Scranton Chevrolet of Norwich - Service Center

Fast and efficient very easy to work with. Great job to everyone involved.Answered my questions and kept me informed on a regular basis. Ty Michelle everyone involved.Answered my questions and kept me informed on a regular basis. Ty Michelle More

Excellent service I recommend 100% Mark Excellent service Thank you for your help I am very happy with my Chevrolet suburban also Tammy great person to Thank you Thank you for your help I am very happy with my Chevrolet suburban also Tammy great person to Thank you More

I brought my vehicle in for an oil change. There was no wait time. The woman who checked me in was polite and professional. I received a video and text updates. In and out 1 hour wait time. The woman who checked me in was polite and professional. I received a video and text updates. In and out 1 hour More

Detailing was so much better than I expected. I had two SUV's detailed over the past two weeks Now I have had my cars detailed almost every year for some time and I thought I was getting a good jo I had two SUV's detailed over the past two weeks Now I have had my cars detailed almost every year for some time and I thought I was getting a good job. Scranton detailed both of my cars to the point that they were better then when I picked them up new. Just a flawless job on both cars.. You gotta try this,it's great. More

Always a pleasure to do business with reputable dealer and has been our experience for the past 40 plus years when it was don Mallon chevy dealership, will continue with Scranton Chevy as well. and has been our experience for the past 40 plus years when it was don Mallon chevy dealership, will continue with Scranton Chevy as well. More

Had my truck in for an oil leak twice and STILL NOT FIXED! I brought it again and service manager didn't see to care. FIXED! I brought it again and service manager didn't see to care. More

The service department is ok. It's not terrible but ok. Sometimes they can't "recreate the problem" so they'll call you in to show them the problem. When a car is glitchy it's hard to recreate a problem wh Sometimes they can't "recreate the problem" so they'll call you in to show them the problem. When a car is glitchy it's hard to recreate a problem when it's electrical. I've had more electrical issues with my 2018 traverse than I did with my 2013 traverse. I've had issues with the android auto connecting and it's caused my whole screen to black out. Mind you, the screen controls EVERYTHING, the radio, the AC, the phone... now I'm having issues with "shift to park" and the car continues to think it's on when it's off. It's annoying because I can't lock the doors with the button outside the car handle and it keeps dinging inside and the radio won't shut off. Now that they had it for diagnostic again for the second time, and this time they couldn't recreate it, so I got it back and now it's not doing it (of course). The last time it did it they changed a part and gouged up my center console but once I mentioned it they're good about fixing their mistake. The service person we often deal with is very direct, to the point and not very warm or welcoming. She makes me feel like she's just there to do her job and nothing more, she's a bit offputting. The shuttle driver is probably my favorite person in service. He's very kind, courteous and friendly. I've seen him help customers with the coffee machine in the waiting room when he's seen them struggling with it. He really is kindhearted and genuine. More

They are great to work with. They are caring and consistant with taking care of my vehicle and always informing me of what takes place and how they are correcting it. consistant with taking care of my vehicle and always informing me of what takes place and how they are correcting it. More

Had oil change and four new tires ....no issues so far ...done in a timely manner at a fair price...picked up vehicle after service closed for the day through sales...all in all everything went well ...done in a timely manner at a fair price...picked up vehicle after service closed for the day through sales...all in all everything went well More

Service department is very good and labor priced great . Look forward to doing more business with your dealership. Great facilities and friendly employees with good knowledge for problem solving. Look forward to doing more business with your dealership. Great facilities and friendly employees with good knowledge for problem solving. More