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Scranton Cadillac of Vernon - Service Center
Vernon, CT
85 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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85 Reviews of Scranton Cadillac of Vernon - Service Center
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March 17, 2024
Jeff doesn't impress me as the most knowledgeable person regarding my 2024 Lyriq EV. They had trouble loading a software update when I purchased my new Lyriq and he called me to tell me that he could not pr regarding my 2024 Lyriq EV. They had trouble loading a software update when I purchased my new Lyriq and he called me to tell me that he could not promise me that I would be able to take delivery on the date promised after having the car for three day. Nor did he have a plan for a resolution. On top of that, after telling me that he would remove the trailer hitch from my XT5 that I traded in at no charge, he called me back a few days later telling me that it would cost me $280. dollars to remove. I don't play games and I was open and honest with him. Lastly, I had to bring the car into him to have it service twice in one week. He promised me that he would charge the car to 80% to compensate me for my troubles and for having to bring the car in. Again, he reneged on his promise after I waited 1.25 hours only to be told that his charger was not working. I know that they have multiple chargers and the car should have been charged. More
by j.a.mitchell
Verified CustomerEmployees Worked With
Joe Malenfant, Jeff Borovicka, Kayla Comarotti, Doug Freeman
March 03, 2024
My car had done its first repair. The roof cloth and opening mechanism broke. The part was ordered and it took few months for the part to arrive to the dealership. I received a phon The roof cloth and opening mechanism broke. The part was ordered and it took few months for the part to arrive to the dealership. I received a phone call as soon as it arrived and scheduled the service, which took few days and during that time I received a similar car to use while service was done on my car. All went smoothly. However, when I received my car back after the service, I noticed hand and foot prints of a mechanic who worked inside my car that has off white interior. I called Cadillac service and I was promised for the car to be cleaned. The next appointment was made and the Cadillac representative came to clean the car. Most of the dark spots were cleaned and the car was vacuumed. Thank you Jim and Jeff. More
by BASIAURBANEK
Employees Worked With
Jeff Borovicka
February 09, 2024
Without question Scranton Cadillac is my go-to place. Jeff is an outstanding service advisor does a great job every time I have an issue he deals with it in a professional manner and accurate as always. Jeff is an outstanding service advisor does a great job every time I have an issue he deals with it in a professional manner and accurate as always. It's always a pleasure to deal with Jeff More
by MICHAELORF
Employees Worked With
Jeff Borovicka, Jeff Borovicka
