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Scranton Chevrolet of Norwich - Service Center

Norwich, CT

4.3
1,210 Reviews

1,210 Reviews of Scranton Chevrolet of Norwich - Service Center

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September 08, 2019

Tire balance All went well, ex ept the confusion of an recall notice i got from them, but they had no info what it was about. Very strange. More

by shug06382
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Hogberg
Sep 09, 2019 -

Scranton Chevrolet of Norwich responded

I'm glad your visit went well with us. We've been discussing the notice you received from GM, and you're right it was strange. While it doesn't apply to you're vehicle by the Vehicle ID number, I'm glad you brought it to our attention so we could verify your particular vehicle does not have an open recall on it. Thanks for the review and hope to see you again!

September 07, 2019

Tire Replacement The service is exceptional . The service personnel are very friendly and knowledgeable and Kamila in sales is one of our favorite people 🙏. I would r More

by jeffrey.sargent100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamila Pelliccia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Hogberg
Sep 09, 2019 -

Scranton Chevrolet of Norwich responded

Thank you very much for reviewing our team, both service and sales. Our entire dealership keeps working to meet the customers' needs in a friendly and courteous manner. So happy you came in and had a great experience. Look forward to seeing you again!

September 07, 2019

Went in with a problem came out happy Very professional Fast service All employees greeted you as soon as you walked through door with smile on face Very clean environment for it to More

by Damien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Hogberg
Sep 09, 2019 -

Scranton Chevrolet of Norwich responded

Damien, thanks so much for taking the time to leave a review. We hate it when our customers are having problems with their vehicles. But we love it when we can help solve the issue. We're very happy to have Amy here and glad she was able to help you with a smile on her face!

September 05, 2019

Service I enjoy coming to Scranton all the employees are very friendly they don’t make you wait they help you with your needs I would definitely come back aga More

by PALMTIM8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Kievits, David Courville
Sep 05, 2019 -

Scranton Chevrolet of Norwich responded

So happy to hear you'll be back! We are constantly trying to improve our customers' experience with us. Thank you for the kind words and we'll see you next time!

September 01, 2019

Efficient, courteous, Amy was helpful, informative, and attentive I'm sensitive of my ride and performance of my vehicle. I noticed today it's driving different. Tire pres More

by JODIMARTIN19600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The tech, let air pressure release from driver side. The balance is off. He was really young tech. , Amy Hogberg
Sep 04, 2019 -

Scranton Chevrolet of Norwich responded

Thank you for your feedback. Please if you have any concern about your tire pressure, just stop in if you're in the area. Amy will be glad to help again.

August 30, 2019

Routine maintenance The dealership got me in. Quick and had it ready when said and they even had it cashed out and ready to leave quickly thanks More

by Maple shade 69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamila Pelliccia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Dunning, Joseph Baton, Amy Hogberg
Aug 31, 2019 -

Scranton Chevrolet of Norwich responded

Once again we were glad to see you come in. We are always happy to take care of your vehicles. Thank you for taking the time to review our team, service and sales. They really put in the effort. See you next time and thanks again!

August 29, 2019

Knowledgeable staff The service team is great! Besides being pleasant, they are accommodating. Always try to get you in and out as quickly as possible. Wouldn't take my c More

by amartin18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Halloran
Aug 30, 2019 -

Scranton Chevrolet of Norwich responded

That's great to hear! Mark and Tammy are always trying to best meet the customers' needs, and were continuing to improve our efficiency to benefit the customer. Thank you so much for taking the time for your review. We look forward to seeing you again!

August 29, 2019

Friendly and on time Always greeted by friendly face. The work is always done correctly and it is completed on schedule. The cost is competitive but this time I was having More

by DOBDERRY124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2019 -

Scranton Chevrolet of Norwich responded

Thanks for coming in! We're happy to care for your vehicle and even better when we can tell you Chevrolet is buying! Tammy works hard for all her customers. We're lucky to have her with us. Looking forward to seeing you again!

August 28, 2019

Buick'09: Great service Tammy, Eugene, Alexis & Amy gave us great service for our Buick '09 Enclave!!! Thank You All so much! Great service and will come again. James Clark More

by Thailisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Soto, Eugene Peabody, Amy Hogberg
Aug 28, 2019 -

Scranton Chevrolet of Norwich responded

Thanks James! Our service crew is working hard to meet our customer's needs as a team and it sounds like they did. Thank you for taking the time to comment and mention everyone involved with your service. We look forward to you coming in again!

August 28, 2019

absolutely great Very helpful person Tammy was nice to work with even though corporate took over three weeks to deliver her the part she needed to fix our car. They d More

by JRUSSO5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2019 -

Scranton Chevrolet of Norwich responded

Thank you so much for your review! The GM parts issue affected so many but I'm glad Tammy was able to take care of you through it all. She tries so hard for her customers. Once again, very happy you came in and thank you for your feedback!

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