Scranton Cadillac GMC of Vernon

Promises Broken. Painful resolution I purchased a 2012 GMC Sierra and was promised that the tire that was slashed on the side wall be replaced before I drove off the lot along with a spa I purchased a 2012 GMC Sierra and was promised that the tire that was slashed on the side wall be replaced before I drove off the lot along with a spare key and matching touchup paint to cover bare metal exposed. There first follow up to resolve was to sell me a new set of tires and rims for $1800. I just gave them a check for $30K. 2 months of constantly hounding them to replace the slashed tire that was constantly leaking air, I was finally given an appointment. 3 weeks ago I came in, I finally got the tire replaced, had confirmed it was not inflated to the correct pressures, received the spare key and they forgot about the TU paint. Promised they would mail it. Had to call them again to request it again. Snow has already fallen and temps dropping and now too cold to paint the bare metal. Far from good customer service More

Don't buy anything there Bought a used car which came with a 90 day 3000 mile warranty 3 weeks later the car wouldn't start called them and spoke with a lady don't know her na Bought a used car which came with a 90 day 3000 mile warranty 3 weeks later the car wouldn't start called them and spoke with a lady don't know her name she told me I have to pay for the towing and if it needed a battery I have to pay for that too I told her the car is still under warranty they should have to pay for the towing and what ever the car needs she said she will talk to the manager and hung up on me never heard back from her then David the sales man called me I missed his call and called him back 2 minutes after he called me and he never got back to me then the service guy called me and I told him what was going on and he said he will call me back in 10 minutes and he never called me back now I have a car that I've only had for 24 day sitting in my driveway dead and will not start still under warranty and they do not want to pay to fix it how is this dealer Scranton motors getting away with this do not buy anything from them my next review will be to the better business Bureau More

Bad service Very bad service center , unfriendly staff, more expensive than other dealerside , No honesty Inferior service, Long Island dealers much better , ov Very bad service center , unfriendly staff, more expensive than other dealerside , No honesty Inferior service, Long Island dealers much better , over priced, slow service center More

Never will deal with them again!! I will never purchase a vehicle from them again. After 16 years of doing business & 8 vehicles later I will never go back due to their impersonal & pr I will never purchase a vehicle from them again. After 16 years of doing business & 8 vehicles later I will never go back due to their impersonal & predatory behavior. I do have another GMC & BUICK Dealer now that delivers service & qualify service. GATES More

Professional sales man Jimmy Yilmaz, made buying a new car and awesome experience he was courteous professional friendly and a great sense of humor I was greeted with a hand Jimmy Yilmaz, made buying a new car and awesome experience he was courteous professional friendly and a great sense of humor I was greeted with a handshake, we sat down and discussed what type of vehicle I was interested in.went for a test drive he went over everything about the car and the certification. Gave me a tour of the dealership and introduced me to some people in different departments. He offered me something to drink we sat down and went over a few things and I picked up my new car the following day! Thanks Jimmy I will send Friends and family your way so that you can help them find the perfect vehicle for their needs. John Tooker-Colalillo More

Friendly and knowledgeable I drove to Scranton Motors, in Vernon Connecticut From New Hampshire. After several unsuccessful attempts to find the vehicle I was looking for. Wh I drove to Scranton Motors, in Vernon Connecticut From New Hampshire. After several unsuccessful attempts to find the vehicle I was looking for. When I arrived, the vehicle I was interested in was parked out front and the Salesmen was waiting for me. His name is Jimmy Yilmaz. He was welcoming, friendly, knowledgeable and just down right cool. I told him I've already been pre-approved through my own bank and will not need to fill out a credit application. He then asked me what percentage rate my bank gave me. I told him 5.25%. He said give our banks a chance I Guarantee we can get you a better rate. Against my better judgement I filled out the application, and told him if I don't hear from him before 3 o'clock the next day that I was going to my bank to complete the sale. Not five minutes after I left the dealership, I received a phone call from the finance manager who informed my that I was approved and revived a rate of 4.3%. I couldn't believe it. And no I do not have an 800 Credit score. Actually my score is between 660 and 700. I am now the proud owner of a 2013 Corvette Grand Sport. The car is absolutely immaculate. Great dealership, I will definitely be returning in the near future to purchase a vehicle for my wife👍🏾 More

