Scranton Chevrolet of Norwich - Service Center

Service was great and very prompt. Felt that the price was outrageous though. Nearly $300 for an oil change with standard filters replaced and tire rotation. The cost to replace wipers Felt that the price was outrageous though. Nearly $300 for an oil change with standard filters replaced and tire rotation. The cost to replace wipers was $80 and that wasn’t even included in the nearly $300 bill. Great service but cost is way too high in my opinion for regular maintenance More

My car buying experience was excellent from start to finish. I worked with Matt Bouchard and he was helpful and thorough without being pushy. It took me a long time to purchase the car because I was wa finish. I worked with Matt Bouchard and he was helpful and thorough without being pushy. It took me a long time to purchase the car because I was waiting on the sale of our condominium, which took way longer than expected. Matt understood and kept in touch with me without over-communicating. We worked together on negotiating the ins and outs of the state and federal rebates for electric vehicles. I purchased a Chevy Bolt EUV and was able to get a substantial discount due to Matt's diligence in making sure all the criteria were met for the rebates. Matt was able to locate a vehicle for me that met my extensive list of requirements, and in the end, I drove home the perfect car. More

They did a good job on my car they did every thing I ask of them of them More

Tammy went above and beyond to help us when our vehicle had an unexpected service needed. She identified support for us and helped to coordinate alternative transportation. Thank you so much for helping had an unexpected service needed. She identified support for us and helped to coordinate alternative transportation. Thank you so much for helping to make stressful experience positive! Scranton is lucky to have you... More

I had a great experience with them they’re so professional and honest about their job. professional and honest about their job. More

Every time we go there something doesn’t get done ! One time tech didn’t tighten lug nuts and had us drive away , owners son threw lug nuts at my husband , didn’t put cover back on windshield wiper fl One time tech didn’t tighten lug nuts and had us drive away , owners son threw lug nuts at my husband , didn’t put cover back on windshield wiper fluid and ended up all over the engine and outside of the truck! Very disappointed! I go to Scranton of Vernon they are do such a fabulous job and no issues. But Norwich is HORRIBLE! More

Not happy with purchase a few months ago with way below offer and vehicle just ok. Have a hard time getting car play to work. Don’t like annoying horn when stopping vehicle. The way car made its back win offer and vehicle just ok. Have a hard time getting car play to work. Don’t like annoying horn when stopping vehicle. The way car made its back window vision limited. I will use bc I bought it but cheated on service plan I was promised for 2 years so I would not buy another vehicle from Chevrolet. Hate having to reconnect phone over and over bc my old Elantra didn’t require to reconnect each time I got in vehicle. That’s it for now! More

Always a great experience - there is something I need to bring up though. We had brought the vehicle in almost 3 months ago for a check engine light condition (benign), but the part was not available. Total bring up though. We had brought the vehicle in almost 3 months ago for a check engine light condition (benign), but the part was not available. Totally understand that, but still no contact regarding this part. A concern is that we may have an emissions inspection due soon, and it will not pass while it's in this condition. More

I like the people there so far. My girl Ailly very helpful and Tammy does a good job of explaining. I had to wait for parts on back order and was not happy this was the second time My girl Ailly very helpful and Tammy does a good job of explaining. I had to wait for parts on back order and was not happy this was the second time foe a repair. But I Do Understand This happens. I just moved from another dealership to Scranton. Because of the pickup and Drop off at Mohegan sun that’s what keeps me here. I don’t have to drop off on weekends and wait like old dealership. Also When I seen a text with video of what was wrong That Sealed the Deal. That was so Helpful I showed to others look at what they do. We Did Have one Problem My Car is Under warranty and could not authorize a payment online payment for part of bill. to releases car. I hope we work on that so I don’t have to come down on repairs under warranty. Keep Up The Good Work Peace DOC More

Very clean facility. Personnel were polite, professional and informative. Presented their service recommendations without high pressure sales pitch, just honest assessmen Personnel were polite, professional and informative. Presented their service recommendations without high pressure sales pitch, just honest assessment of the condition of the vehicle and services needed. More