Scranton Dodge Chrysler Jeep RAM

I purchased a brand new jeep compass and it was nothing but ease thanks to the service that Josh provided for me. I highly recommend him as a sales agent and it would be a pleasure to do business with him but ease thanks to the service that Josh provided for me. I highly recommend him as a sales agent and it would be a pleasure to do business with him again when it's time to trade! Thanks Josh! More

The most unprofessional sales rep I've ever dealt with I must say, of all the vehicle transactions I've made over the years, my time spent dealing with Josh Symuleski has been nothing short of a nightmare I must say, of all the vehicle transactions I've made over the years, my time spent dealing with Josh Symuleski has been nothing short of a nightmare. Mr. Symuleski wasted my time, lied to me (as confirmed by another sales rep), and then tried to raise the price of the vehicle on me after we have previously negotiated a price. I do not recommend dealing with dealership. More

Overall great experience. I would recommend Chris to anyone. He is helpful, patient, polite and I really enjoyed my experience with him. It is nice not dealing with one of t I would recommend Chris to anyone. He is helpful, patient, polite and I really enjoyed my experience with him. It is nice not dealing with one of those pushy overbearing salesman, the Jeep I bought had a lot of features that Chris was more than patient to explain and go over all the the SUV had to offer. More

I bought my Jeep from Tunkhannock dodge a few years ago. Engine light kept coming on and off but this time it stayed on so I figured since Scranton was closer I would take it there. I have a extended warran Engine light kept coming on and off but this time it stayed on so I figured since Scranton was closer I would take it there. I have a extended warranty and they told me my jeep needed a new download of some sort and then light reset but it was not covered under the warranty. I didn’t have it done and instead made an appt. here at Tunkhannock dodge where I purchased the Jeep. They found out that the thermostat needed to be replaced and all covered under the warranty. I will never go down to the dodge dealer in Scranton ever again for service or repairs. They tried to rob me out of 150 bucks and also told me that my back wiper needed to be replaced and the whole mechanism had to be replaced witch would have costed me another 140. That was also a lie and they are taking care of that for me down here in Tunkhannock as well. I know now to always get at least 2 estimates before getting anything done especially down at Scranton dodge More

Thanks for the great service experience at this dealership. Working with Clint Bednar was great. We will definitely be back. Thanks again the Mihalich’s. dealership. Working with Clint Bednar was great. We will definitely be back. Thanks again the Mihalich’s. More

Customer service is terrible. Please never go here. They ruined my paint and never fixed my issues. They basically said there's no way it was them that damaged my vehicle and refuse to fix it. After They ruined my paint and never fixed my issues. They basically said there's no way it was them that damaged my vehicle and refuse to fix it. After about 20 times going back for various issues I still have some of the same. Today was about the 8th time it went back for one in particular and they said nothing is wrong and next time provide pictures. I did have pictures and they didn't want to see them. If you do go here, good luck getting a hold of anyone. Sometimes it's a day or two for them to get back to you or sometimes it's 2 weeks. From my experience with them, they have no idea what they are doing. As a mechanic whose worked in shops myself I can say nothing they do would ever be considered okay at the shops I worked in. That warranty is worthless too as they refuse to swap out parts just claiming that they "fixed" the old parts. Just saying after 8 come backs you think they would finally swap that part, but again it doesn't seem like they have a clue what they are doing. I will be doing my own work from now on and I would give this dealer a negative 10 stars if I could. PLEASE DO NOT GO HERE!!! More

