Scranton Chevrolet of Norwich - Service Center

First time service I was really upset when I came back to my car after picking it up from the red carpet service (Mohegan employee) and my radio station was changed to a I was really upset when I came back to my car after picking it up from the red carpet service (Mohegan employee) and my radio station was changed to a Spanish channel and it was like a preset change so someone had to go out of their way to change it. I also never received a sticker to let me know when my next oil change was. I called and they just apologized but I was really frustrated because I go to Walmart service center and get my car vacuumed and everything and when I came to you, my radios were all changed around and I didn’t get a sticker for the next visit. More

Oil Change and wheel balance appointment Second visit in a row I make an appointment and when I show up I’m told I don’t have an appointment and that I was scheduled to just drop off my car a Second visit in a row I make an appointment and when I show up I’m told I don’t have an appointment and that I was scheduled to just drop off my car and pick it up later in the day. When I dropped off my car, the lady told me it will take about an hour to an hour and a half for service, it took two hours. No apologies, no discounts nothing. Although I enjoy the services I receive and the convenience of your location, this can’t continue to happen. More

Excellent service, and personnel. Had to bring in my used vehicle for warranty work, multiple times for multiple issues and was totally satisfied with the attentiveness and hard work w Had to bring in my used vehicle for warranty work, multiple times for multiple issues and was totally satisfied with the attentiveness and hard work we recieved from the entire service department. Our service representative Sarah went out of her way to deal with the warranty company and was able to handle the situations effectively and in a timely manner. I would recommend this facility at any time. Thank you for all the hard work. More

Explanation They didn’t explain the results of their inspection. Luckily I read the paperwork. Apparently I have stuck calipers... would have been nice to hear it They didn’t explain the results of their inspection. Luckily I read the paperwork. Apparently I have stuck calipers... would have been nice to hear it from them instead of reading about it since they did the last brake inspection and everything was “ fine” when it was under warranty but still I had noise and pulsation... First appointment was ok I was there for a few hours when they told me I would have to reschedule for another day. It took over a week to get ahold of someone to reschedule. This repair took about an hour and change so that wasn’t bad. Overall poor communication and they don’t seem to eithe care about what they are doing or know what they are doing. We will see if the check engine light comes back on. More

Oil change Great sevice knowledgeable sales staff Dedicated sales team nice inventory great shuttle and loaners been coming here for several years bought severa Great sevice knowledgeable sales staff Dedicated sales team nice inventory great shuttle and loaners been coming here for several years bought several trucks here for my business More

Great Service I took my 2007 Monte Carlo in to get the tire pressure monitor fixed. It was easy to make the appointment online, and the people are friendly and effi I took my 2007 Monte Carlo in to get the tire pressure monitor fixed. It was easy to make the appointment online, and the people are friendly and efficient. They have comfortable waiting areas with a lot of amenities. And there's lots of beautiful cars to look at while you wait! More

it's OK. I know it's early in the morning, but I think your staff could smile a little, makes it seem like you are happy to see customers come to your location I know it's early in the morning, but I think your staff could smile a little, makes it seem like you are happy to see customers come to your location for service. Since the car has info on oil level, which I use to decide when to get an oil change, I checked it when I got home and it read only 18%. I used the manual instruction on how to reset to 100%, hoping that this was forgotten by your staff and not accurate-which would have meant that no oil was added during this service. More

Spectacular Worked w/ Tammy and one of her counterparts on the back end of things. Both were fabulous and extremely accommodating! Highly recommend the service de Worked w/ Tammy and one of her counterparts on the back end of things. Both were fabulous and extremely accommodating! Highly recommend the service department at this dealership! I’ve always left fully satisfied! More

Warranty issue Tammy was outstanding. She helped me with a warranty issue That another dealership created. She was professional, competent, and compassionate. Tammy Tammy was outstanding. She helped me with a warranty issue That another dealership created. She was professional, competent, and compassionate. Tammy was able to negotiate through a difficult process and take care of me in a way that should have been delt with by another dealership. Thank you. More

Quick And Easy Oil Change Tammy is the type of employee that a company needs to create return customers. Smiling, happy, and truly cares about the customers she handles. Tammy Tammy is the type of employee that a company needs to create return customers. Smiling, happy, and truly cares about the customers she handles. Tammy is very approachable and personable. More