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Scranton Cadillac of Vernon - Service Center

Vernon, CT

4.5
85 Reviews

85 Reviews of Scranton Cadillac of Vernon - Service Center

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August 11, 2023

My car had to stay overnight and I was pleased Frank made shuttle arangements simplifying my schedule More

by showbizkid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
August 01, 2023

The service was okay but the next time I'm in for service I hope they do the complete service check off other then saying they did on my receipt More

by johnjgrantskip@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
July 30, 2023

Very prompt. I was told the Wor would take 2 hours and it was done in an hour and fifteen minutes More

by Nbrooksmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Ashley Corey, Jeff Borovicka
July 30, 2023

Their service is virtually perfect. From the moment arrival until departure, it is courteous and efficient. More

by Nbrooksmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Mike Conlon, Ashley Corey, Jeff Borovicka
July 30, 2023

Brought vehicle in for service and was done while I waited. Service was friendly and there were no issues More

by john410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Ashley Corey, Robert Zeidenberg
July 29, 2023

Drop off and pick up made with ease. Good communication to stay in the loop about what is going on with the vehicle. Thank you. More

by Aprilmarie1207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Ashley Corey, Billy
July 25, 2023

Emergency services to my car & work on my sons car while on loan to me. Very happy with both jobs, especially timing. Very thankful. Yes, I would recommend them. nb. More

by ALAN37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
July 24, 2023

Very very professional employees are curteous and friendly when the automobile is returned it’s clean I am very happy with there service More

by C R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
July 22, 2023

Excellent customer service, the staff are very professional, I would recommend to all of my family and friends ! More

by kblue3663
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Steve Mazza, Steve Olsen, Fred Nassiff, Mike Conlon, Joey Bush, Ashley Corey, Robert Zeidenberg, Jeff Borovicka, Frank Kern
July 21, 2023

My wife was there on 7-19 at 720 for a 7:30 am. appointment. To change her oil and tire rotation, it wasn't until 9:35 she noticed three customers that were there with her had come and gone thats More

by alsamuels08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 24, 2023 -

Scranton Cadillac of Vernon responded

We are extremely sorry that our mix up caused your wife to have to spend such an extended amount of time at the dealership. While I can't say exactly how the breakdown in communication happened, we clearly dropped the ball, and we hope you both will accept our sincere apology. We appreciate you taking the time to leave your honest feedback so that we can dig into how this happened and make sure it doesn't happen again. So thank you again and have a great night.

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