Scranton Chevrolet of Norwich - Service Center

Friendly and knowledgeable staff I have always used Scranton Chevrolet in Norwich for my vehicle repairs, excellent quality of work at a fair price. Staff are friendly and knowledgea I have always used Scranton Chevrolet in Norwich for my vehicle repairs, excellent quality of work at a fair price. Staff are friendly and knowledgeable, I highly recommend and will continue to have my repairs done here More

Great service Very courteous and professional service. Tammy explained everything very clearly and made suggestions and offered pricing for upcoming service needs. Very courteous and professional service. Tammy explained everything very clearly and made suggestions and offered pricing for upcoming service needs. Will definitely be returning to complete recommended services. More

Wait to long with appointment For a 1pm appointment and my vehicle didn't get in till 230 is unacceptable. And this was for a simple oil change. If I go to another dealer for ser For a 1pm appointment and my vehicle didn't get in till 230 is unacceptable. And this was for a simple oil change. If I go to another dealer for service, where do you think I will buy my next vehicle? This is the second bad experience with the service department in a row More

Friendly and Quite fast! I used my Chevy app through my brand new 2018 car the dealership sold me; Rico picked up with a VERY friendly manner and was able to schedule an appro I used my Chevy app through my brand new 2018 car the dealership sold me; Rico picked up with a VERY friendly manner and was able to schedule an appropriate time that worked best for me. Though it was scheduled at 3, and I actually happened to be 5 minutes late to my appointment, they were able to take my car for me. I was given a call VERY quickly, I didn’t even have time to settle into my slippers at home. My car was done! When I got to the dealership, they had parked my car front and center for me. Whoever did the oil change, thank you so very much for taking care of my car and resetting all the gauges and counters. YOU GUYS ROCK! More

Horrible experience with getting oil changed Went in to get my oil changed and my tires rotated. When it was ready I noticed a little oil on my steering wheel. I hadn’t noticed until I got home Went in to get my oil changed and my tires rotated. When it was ready I noticed a little oil on my steering wheel. I hadn’t noticed until I got home I had oil all over my door panel both inside and out. On hood outside both sides. I then noticed both my upper ball joints were not even greased. Dirt all over bot Zirk fittings I then called back to dealership and spoke with service advisor. She had me bring it back in immediately. I did then met with service manager. They sent truck to get detailed. Had to come back a few hours later to pickup truck after having them give me a loaner. Overall was a bad experience which wasted a good amount of my day. At this point I’m not trusting that the technician is really doing the job that needs to be done. Both service advisor and service manager were great to deal with and seemed to handle situation professionally. More

Repair of miss-firing engine It took a while to get to my car (busy I was told), but when they did get to it they did an excellent job! It took a while to get to my car (busy I was told), but when they did get to it they did an excellent job! More

Recent experience w/ SM service Initial contact making appt. was good. Upon arrival, greeted by friendly staff. Waiting time was longer than I expected, but was okay because of e Initial contact making appt. was good. Upon arrival, greeted by friendly staff. Waiting time was longer than I expected, but was okay because of extra work I requested. At end, was disappointed because work wasn’t completed because of short staff and too big a workload. And didn’t get my normal video from service tech. More

Review of Scranton/Dan Mallon Chevrolet Scranton and even when it was Don Mallon Chevrolet has always been courteous, fair and provided me with excellent service. I believe they have never Scranton and even when it was Don Mallon Chevrolet has always been courteous, fair and provided me with excellent service. I believe they have never overserved me or underserved me and always met my needs. Even when I may have been somewhat disappointed with miscommunication they have always stepped up to the occasion and provided me with extra incentive. I would definitely recommend this dealership for sales and service! More

Great customer service!!! Attentive, knowledgeable and helpf They take care of their customers and when problems arise they work tirelessly to fix the issues! They are great about loaning vehicles while mine is They take care of their customers and when problems arise they work tirelessly to fix the issues! They are great about loaning vehicles while mine is being serviced too. More

Oil change First and most important to me was the service writer. She was knowledgeable, friendly, thorough, and didn’t try to sell me extra stuff. Work was do First and most important to me was the service writer. She was knowledgeable, friendly, thorough, and didn’t try to sell me extra stuff. Work was done in the expected amount of time. That’s all I ask. More