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Scranton Chevrolet of Norwich - Service Center

Norwich, CT

4.3
1,210 Reviews

1,210 Reviews of Scranton Chevrolet of Norwich - Service Center

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October 30, 2020

This dealer has great people working for them. Tammy, in the service department, is a real pro and tells you the way it is. I bring my C7 Corvette to them for all service. I bring my new pickup in as well. More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

Scranton Chevrolet of Norwich responded

Thank you for you business, always nice to hear when things go well.

October 24, 2020

we got there early, we found the service department. We told them who we were and sent a guy out who started to sanitize the door, inside we did everything they were going to touch, all of them had amask o More

by papaattardo1947
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Baton
Nov 10, 2020 -

Scranton Chevrolet of Norwich responded

Thanks for taking the time to write , glad you found us and we will be happy to service any of your needs in the future. Tony Dandonoli Fixed Operations

October 24, 2020

I used the service department and found them sincerely wanting to be helpful. I left the car there and was given a ride home and later picked up. Had to have a part ordered, was told how much it would be More

by JERRILBP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Emilyta
Nov 10, 2020 -

Scranton Chevrolet of Norwich responded

Thank you for taking the time to write, its nice to know our efforts matter.

October 24, 2020

I’m so happy with my experience. Such a great and trust worthy place to take a car to get work done. The staff was very friendly and helpful. Price is a bit high but very worth it. More

by hannahcervantes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Peabody
Nov 10, 2020 -

Scranton Chevrolet of Norwich responded

Thank you for the kind words it is always nice to hear, and thank you for your business.

October 22, 2020

Second bringing my car to this dealer. Will not be back. Took three trips to the dealer to have problem resolved. I travel 50 min More

by JPASZCZUK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kamila Pelliccia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Mitchell
Nov 10, 2020 -

Scranton Chevrolet of Norwich responded

I would like to offer my apologies, after looking deeper into this it seems our vendor sent the wrong tires twice, we are very sorry for any lost time Tony Dandonoli Fixed Operations

October 14, 2020

Taken in right at 8:30 for service, people were very courteous and friendly, waited 1/2 hour and they were done!! Very, very pleased!! More

by LAVAGIRL46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

Scranton Chevrolet of Norwich responded

Thank you for the kind words, we strive to provide exceptional service.

October 10, 2020

9:40 appointment waited till 11:15 test drive did another test drive with 2 guys in truck. Waiting till 1:30 no idea what's going on. Finally asked since nobody came out to me Nobody had any idea s More

by Fred89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tammy Davis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ellie at service desk was 5 star, Geoff Thielbar, Tony Dandonoli
October 09, 2020

Kamila was very pleasant to work with and made the trade in and purchase process easy. I did not have to worry about haggling over pricing either. More

by DARCYBIATHROW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamila Pelliccia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Mitchell
Nov 09, 2020 -

Scranton Chevrolet of Norwich responded

Thank you for the kind words for Kamila and the dealership. We are happy when you are happy and we appreciate your business. Thanks again! Dominick Salemi General Sales Manager

October 03, 2020

I was there to co-sign for someone else and the finance department saw that they could offer me a great deal and they did! Great service, fast and friendly. More

by DLB326
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Dickson, James Mitchell
Nov 09, 2020 -

Scranton Chevrolet of Norwich responded

Thank you DLB! We are glad we could help and even happier you let everyone know about your great experience. Thank you again! Dominick Salemi General Sales Manager

October 01, 2020

Service department is absolutely horrible the truck has been in three times for the same problem got in the truck this morning blower motor does not work again More

by Candrinsulation
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tammy Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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