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Scranton Cadillac of Vernon - Service Center

Vernon, CT

4.5
85 Reviews

85 Reviews of Scranton Cadillac of Vernon - Service Center

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December 06, 2023

It was a recall visit. Parts had to be ordered. They put air in the tires and eased the car. Excellent More

by SPCOM29
Recommend Dealer
Yes
December 04, 2023

I have 3 work trucks serviced by Scranton. Jeff is awesome and always does whatever he can to assist me. He is always incredibly responsive to my inquires and for making appointments. More

by STEVEN.ZONGHETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
December 04, 2023

Everyone was very helpful. My service was explained to me and the price was good. The crew was very polite as well More

by Greg
Recommend Dealer
Yes
December 03, 2023

Will never do business there again. I know customers are leaving and after my screwing in the Escalade I will be sure to tell every one I know to Stay Away from Scranton terrible just More

by SKASHETA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Borovicka
Dec 06, 2023 -

Scranton Cadillac of Vernon responded

We're very concerned and would like to speak to you regarding your feedback. Unfortunately, we are unable to look you up in our records based on your screen name. Please reply to this review with your full name and how best to contact you. Thank you for your time and have a great evening.

November 28, 2023

Frank Kern is an excellent service representative, understood the brake issue and the problem was fixed in a timely manner. Unfortunately, beyond Frank’s control, the repair was not warranted by Cadil More

by Sepulvedadom
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
November 24, 2023

Excellent service as always. Jeff took great care of me. He was able to fit me in and take care of a battery issue as well as other routine maintenance. Great team at Scranton Mo More

by ANDREWW.KIM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
November 18, 2023

Excellent service and timely. Alyssa was great and kept me informed on my vehicles progress and what they found. More

by TURBO38S10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Rustic
November 17, 2023

Always friendly and personalized service Jeff was not available but Frank took over with ease More

by MRENGLISHBULLDOG
Recommend Dealer
Yes
Employees Worked With
Frank Kern, Frank Kern
November 17, 2023

The service was outstanding and they answered all my questions. The staff members were all courteous and professional! I received my car back in excellent condition. Thank you! More

by ANNDON81
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Rustic
November 06, 2023

My car was fixed after the second time there, and waiting three weeks for it to be fully fixed. More

by garmata313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
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