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Scranton Chevrolet of Norwich - Service Center
Norwich, CT
1,210 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,210 Reviews of Scranton Chevrolet of Norwich - Service Center
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January 11, 2020
My experience at Scranton Chevrolet was amazing. It was great working with James and Josh. I will definitely recommend anyone looking for a vehicle come see them. great working with James and Josh. I will definitely recommend anyone looking for a vehicle come see them. More
by JJ83
Verified CustomerEmployees Worked With
Josh Dickson, James Mitchell, Michelle Libhart
January 11, 2020
A fully satisfying experience. My truck was serviced as expected in a reasonable amount of time. The service manager on duty at the time took care of my concerns with a previously replaced defective part w expected in a reasonable amount of time. The service manager on duty at the time took care of my concerns with a previously replaced defective part without me having to complain or elevate the issue. Thanks. -Josh Vidas More
by jvidas
January 11, 2020
Great people and service! Went to Scranton for recall on my Tahoe and a oil change. Performed service in a timely fashion and easy to set up a appointment with. my Tahoe and a oil change. Performed service in a timely fashion and easy to set up a appointment with. More
by Robert J
Employees Worked With
January 10, 2020
Got my car serviced for the second time. The staff was very friendly and offered to help. Staff was very knowledgeable of my car and the services. very friendly and offered to help. Staff was very knowledgeable of my car and the services. More
by daniellewalsh220
January 10, 2020
I came in to have a warantee issue completed on my Silverado. The service dept. was great and I was given a 2020 Colorado until the service was completed. 100% satisfied. Silverado. The service dept. was great and I was given a 2020 Colorado until the service was completed. 100% satisfied. More
by Silverado Owner
Employees Worked With
Pete Cecchetti, Crystal Kinney
January 04, 2020
zero repair care I took my car to be repaired but nothing was done after a five day stay there. I called & called but only received one call back in the entire time. I I took my car to be repaired but nothing was done after a five day stay there. I called & called but only received one call back in the entire time. I spoke more to her answering machine with no update. I sent e-mails and received only one or two replies that I recalled. Finally I had enough and I went and got my car. I understand that they are busy but that is not the way to treat your customer. The funny thing is someone referred me there and I was excited that I could take my car to that location to get it fix. You could say the joke was on me. More
by Hopeful
Employees Worked With
I do not want to put her name down.
January 04, 2020
Had appointment for oil change took an hour and a half After an hour and a half for an oil change and tire rotation they didn't even check the tire pressures one tire was down to 24 lb After an hour and a half for an oil change and tire rotation they didn't even check the tire pressures one tire was down to 24 lb More
by David
Employees Worked With
Crystal
January 04, 2020
Excessive time required Car was brought in for standard oil change/tire rotation. The appointment had a scheduled time but was brought in early. Starting the clock at the sch Car was brought in for standard oil change/tire rotation. The appointment had a scheduled time but was brought in early. Starting the clock at the scheduled appointment time, it took 1.5 hours before I finally went in to get the paper work and my keys. The car had actually been finished 20 minutes earlier as that is when I saw it sitting outside waiting for me. The last time I had the same service performed, it also took over an hour. This is completely too long to change the oil, rotate tires and perform a walk around. More
by GATAIT46
Employees Worked With
Not known
January 04, 2020
Unhappy Took 2 hours plus to change the battery and do an oil change! Never was given an update as to the time- I had to inquire and was misinformed. Took 2 hours plus to change the battery and do an oil change! Never was given an update as to the time- I had to inquire and was misinformed. More
by MARYOLSSON
Employees Worked With
Don’t know the names of who I talked to
December 29, 2019
Unsatisfied After many years of trusting Don Mallon service, we have had nothing but difficulty. We have to return the cars after payment a thousand plus dollars After many years of trusting Don Mallon service, we have had nothing but difficulty. We have to return the cars after payment a thousand plus dollars as the fix never occurred. When the service manager was notified he offered to take a sliver of the cost despite given the information about incorrect repairs. We will now go elsewhere. Any however, was helpful and attempted to assist but the service manager was unwilling. More
by GFAM2709
Employees Worked With
Amy Hogberg