Stay away If you are looking for old school car dealership practices, this is the place for you. One of the only dealerships around that hasn't figured out pe If you are looking for old school car dealership practices, this is the place for you. One of the only dealerships around that hasn't figured out people are too smart to pay $995 on top of MSRP for "Simonize". Quoted price was MSRP + ridiculous markups. To top it off, they put a lock on our current lease account to prevent other dealers from obtaining payoff info after just an initial visit with no discussion of pricing. If you are looking for honesty and transparency, look elsewhere. More

great stress free I really had to write a review about scranton motors, they made the car buying process so stress free everybody was so nice and did everything they c I really had to write a review about scranton motors, they made the car buying process so stress free everybody was so nice and did everything they could to get me in a great car. From Makayla the sales person to Rocky sales manager to Matt Scranton. I recommend this dealership for people that want a great deal in a stress free environment. thanks again guys you were awesome Frank More

Amazing service Highly recommend this dealership for anyone purchasing a new or used vehicle. All the staff were Professional, helpful, and willing to go out of their Highly recommend this dealership for anyone purchasing a new or used vehicle. All the staff were Professional, helpful, and willing to go out of their way to help make it easy on the buyer. Vehicle was ready to go, paperwork all set, and very detailed so there were no questions to be asked. Definitely will be a repeat customer! More

had a great car buying experience We were out looking for a new used car and decided to see what they had to offer. We had been to 3 other dealerships and left those without a car and We were out looking for a new used car and decided to see what they had to offer. We had been to 3 other dealerships and left those without a car and didn't care if we saw those sales people again. But that changed when we pulled into Scranton Motors. We saw they had about 5 GMC cars off lease and one Honda pilot. As we were peaking in the windows Nick F. came out to discuss one of the GMC cars to a gentleman. Mind you this was around 7pm on a Saturday night and they close at 6pm. So we eased dropped to hear about the car. Nick was great! He not only answered that guys questions but ours too. That Gentleman left but made an apt with Nick to return on Monday. He stayed taking to us, grabbed keys to the GMC's and the Honda. We finally left around 8pm with an apt to test drive a GMC and the Honda on Monday. While the apt was being made Shaun who is a manager came over and introduced himself to us. The whole time we were there it was like we were family. They teased Nick, we joked backed. We had not laughed at all while looking for a car until Scranton Motors. I received an email from Nick to confirm our apt on Monday. When we arrived on Monday night both cars had tags hanging down with our names on them. Which was a great feeling that no one else would be seeing them. Nick showed us all the features of both cars and we test drove them. Nick was a so professional and mature we were shocked to find out how young he was. We would never had guessed it. We felt like we made a friend while out for those test drives. We returned to the office to talk about our options and we meet Kamran who was the team Lead/manager. I loved him. between both Nick and Kamran we never felt pressured to buy they gave us all the facts and even on the Honda which was not a certified used car (since it is not a GMC car). We decided on the 2011 Honda Pilot as that has been what we were searching for and it was a great price. We put down deposit to hold the car. The next day my boyfriend had some concerns. Kamran went above and beyond to ensure his concerns were warranted and how they could handle them. Last night we picked up our new used 2011 Pilot. Nick had it waiting with a big red bow on it. All we had to do was sign all the paperwork and it was ours. I felt like we made two new friends and they made a customer out of us. I also liked that one of the Scranton family members was always there while we were in the office. We met Matt Scranton and he took the time as he was leaving for the night to make sure all our needs were met and that we were satisfied with his team. I liked that personal touch to ensure a family business is successful. More