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Scranton GMC of Vernon
Vernon, CT
2,883 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances.
Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way!
Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families.
You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service.
Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve.
Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon.
In Hartford? We have the new GMC or used vehicle for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,883 reviews
March 26, 2019
Great customer service Scranton gave me a good price for my trade and a good price on my new vehicle. Very happy. There was an issue with the website on price of vehicle. Sc Scranton gave me a good price for my trade and a good price on my new vehicle. Very happy. There was an issue with the website on price of vehicle. Scranton was great at fixing the issue and making me a great deal. More
by Hmmmmm621
March 22, 2019
James is one of the best! James is a rarity in the industry because he's genuine and doesn't pressure people. He was atypical from every salesman I've ever purchase a car from James is a rarity in the industry because he's genuine and doesn't pressure people. He was atypical from every salesman I've ever purchase a car from and for that reason, I would only deal with him in the future. Thank you James! More
by youknowwho
Employees Worked With
Other Employees :
John from New Haven. I don't recall his last name, but I finalized my deal with him. Very nice person.
March 21, 2019
Terrible Zero stars. Do not go here for service, ever. No matter how small or routine you think the job is, never ever get service here. Reached out to Fred Zero stars. Do not go here for service, ever. No matter how small or routine you think the job is, never ever get service here. Reached out to Fred and he refused to address the problems that Scranton caused. Absolutely terrible. You will regret going here. More
by Car12756890
Employees Worked With
Other Employees :
Amanda Soucie, Keith Alamprese, Trevor Barbersek, Samantha Savage, Fred Nassiff
March 16, 2019
Communication Matters When I dropped off my truck, the advisor knew I was without a vehicle and expecting to hear back regarding what the status was and how long it would t When I dropped off my truck, the advisor knew I was without a vehicle and expecting to hear back regarding what the status was and how long it would take (at least I thought he did). It was clear he did NOT, which in my humble opinion means one of two things, he either didn’t listen or didn’t care. After dropping off the vehicle at 9:45am , I ended up having to call him to find out what the heck was going on. That was 4;30pm. I understand that it takes some time for all the points to be checked out before the advisor can call the customer and give them an update. I think not hearing one word all day ... is not excellent customer service. Especially when that exact sentiment is on the service department wall, LITERALLY. Frankly, I’m not sure my advisor actually likes his job. Almost all of his communication was negative sarcasm. I will request not him IF I bring my vehicle in for service. I’m considering driving to Waterford GMC where I purchased the truck to have future service... and that is an hour drive one way~ customer service matters my friends. I do not believe expecting a phone call from the advisor is an out of the ordinary expectation. More
by Aprilmarie1207
Verified CustomerEmployees Worked With
Mike Griffin
March 16, 2019
Used Cadillac SRX Very good experience helpful no pressure. Sales and finance very good Good price we are very pleased I would recommend this dealership to famil Very good experience helpful no pressure. Sales and finance very good Good price we are very pleased I would recommend this dealership to family and friends. More
by Jramsay213!
March 15, 2019
Excellent as always Been coming for many years. Always good service. Staff is wonderful-kind, helpful, professional, knowledgeable. Always satisfied. Make your visit A+. Been coming for many years. Always good service. Staff is wonderful-kind, helpful, professional, knowledgeable. Always satisfied. Make your visit A+. Will return for sure. More
by LBACHETTI
Employees Worked With
Mike Griffin
March 13, 2019
Had to bring back the car twice to fix a simple issue My wife's Encore had a security light on dash. Per service department,we replaced the battery in the key knob. When that didn't fix the issue,plus car My wife's Encore had a security light on dash. Per service department,we replaced the battery in the key knob. When that didn't fix the issue,plus car would not start now,we brought it into the dealer. I told them it had a bad battery and security issue. They updated the software,but didn't replace the battery. So my wife had to be jump started twice!! Third time at the dealer was the charm. I am very disappointed we had to go there 3 times. More
by RayVanZant
March 13, 2019
Great! Painless! James was a great guy to deal with!! They really did a great job of getting me what I was looking for and got me in the vehicle super fast!! Great dea James was a great guy to deal with!! They really did a great job of getting me what I was looking for and got me in the vehicle super fast!! Great dealership and I would highly recommend!! More
by JDYBINSKI
Employees Worked With
March 13, 2019
Recall Service was so quick!!!i was in an out quicker than they predicted! The service gentleman was very attentive to my needs and prompt to answer question Service was so quick!!!i was in an out quicker than they predicted! The service gentleman was very attentive to my needs and prompt to answer questions! More
by Marie
Employees Worked With
Romaine trimble
March 13, 2019
Forever Warranty work. Mike at the sign in desk was my guy, and he was an awesome GM representative. Scranton is a top dealer in our area. My Father in law buys his Buicks & Mike at the sign in desk was my guy, and he was an awesome GM representative. Scranton is a top dealer in our area. My Father in law buys his Buicks & Cadillac's there, and I've had a couple recalls taken care of for my Chevy. Purchased GM parts at the parts counter too. All the employees I've been in contact with are true pro's. The waiting room is spacious, cozy and stocked with coffee. Restrooms and entire dealership is very clean and polished. They have a Chevy franchise down state, so I'm sure I could order my next Chevy through this Vernon dealership, which would be part of the reason for sticking with GM. More
by TOM.HAYNES
Employees Worked With
Mike Griffin
