Scranton Chevrolet of Norwich - Service Center

Oil change I stopped by to see if I could schedule an oil change appointment and was told because of the snow storm there were a lot of call outs, meeting people I stopped by to see if I could schedule an oil change appointment and was told because of the snow storm there were a lot of call outs, meeting people called in to cancel this service appointments. Young lady at the service counter said that they could squeeze me in right then and there what would take a little longer than normal. She said about 15 minutes. It took 2 hours to change the oil and rotate the tires on my car a little longer than I had expected but the job was done. I appreciated them getting me in and getting the job done right then and there. More

Trusted maintenance First time quality. Its because chevrolet dealer technicians have the experience to identify and evaluate my chevy. I trust my vehicle knowing a chevr First time quality. Its because chevrolet dealer technicians have the experience to identify and evaluate my chevy. I trust my vehicle knowing a chevrolet dealer only does any maintenance involved. More

Very enjoyable & stress-free experience. Ms. Sarah Lizotte in the service department was by far the best customer experience I've ever had in my lifetime. She was super friendly & courteous.. Ms. Sarah Lizotte in the service department was by far the best customer experience I've ever had in my lifetime. She was super friendly & courteous.. and VERY knowledgeable about her trade. She seems to enjoy her job very much, and it shows. I never felt uncomfortable; or a burden to her. She thoroughly, patiently & vividly explained everything & explained my options & professional recommendations for my Saturn Outlook XR. I have zero complaints.. and I will return again for service and/or car sales (and recommend your establishment to others). It was an over all great experience. She went above & beyond of what I expected. I'm very pleased and satisfied with everything. Sarah deserves a raise/promotion & every benefit your company has to offer. She deserves it. She a upper echelon employee. Not many like her around. She's a breath of fresh air. 👌 More

Like always 5 star service I had to bring in my 2016 Camaro for a TSB service issue and Tammy the Service managers kept me informed via multiple phone calls on when they were go I had to bring in my 2016 Camaro for a TSB service issue and Tammy the Service managers kept me informed via multiple phone calls on when they were going to receive the specialized tool and fluid needed. When the work was completed I was meet by her assistant and she took care of me making sure all of my concerns and questions were promptly answere. Thank you. That work was completed and the issue I had is urgently gone. Great job everyone. More

Excellent Service Had an emergency brakes situation while over 200 miles from home. Scranton Chevrolet immediately addressed my problem and transported me to and from a Had an emergency brakes situation while over 200 miles from home. Scranton Chevrolet immediately addressed my problem and transported me to and from a meeting I was in the area to attend. Service Manager Mark was extremely helpful. More

Oil change The service person was a Very explainable about what she was doing when she hooked up a scanner to test me vehicle opponents and explained to me wer The service person was a Very explainable about what she was doing when she hooked up a scanner to test me vehicle opponents and explained to me were the coffee machine was located and were I could sit and wait More

Great servicel. Service department was pretty thorough and quick. Tammy was informative of what needed to be done and was able to get me a loaner while my car was bei Service department was pretty thorough and quick. Tammy was informative of what needed to be done and was able to get me a loaner while my car was being serviced. More

Oil change Friendly and efficient. Nice facility. I was brought into the service area immediately and was shown to a clean waiting area, where I enjoyed a tasty Friendly and efficient. Nice facility. I was brought into the service area immediately and was shown to a clean waiting area, where I enjoyed a tasty cup of coffee while I waited. More

Helped with headlights I was down from out of state when I lost a headlight, they took me in and fixed it quickly along with another light I did not know was out. The entire I was down from out of state when I lost a headlight, they took me in and fixed it quickly along with another light I did not know was out. The entire staff were all so polite and nice to me and I was never there before. They were very welcoming and did the job quickly....thank you. More

Subpar I came in after I got a check engine light come on and Onstar told me to bring it in, and when i brought it up to them they told me sense it wasn’t on I came in after I got a check engine light come on and Onstar told me to bring it in, and when i brought it up to them they told me sense it wasn’t on right now their was nothing they could do about it. And I asked for an oil change which I thought included a full maintenance and I didn’t get that either. And I’m use to getting a video with my service and I didn’t get that either. More