Can only say they are a typical car dealership Some was good, some was just OK. Nothing stellar at this dealership. Nothing for me to say I'll go back or I would recommend. Purchased a Jeep Wran Some was good, some was just OK. Nothing stellar at this dealership. Nothing for me to say I'll go back or I would recommend. Purchased a Jeep Wrangler in November of 2019. Had already done all the research and picked the Jeep I wanted and made an appointment online before arriving. The processes was typical. I did go on a Friday morning so it was pretty dead and very little in distractions. Both Josh and the Sales Manager were pleasant. Nothing really to report on them. Not too pushy and in the end I got what I needed in a new Jeep Wrangler while trading in a 2016 Jeep Renegade. The Jeep had some quality issues before even sitting in it. Some broken seat latches. Not really the dealerships fault. It was brand new, 12 miles on it. But this led to some other issues creeping up like a bad wheel alignment and an inspection sticker that was 4 months into it's life, and discovering the vehicle should have come with freedom panel storage bag, but that was nowhere to be found. So right off the bat I had to schedule another service and a good part of a Saturday wasted. FCA is delivering these expensive vehicles to dealerships and the dealerships are not checking them over. So just a poor representation of a brand with years of history and reputation. I was looking forward to buying my first all american car, and again, it just goes to show, we really cant deliver good merchandise with good service at a price point that blue collar america can afford. Had some interaction with Jeep Cares, but i didn't take them up on any assistance. I just wanted to buy a vehicle I would enjoy, trust, not feel completely violated by the dealer, and hopefully never have to interact with any of them until my next new vehicle. Unfortunately it didn't completely pan out that way, but still no where near as bad as some of the horror stories on the Jeep Forums. 3 months into it, my Wrangler is doing great, have added some light mods and am really enjoying it. Good luck to all on their search and with the dealership they end up buying from. More

perfect I just realized the day before my daughter was driving back to Nashville a light was out on her jeep. With no appointment , I walked in and was taken I just realized the day before my daughter was driving back to Nashville a light was out on her jeep. With no appointment , I walked in and was taken care of immediately. Mr. Clint Bednar was not only professional and helpful , he too was a absolute gentleman. Your company is fortunate to have such a dedicated employee. Thank you, Dr. LG More

2019 Dodge Ram bought in April 12,000 miles on it Tires are bald needs alignment. Took to four shops all said bad alignment not the tires . Scranton Dodge service is pathetic did nothing want to charge for are bald needs alignment. Took to four shops all said bad alignment not the tires . Scranton Dodge service is pathetic did nothing want to charge for tires absolutely ridiculous, there excuse new tires don’t last that long unbelievable.. I will never buy a truck there again and wouldn’t receive. Lost me as a customer. More

Not happy!!!!! Lied to again just to make a sale I purchased a 2015 Jeep Compass trade it in a 2012 Nissan Rogue. The paperwork stated it comes with Bluetooth that did not come with Bluetooth I have I purchased a 2015 Jeep Compass trade it in a 2012 Nissan Rogue. The paperwork stated it comes with Bluetooth that did not come with Bluetooth I have to go back to have that placed in I had the car 3 days I had to take it back for an oil change then I had to take the car back again cuz the engine light came on they said it was an emission leak could have been the gas cap? I have to take it back again on the 25th of June to have a relay put in so it has Bluetooth I don't understand why they would stay that has Bluetooth and it does not then I keep telling him it's riding rough that when I get at a stop light put on the break that it rides rough they keep telling me no it doesn't. Phil said that he would take care of it I asked him please just because the sales over don't forget about me well they forgot I spoke to mr. Malarkey who is the CEO of Jeep he advised me to speak to them again and tell them I would rather have that white Compass they had their same time as they had this Compass because it is GPS and it has Bluetooth capability already installed they showed a picture of it so I ask Phil if we could just cuz I didn't even make a first payment yet I ask Phil if we can switch and he said let me talk to my manager because it would be no loss matter of fact it would be a game for them a $558 because they wouldn't have to pay to put the Bluetooth in here that was three days ago no 4 days ago note call from Phil no call from nobody so now I have to take my time and go back tell him it's still riding rough then tell them to put the Bluetooth in when they could just do this I still didn't make a payment my first payment is not due until July this is not the first issue I had with Jeep I'm just I'm just not happy I'm not happy what I recommend anybody now no I wouldn't!! More