Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Scranton Cadillac of Vernon - Service Center

Vernon, CT

4.5
85 Reviews
Call Service Center (860) 872-9145

85 Reviews of Scranton Cadillac of Vernon - Service Center

Sort by
November 02, 2023

Melissa in Service was great. All was taken care of in a timely matter.Good Job. More

by CARRSTT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
October 27, 2023

They didn’t fix the right issue, guessing what is wrong. Engine light back on. More

by ionelausa77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Nov 01, 2023 -

Scranton Cadillac of Vernon responded

Good Afternoon, Just wanted to send a quick follow up to your review. When I brought your feedback to management, I was told the service manager was already reaching out to you to discuss further. If for some reason you have not been contacted or have not been able to connect over the phone, please reply back and I will help make sure you two are able to connect. Thanks, and have a great day!

October 16, 2023

I know your people do good work, but $159 per hour for labor is OUTRAGEOUS! More

by cinemogul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Kern
Report | Print
Oct 17, 2023 -

Scranton Cadillac of Vernon responded

Thank you for taking a few minutes to leave your feedback. We're glad to hear that you are happy with the quality of our work. As far as our pricing, if you have any recent examples of what other shops in the area are charging, we'd be very interested to hear what you found. It is always helpful for us to see how our prices stack up against other shops. We regularly do our own comparisons, but are always curious to know what others are seeing out there. Thanks again for the feedback and have a great day!

October 15, 2023

It's always a pleasure dealing with your service people. Even my little Yorkie enjoys being there! More

by MARIENORM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Mike Conlon, Ashley Corey, Robert Zeidenberg, Jeff Borovicka, Frank Kern
Report | Print
October 09, 2023

Jeff and the entire staff went way above and beyond even providing a ride and some extra services. More

by ANNE.DANAHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
Report | Print
October 07, 2023

Amazing experience from Sales to Service Will only buy my cars from Scranton from now on More

by bandmbernardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Robert Zeidenberg, Jeff Borovicka, Gerson Alfaro, Dave in Sales and Todd General Manager
Report | Print
September 21, 2023

BEWARE OF FRAUDULENT ACTIVITY. AVOID the service department! Billed us and our warranty company over $7K for work they assured us was completed but repairs were NEVER actually perf More

by Rsold8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Nassiff, Mike Conlon
Report | Print
Sep 25, 2023 -

Scranton Cadillac of Vernon responded

We are sorry that you feel we didn't do our best to resolve your situation, but your concerns were escalated to our service director and general manager who personally presented you with three different, viable resolutions to your situation and it was your choice to take your vehicle elsewhere. It is certainly your prerogative to take your vehicle anywhere you choose, but we did act in good faith and tried to avoid you needing to go somewhere else. That being said, we are very happy to hear that you ultimately got the help you needed and that your vehicle is up and running well again.

September 21, 2023

I was pleased with the ease in scheduling, the quick service and professional and courageous atmosphere. More

by Winsteadr9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Corey
Report | Print
September 16, 2023

Very professional the wait is not long for what they had to do and they even wasted my car they did a fantastic job thank you all at Scranton motors in Vernon More

by pbayer53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Mangene, Robert Zeidenberg
Report | Print
September 15, 2023

Very helpful. Definitely worth the time and wait. Truck is back on track and ready to go. More

by teddydaniels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Mike Conlon, Ashley Corey, Robert Zeidenberg, Jeff Borovicka, Frank Kern
Report | Print
1
...
4
5
6
...
9