to the dealership. Components that were not covered under my warranty and not covered by general motors, Keith fought hard with GM to get money to cover the cost of my repair given the Mis-diagnosis of the problem the first time around. I live 30+ miles from this dealership....it will be my main dealer going forward. More
by Thaman2x
