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Scranton Dodge Chrysler Jeep RAM

Scranton, PA

3.4
328 Reviews
Scranton Dodge Chrysler Jeep is located on 1146 Wyoming Avenue in Scranton and services the greater North East Region for Chrysler, Dodge, Jeep, and Ram products. Established in 1984 by the Pompey Family the dealership is locally owned and operated by two brothers - David & Matthew Pompey. Day to day operations are run by Ray Novak, the General Manager. Our web site is packed full of photos, videos and fresh content about our award winning cars, trucks, minivans and Jeeps!
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1146 Wyoming Avenue

Scranton, PA

18509

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Showing 328 reviews

June 08, 2019

Perfect My sales person (Fred) was very helpful and respectful. He knew exactly what he was talking about and he was very responsive and quick with messaging More

by Zenon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McConkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Langenhop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2019 -

Scranton Dodge Chrysler Jeep RAM responded

Congratulations! It brings us great joy to learn of your satisfaction and great comments about working with Fred. If there is anything else we can do for you, please do not hesitate to let us know. We truly appreciate that you have taken the time to share your experience and hope to work with you again. Thank you!

June 06, 2019

Great People = Great Service Scranton Dodge Chrysler Jeep RAM is a great dealership. I have been purchasing my vehicles from here for 10 years and the customer service with the sa More

by KCMAYOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McConkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark
Jun 06, 2019 -

Scranton Dodge Chrysler Jeep RAM responded

Thank you for the amazing compliment. We greatly appreciate your continued confidence that you place in our team. Be sure to let us know when we may be of further assistance.

May 31, 2019

Outstanding I recently bought a Jeep GC for my son through Scranton Dodge and dealt with Mike McConkey and his sales staff. It was his first car. I could not ha More

by harders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McConkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2019 -

Scranton Dodge Chrysler Jeep RAM responded

Thank you for the amazing compliments and kind words. We appreciate you letting us be part of such an important choice. The Jeep Grand Cherokee is a very safe and dependable vehicle; it will serve your son well. Let us know when you and your family have any further automotive needs.

May 31, 2019

Always the Best Since I moved to PA, I have gone to Scranton Dodge for all of my vehicles (mine and my husband's). The team is always beyond accommodating. Mike and More

by Kelly L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McConkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2019 -

Scranton Dodge Chrysler Jeep RAM responded

Thank you for the great review and rating, Kelly! We are pleased to hear that Mike and John have always gone the extra mile in accommodating you and your husband in your purchases. We truly appreciate your recommendation as well. We look forward to working with you again in the future.

May 30, 2019

Would give Negative stars if I could. HORRIBLE! This place had our Jeep a total of 4 times over the past 6 months and NEVER fixed it. They had the Jeep twice for 10 days. Never gave us a rental and More

by Jeepdriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike McConkey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Santiago
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2019 -

Scranton Dodge Chrysler Jeep RAM responded

Hello, I regret to learn about your overall negative impression of us. Please feel free to reach out to me so that we can discuss this further and address the situation. I look forward to hearing from you. Best, Matt Pompey Scranton Dodge Chrysler Jeep Ram

May 30, 2019 -

Jeepdriver responded

Same speal every time. Failed promises. Poor business that’s being operated here. I’ll go to another dealer with my money. We had two separate vehicles at this garage. Each vehicle was never fixed. Poor poor way to operate business. We make a lot of money and will spend it somewhere else. Poor way you all do business. No pride in this area. Poor poor business.

May 31, 2019 -

Scranton Dodge Chrysler Jeep RAM responded

I speak with almost every customer who leaves a review - especially if they are negative. As the owner of the dealership, I strive to correct or learn from our errors. I have reviewed this posting with both my body shop & service department and no one can recall having an issue as you describe. That is why we would like to speak with you. We certainly want to make things right - and will go out of our way to do so when given the opportunity. I understand you have chosen to go elsewhere - as is your right. But our entire team would appreciate the opportunity to discuss and understand what we could have done differently.

May 30, 2019

Great service I purchased my last two vehicles at Scranton Dodge through Mike. He always provides the best customer service and responds immediately to any question More

by ChristieKilmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McConkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2019 -

Scranton Dodge Chrysler Jeep RAM responded

Thank you, Christie, for taking the time to write a review. We are very happy to hear you are completely satisfied with the level of customer service with Mike. We look forward to taking care of all your vehicles auto needs in the future. We appreciate your loyalty and glowing recommendation!

May 24, 2019

Exceptional Service I brought our Jeep in for servive and Jessica took care of everything as soon as I arrived. Her wonderful attitude was welcoming. Thankyou Scott More

by Scott C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Wagner
May 25, 2019 -

Scranton Dodge Chrysler Jeep RAM responded

Scott, thank you for letting us know that Jessica is working hard to make sure that our guests' needs are met. We hope that you will return for a visit in the near future.

May 06, 2019

Fantastic Service I am from the Pittsburgh area and worked with Phil. Due to the distance, we spoke over the phone several times. He was incredibly accommodating and he More

by mdominic13b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2019 -

Scranton Dodge Chrysler Jeep RAM responded

Hi there, Wow! It sounds like you had a quality experience with Phil and Tom! It was a pleasure working with you. We appreciate your business and hope to have the opportunity to work with you again in the future. Let us know if there is anything else we can assist you with.

March 10, 2019

No response Talked to salesman and I sent him vin number and pics of my trade told him I was on vacation the following week and I would stop over....no response. More

by RandyA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can't remember name of salesman but have his email so my phone
Mar 10, 2019 -

Scranton Dodge Chrysler Jeep RAM responded

Randy, I regret to learn about your disappointment with your sales experience. We take your feedback seriously and would appreciate the opportunity to better understand what happened. If you would like, please feel free to reach out to us so we can address your concerns. Thank you. Best, Matt Pompey Scranton Dodge Chrysler Jeep Ram

January 30, 2019

Easiest Car Buying Experience I had been searching for awhile to find a good deal to get me out of my 2012 Nissan Rogue without creating a much higher payment. The salesperson(Eric More

by C_Miz85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Epp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Fumanti
Jan 30, 2019 -

Scranton Dodge Chrysler Jeep RAM responded

Thank you for sharing your experience. We are thrilled to hear that you had such a pleasant experience with our team! Come back and see us anytime.

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