Scranton Dodge Chrysler Jeep RAM

Outstanding people! Couldn’t have asked for a better experience. I was treated like royalty while there and knew that my vehicle was in the hands of professionals. They Couldn’t have asked for a better experience. I was treated like royalty while there and knew that my vehicle was in the hands of professionals. They were very thorough explaining what needed to be done and why. It is very comforting to know this team stands behind what they sell and that I wasn’t just another sale. Great job Scranton Dodge, looking forward to my next new vehicle. More

I started purchasing my cars from Scranton Dodge 12 years ago and I haven't gone anywhere since. Since Day 1 (with Mike McConkey), my requests have been met. He has always been gracious, polite, and knows ago and I haven't gone anywhere since. Since Day 1 (with Mike McConkey), my requests have been met. He has always been gracious, polite, and knows exactly the type of car I am looking for and he is the main reason we (my husband and I) keep going back there. We know by going there, what we can expect because of the consistent great service we receive. I highly recommend Mike and the team at Scranton Dodge! More

Dodge is a good name because you should Dodge it if at all possible. Bought a used car last spring went to pick it up. They were getting ready to close and sat us in a cubicle with a bunch of car parts. T all possible. Bought a used car last spring went to pick it up. They were getting ready to close and sat us in a cubicle with a bunch of car parts. This guy comes up behind me and throws a key FOB over my shoulder. Then some other joker comes out using vulgar language in front of customers. I said wheres the other one he says (rudely) theres only one. We said deals off. Next day they call us and say oh we'll get you a key FOB and even put it in writing. A month later no key FOB so we were concerned we may lose the only one or someone else had one. I called and Mr. McConkey refuses to talk to me tells receptionist to tell me "we don't have it" yet. This went on for months. At one point he told the receptionist to hang up on me. I wasn't rude but there were other problems like components for the spare tire missing they failed to mention. I finally ordered the missing parts and got and OEM key FOB for $90 in 4 days. I had to wait to weeks to have it programmed at a dealer which cost another $130. More

Horrible experience, reached out multiple times to try to correct issues never heard back from them. correct issues never heard back from them. More

Not only is Chrysler the worst car manufacturer but Scranton dodge is as well. This is our first Chrysler and never again. BOught brand new in 2019. The next day took it on vacation and have had not Scranton dodge is as well. This is our first Chrysler and never again. BOught brand new in 2019. The next day took it on vacation and have had nothing but problems ever since. -corroded/rusted hood (2 years in) - engine coolant leak and repair (1 year in) - replaced actuator (1 year in) - continued engine coolant league and repairs (4 appts. And still not corrected) - grey smoke pours out of the exhaust with the worse toxic smell ever (still not fixed) This company should be ashamed of themselves! My mechanic found the issues in 1 appt. But won’t fix it bc it’s all under warranty with Chrysler still but they are obviously incompetent. Never buying from Scranton dodge again and glad to spread the word. After 5 appts for the same issue!! By now they owe me money which is why I’m taking my complaints to Chrysler themselves. They told me to show prof of expenses paid for repairs that didn’t correct the issue and they will see about a refund. Yeah right! . More

Stopped in looking at Jeep Willy's on Sunday. Liked it. Did a email on it. Chris called me next day.Made appointment look at it. Took it for ride. Chris explained alot to me about Jeep Wrangler W Liked it. Did a email on it. Chris called me next day.Made appointment look at it. Took it for ride. Chris explained alot to me about Jeep Wrangler Willy's. Very smart. Went home. He called next day. Went down. He went over the numbers, Explained them to me,We made the deal. Great sales person. My first 2023 Jeep Willy's. Thanks you Chris. Explained,So much. Thank you.Steve Hollywood. More

I'm glad to finally have my Jeep back after 4 weeks of being at the dealership. I called on many occasions and the phone was busy or the agent who was assigned to my case was not available. And she did no being at the dealership. I called on many occasions and the phone was busy or the agent who was assigned to my case was not available. And she did not return my phone calls. I walked in to the dearlership on two occasions and I was told that since my car had been towed, there was a long line for me to get my car diagnosed. On the fourth week, I finally got a call from the agent, saying that my car was going to be taken to the shop on that week! wow! alelouya! I'm grateful but I don't believe 4 weeks is an acceptable timeline, also the fact that they did not have the courtesy to call back, or provide a vehicle while mine was at the dealership. My bumper to bumper guarantee was still active. One of the survey questions is about how well was the vehicle sanitezed? well, very simple, they did not sanitize it! I was considering to upgrade my car at the Wyoming dealership, now I am not. I am disappointed. More

Thank you John Epp, for the service and key team of folks working with you. working with you. More