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Scranton Cadillac of Vernon

Vernon, CT

4.5
101 Reviews
It's all in the family at Scranton Cadillac in Vernon, CT. Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch has been passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton Cadillac of Vernon is dedicated to providing superior service, honesty and integrity. For more than 70 years, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular Cadillac dealership, serving the greater Vernon and Hartford areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new Cadillac models as well as a wide range of high quality used car makes and models. It's also why we offer first-rate Cadillac service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon.
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777 Talcottville Rd

Vernon, CT

06066

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Showing 101 reviews

September 16, 2023

Very professional the wait is not long for what they had to do and they even wasted my car they did a fantastic job thank you all at Scranton motors in Vernon More

by pbayer53
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
James Mangene, Robert Zeidenberg
September 15, 2023

Very helpful. Definitely worth the time and wait. Truck is back on track and ready to go. More

by teddydaniels
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Mike Conlon, Ashley Corey, Robert Zeidenberg, Jeff Borovicka, Frank Kern
September 10, 2023

I was given a quote to have my car repaired and then after the “our final bill came back $300 more because of “extra parts. I’ve noticed the service over the past five years has gone downhill. The “pers More

by tennisdoc
Service Price Transparency
Workmanship
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Recommend Dealer
No
Employees Worked With
Beverly Rhoads, Frank Kern
Sep 11, 2023 -

Scranton Cadillac of Vernon responded

We are very sorry that the final price for your service visit ended up being higher than what you were originally quoted. If you would like our service manager to go over the details and answer any questions you may still have, he would be happy to do so. Simply reply back to this review response with your name and contact information and let us know the best time to reach out. If you would rather not post your info online, you can respond privately and we will see your message even though it is not posted publicly. Again, we apologize for the frustration you experienced and would very much appreciate the chance to talk things through and make sure you understand why the price was not what you originally expected. Thanks for the feedback and have a great day!

September 09, 2023

Thank you, Jeff, for your professional service. I appreciate the way I was treated. Will be back. More

by JAMES
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Recommend Dealer
Yes
Employees Worked With
Joey Bush, Jeff Borovicka
September 09, 2023

Joey is one of the only reasons I would come back Scranton. He took a bad situation and COMPLETELY FLIPPED IT AND MADE IT RIGHT! Thank you very much Joey for your professionalism! More

by JAMES
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Joey Bush, Jeff Borovicka
September 04, 2023

On phone - rotate AND balance tires - Get there - only rotated Tire pressure reading- tires different air pressure Thought needed new new windshield wiper blades - got - not the blades - problem with More

by adrienneandrews
Service Price Transparency
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Service Time
Recommend Dealer
No
Employees Worked With
Beverly Rhoads
Sep 05, 2023 -

Scranton Cadillac of Vernon responded

Good Morning, We appreciate you for taking the time to leave your feedback. I believe you have already been contacted by our service manager to work out any concerns you still have, but if there is anything else you need, please let us know. Thanks again, and have a wonderful day!

September 04, 2023

Went in to have 2 different noise sources diagnosed coming from driver’s side tire area. Customer service was great. Shuttle service was good. Diagnostics were a bit lacking due to problems not bei More

by plachelier
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Recommend Dealer
Yes
Employees Worked With
Frank Kern
August 29, 2023

Very helpful staff and a pleasure to work with. Check car over and replaced the battery. More

by crufrano
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Recommend Dealer
Yes
Employees Worked With
Frank Kern
August 18, 2023

Quick, reliable service that doesn’t break the bank! Very knowledge employees. Will come back! Thank you! More

by TINA.STODDARD
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Recommend Dealer
Yes
Employees Worked With
Frank Kern
August 18, 2023

Great service by Frank Kern and Scranton Motors technicians. Definitely will bring CT4 back for service when needed. More

by Sepulvedadom
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Frank Kern
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