Scranton Chevrolet of Norwich - Service Center

Screwed up brakes I realize that my 2002 pickup has issues in regards to rust. Had the brakes completely redone (I thought) Cost was 4800. Drive about 50 miles and had I realize that my 2002 pickup has issues in regards to rust. Had the brakes completely redone (I thought) Cost was 4800. Drive about 50 miles and had a complete brake failure. Barely made it back to the dealer and was told they didn't replace the lines just everything else. Wasnt pleased Lines were completely compromised. Was told they had to order the parts and had to wait and it was a six hour job. Parts came in wasn't done that day was told the tech was coming in on Saturday to finish that didn't happen either. Finally got the truck on Tuesday. Was charged for parts only. When I did go that night to pick it up from sales Dept Vehicle was not secured. Overall not a great experience but will be back. More

Very good Went to Scranton for car’s first oil change on new car. Oil change and tire rotation at no charge. Please how can I complain. Went to Scranton for car’s first oil change on new car. Oil change and tire rotation at no charge. Please how can I complain. More

Oil change, tire rotation and wash Scranton always does an exceptional job. Faith was very attentive and Gene did an excellent job of cleaning up my truck. They are employees that reall Scranton always does an exceptional job. Faith was very attentive and Gene did an excellent job of cleaning up my truck. They are employees that really are a differentiator in service! More

great experience.from start to finish From the initial scheduling of my service appointment for a warrantied air conditioning repair until I drove away with "cold air blowing" my experie From the initial scheduling of my service appointment for a warrantied air conditioning repair until I drove away with "cold air blowing" my experience was all positive. The service advisor was courteous and took the time to accurately describe the problem on the repair order. When I left my car to be repaired, the service advisor arraigned for complimentary shuttle service. My repair was completed as scheduled and the repair was explained to me. I STRONGLY RECOMMEND Scranton Chevrolet of Norwich!!! Great facility and professional staff. More

Oil change without complications Was able to get in on a random try same day , let's get it done, wanted to be serviced there vs. A quick drive thru. She said 2 ...and that was at Was able to get in on a random try same day , let's get it done, wanted to be serviced there vs. A quick drive thru. She said 2 ...and that was at 10 a.m. 245 i'm driving away feeling, that my truck does run smoother . The tv doesn't turn on with the remote. If there is to be *something* More

Amazing staff and customer service! Great experience every time! Knowledge staff. Always eager to please. They make you feel like family. I recommend them to everyone. Thank you for g Great experience every time! Knowledge staff. Always eager to please. They make you feel like family. I recommend them to everyone. Thank you for giving great service! More

First oil service for car great experience got time n day of Pleasant on phone n very accommodating', and called to let me know when the vehicle was ready for pick up. Drop off was very easy also. Pleasant on phone n very accommodating', and called to let me know when the vehicle was ready for pick up. Drop off was very easy also. More

Quality service, timely completion of work, capable staff I'm very satisfied with the wonderful service we received. The service video that you emailed me was also awesome! I have a lot of trust in this ser I'm very satisfied with the wonderful service we received. The service video that you emailed me was also awesome! I have a lot of trust in this service department. Thank you. More

Friendly Enjoyed video assessment of the condition of my car. Like the late drive in once a week. Hope they fixed the accelerator problem. If not will sell. Enjoyed video assessment of the condition of my car. Like the late drive in once a week. Hope they fixed the accelerator problem. If not will sell. More