Scranton Dodge Chrysler Jeep RAM

I have been dealing with this dealership for the past 9 years. I have NEVER had a problem with sales or service. They are extremely personable, knowledgable, and fair. I have been treated with the uttmo years. I have NEVER had a problem with sales or service. They are extremely personable, knowledgable, and fair. I have been treated with the uttmost respect and honesty. I have sent multiple customers (i.e. friends of mine) there, all of which have been treated fairly. Ray has been fantastic to deal with on all levels. Brian always works hard to make sure my experience at the dealership is favorable. I have the uttmost respect for the entire Pompey family, as they have gone out of their way to make me feel as if I, too, am part of their family. I have no problem giving Scranton Dodge my highest recommendation, without reservatuion. More

This is a great place to purchas a car new or used. The staff is very friendly and knowledgable especially Michael McConkey. I would definately recommend this dealership to my friends and family as I will staff is very friendly and knowledgable especially Michael McConkey. I would definately recommend this dealership to my friends and family as I will always start here when looking for a new car. More

Mr. Novak and Mr. Kunda are always helpful. They treated me with professionalism. They always went out of their way to make me feel satisfied and comfortable, giving me the best price. Mr. Novak helped my f me with professionalism. They always went out of their way to make me feel satisfied and comfortable, giving me the best price. Mr. Novak helped my friend get the best loan possible to be able to purchase a vehicle. More

Promises everything you ask for but after the sale this all changes and want you to spend more money on the things that were promised or tell you they can not do it. So you are stuck with a vehicle that d all changes and want you to spend more money on the things that were promised or tell you they can not do it. So you are stuck with a vehicle that does not have everything you want and paying big dollars per month. More

From the start of my transaction with this company my From the start of my transaction with this company my experience was terrible. The intrest rate changed, monthly payment changed, and I was told I ha From the start of my transaction with this company my experience was terrible. The intrest rate changed, monthly payment changed, and I was told I had to purchase gap insurance. Gap is optional. The vehicle was never cleaned or detailed. 2 weeks before the temporary registration was about to expire and we had not received anything from the state, my wife called Scranton Dodge, she was told there was a problem and we would have to come in to sign more papers. They didnot know why they didnot contact us with the problem they just didn't. With 2 days till the end of the month we received a call from Scranton Dodge that we needed to come in to sign more papers. This is when I called the owner and told him I didnot feel they did anything in this transaction to deserve any money off of my wife and I because of how badly we we treated. After 3 time to do the paperwork correctly and they still got the address wrong then lied about the procedure. The resolution I offered to Dave Pompey was to bill me for any mileage we put on the car, and since it still wasn't registered to me they could just take the car back, we would just move on. They refused to even look into that solution instead offered to remove the gap insurance and clean the car for us. At that point I warned him of the fact I was going to post bad reveiws of the dealership and he accused me off blackmail to get my way. I would not recomend this dealership to anyone. More

I agree with the other reviewer. Will usually get the job done, but don't expect them to give a crap about you or your vehicle, and make you feel like that too. Just like the other reviewer, I had a job done, but don't expect them to give a crap about you or your vehicle, and make you feel like that too. Just like the other reviewer, I had a problem with my vehicle within 6 months of purchase. After bringing the problem to their attention, they could not reproduce the problem. I let it go because it was intermittent (which in hindsight was a mistake) and put up with the problem for the next few years. Finally after I was disgusted with it, I took it back, and low and behold they found the problem. Only NOW it was out of warranty. I brought it to their attention that I had this exact complaint while it was under warranty (and supplied paperwork to this effect), and it should be covered. They refused and charged me $250.00. Only after calling Chrysler and writing them a complaint with paperwork did I receive satisfaction. I can't say that I would recommend this dealership because to find out how much they actually care you only have to visit their service department a few times. They're out to make money and that's it. They couldn't care less about you or your vehicle. They actually have the nerve to point out they're a 5 star dealer. Yeah, maybe 5 stars out of 50. More