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Scranton Cadillac of Vernon

Vernon, CT

4.5
101 Reviews
It's all in the family at Scranton Cadillac in Vernon, CT. Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch has been passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton Cadillac of Vernon is dedicated to providing superior service, honesty and integrity. For more than 70 years, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular Cadillac dealership, serving the greater Vernon and Hartford areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new Cadillac models as well as a wide range of high quality used car makes and models. It's also why we offer first-rate Cadillac service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon.
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777 Talcottville Rd

Vernon, CT

06066

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Showing 101 reviews

September 23, 2024

Extremely dissatisfied with the fact that only one key was provided for a $30,000 vehicle. This was not made known to us until we were heading out the door. This should be made known immediately. It will More

by Pmanning5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Doug Freeman
2.0
This rating includes all reviews, with more weight given to recent reviews.
William Joren
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Scranton Cadillac of Vernon responded

Thank you for sharing your experience with us. We deeply regret that your recent purchase did not meet your expectations and apologize for the inconvenience and frustration caused by only receiving one key for your vehicle without prior notification. Clear communication and transparency are critical to us, and we are very sorry we fell short in this instance. We understand the additional cost and hassle this has created for you. We will be sharing your feedback with everyone on the team to ensure such oversights do not happen in the future. If you would like to discuss this further, please respond back to this review with your contact info and the best time for us to reach out. Thank you again for taking the time to bring this to our attention.

August 26, 2024

Jeff was awesome. I loved his energy and he was honest with me. I told him what I was looking for and he helped me alot. It's been awhile since I bought a new car.He a More

by tobbie.t
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Mancuso
June 13, 2024

Great service. I was a customer many years ago and went out of state. They were great then and they have continued to be great today. More

by BOB.MORIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
June 05, 2024

Maurice is an excellent sales rep; very knowledgeable, professional and yet friendly and an all-around nice person. More

by benny1025
Recommend Dealer
Yes
Employees Worked With
Dan McCann, Maurice Winsey
June 02, 2024

I’ve purchased 6 cars from them. The communication is horrible. I’ve had to call them more times than they called me. One my last experience they did not keep me updated and defini More

by JMH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Zeidenberg, Billy Delgado
May 30, 2024

Always a pleasure to work with Frank. .resolved a problem in a very quick manner More

by Diorman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Frank Kern
May 29, 2024

We were very pleased with the service from everyone that helped us buy our new XT4, More

by il2ses
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan McCann, James Mangene, Doug Freeman
May 28, 2024

Rob, Thanks for great customer service, returning my calls promptly, and thank the service crew for taking of our Cadillac XT4. Linda & David More

by QueenLD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
May 10, 2024

My service needs were completed quickly and completely…and my car was washed and cleaned….couldn’t ask for more. Also, the service staff was polite, courteous and very professional… This is More

by NIKOLATESL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
May 01, 2024

Billy provided excellent communication about the needed repairs and expected completion date. The staff are super professional and courteous. More

by JacquelineConley727
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Robert Zeidenberg, Billy Delgado
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