Scranton Chevrolet of Norwich - Service Center

Great Service I took my 2007 Monte Carlo in to get the tire pressure monitor fixed. It was easy to make the appointment online, and the people are friendly and effi I took my 2007 Monte Carlo in to get the tire pressure monitor fixed. It was easy to make the appointment online, and the people are friendly and efficient. They have comfortable waiting areas with a lot of amenities. And there's lots of beautiful cars to look at while you wait! More

it's OK. I know it's early in the morning, but I think your staff could smile a little, makes it seem like you are happy to see customers come to your location I know it's early in the morning, but I think your staff could smile a little, makes it seem like you are happy to see customers come to your location for service. Since the car has info on oil level, which I use to decide when to get an oil change, I checked it when I got home and it read only 18%. I used the manual instruction on how to reset to 100%, hoping that this was forgotten by your staff and not accurate-which would have meant that no oil was added during this service. More

Warranty issue Tammy was outstanding. She helped me with a warranty issue That another dealership created. She was professional, competent, and compassionate. Tammy Tammy was outstanding. She helped me with a warranty issue That another dealership created. She was professional, competent, and compassionate. Tammy was able to negotiate through a difficult process and take care of me in a way that should have been delt with by another dealership. Thank you. More

Spectacular Worked w/ Tammy and one of her counterparts on the back end of things. Both were fabulous and extremely accommodating! Highly recommend the service de Worked w/ Tammy and one of her counterparts on the back end of things. Both were fabulous and extremely accommodating! Highly recommend the service department at this dealership! I’ve always left fully satisfied! More

Quick And Easy Oil Change Tammy is the type of employee that a company needs to create return customers. Smiling, happy, and truly cares about the customers she handles. Tammy Tammy is the type of employee that a company needs to create return customers. Smiling, happy, and truly cares about the customers she handles. Tammy is very approachable and personable. More

Oil change I stopped by to see if I could schedule an oil change appointment and was told because of the snow storm there were a lot of call outs, meeting people I stopped by to see if I could schedule an oil change appointment and was told because of the snow storm there were a lot of call outs, meeting people called in to cancel this service appointments. Young lady at the service counter said that they could squeeze me in right then and there what would take a little longer than normal. She said about 15 minutes. It took 2 hours to change the oil and rotate the tires on my car a little longer than I had expected but the job was done. I appreciated them getting me in and getting the job done right then and there. More

Trusted maintenance First time quality. Its because chevrolet dealer technicians have the experience to identify and evaluate my chevy. I trust my vehicle knowing a chevr First time quality. Its because chevrolet dealer technicians have the experience to identify and evaluate my chevy. I trust my vehicle knowing a chevrolet dealer only does any maintenance involved. More

Excellent Service Had an emergency brakes situation while over 200 miles from home. Scranton Chevrolet immediately addressed my problem and transported me to and from a Had an emergency brakes situation while over 200 miles from home. Scranton Chevrolet immediately addressed my problem and transported me to and from a meeting I was in the area to attend. Service Manager Mark was extremely helpful. More

Like always 5 star service I had to bring in my 2016 Camaro for a TSB service issue and Tammy the Service managers kept me informed via multiple phone calls on when they were go I had to bring in my 2016 Camaro for a TSB service issue and Tammy the Service managers kept me informed via multiple phone calls on when they were going to receive the specialized tool and fluid needed. When the work was completed I was meet by her assistant and she took care of me making sure all of my concerns and questions were promptly answere. Thank you. That work was completed and the issue I had is urgently gone. Great job everyone. More

Very enjoyable & stress-free experience. Ms. Sarah Lizotte in the service department was by far the best customer experience I've ever had in my lifetime. She was super friendly & courteous.. Ms. Sarah Lizotte in the service department was by far the best customer experience I've ever had in my lifetime. She was super friendly & courteous.. and VERY knowledgeable about her trade. She seems to enjoy her job very much, and it shows. I never felt uncomfortable; or a burden to her. She thoroughly, patiently & vividly explained everything & explained my options & professional recommendations for my Saturn Outlook XR. I have zero complaints.. and I will return again for service and/or car sales (and recommend your establishment to others). It was an over all great experience. She went above & beyond of what I expected. I'm very pleased and satisfied with everything. Sarah deserves a raise/promotion & every benefit your company has to offer. She deserves it. She a upper echelon employee. Not many like her around. She's a breath of fresh air. 👌 More