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Scranton Cadillac of Vernon - Service Center

Vernon, CT

4.5
85 Reviews
Call Service Center (860) 872-9145

85 Reviews of Scranton Cadillac of Vernon - Service Center

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September 10, 2023

I was given a quote to have my car repaired and then after the “our final bill came back $300 more because of “extra parts. I’ve noticed the service over the past five years has gone downhill. The “pers More

by tennisdoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beverly Rhoads, Frank Kern
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Sep 11, 2023 -

Scranton Cadillac of Vernon responded

We are very sorry that the final price for your service visit ended up being higher than what you were originally quoted. If you would like our service manager to go over the details and answer any questions you may still have, he would be happy to do so. Simply reply back to this review response with your name and contact information and let us know the best time to reach out. If you would rather not post your info online, you can respond privately and we will see your message even though it is not posted publicly. Again, we apologize for the frustration you experienced and would very much appreciate the chance to talk things through and make sure you understand why the price was not what you originally expected. Thanks for the feedback and have a great day!

September 09, 2023

Thank you, Jeff, for your professional service. I appreciate the way I was treated. Will be back. More

by JAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Bush, Jeff Borovicka
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September 09, 2023

Joey is one of the only reasons I would come back Scranton. He took a bad situation and COMPLETELY FLIPPED IT AND MADE IT RIGHT! Thank you very much Joey for your professionalism! More

by JAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Bush, Jeff Borovicka
Report | Print
September 04, 2023

Went in to have 2 different noise sources diagnosed coming from driver’s side tire area. Customer service was great. Shuttle service was good. Diagnostics were a bit lacking due to problems not bei More

by plachelier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
Report | Print
September 04, 2023

On phone - rotate AND balance tires - Get there - only rotated Tire pressure reading- tires different air pressure Thought needed new new windshield wiper blades - got - not the blades - problem with More

by adrienneandrews
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Beverly Rhoads
Report | Print
Sep 05, 2023 -

Scranton Cadillac of Vernon responded

Good Morning, We appreciate you for taking the time to leave your feedback. I believe you have already been contacted by our service manager to work out any concerns you still have, but if there is anything else you need, please let us know. Thanks again, and have a wonderful day!

August 29, 2023

Very helpful staff and a pleasure to work with. Check car over and replaced the battery. More

by crufrano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
Report | Print
August 18, 2023

Great service by Frank Kern and Scranton Motors technicians. Definitely will bring CT4 back for service when needed. More

by Sepulvedadom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
Report | Print
August 18, 2023

Quick, reliable service that doesn’t break the bank! Very knowledge employees. Will come back! Thank you! More

by TINA.STODDARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
Report | Print
August 17, 2023

I have dealt with Scranton in the past, and they have been very good but you’re rate to diagnose a problem is absolutely ridiculous and the cost for oil change is utterly ridiculous More

by Peter A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Aug 22, 2023 -

Scranton Cadillac of Vernon responded

Peter, We're sorry to hear that you have found our prices to be unreasonable. We frequently compare our prices against others in the area to see how our prices stack up for similar services. We've found that many of the price discrepancies are due to the fact that we are using genuine factory parts, which in some cases, can be significantly more expensive than aftermarket ones. But we're always interested to see what our customers are seeing out there as well, so feel free to call us anytime - we'd love to hear your thoughts. Thanks for taking a few minutes to leave your feedback, Peter- have a great rest of your day!

August 14, 2023

I think that you are is a great people that work. There are sales people, good management is excellent, and the mechanics are great. More

by mobeany70
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Joe Malenfant, Fred Nassiff, James Carlin, Ashley Corey
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