Scottsdale Mitsubishi - Service Center

Where to begin, I purchased a vehicle on president's day 2025, And have been dealing with nothing but issues. Prior to purchasing the vehicle, the dealership and I had agreed on a "We Owe" due to a cracke 2025, And have been dealing with nothing but issues. Prior to purchasing the vehicle, the dealership and I had agreed on a "We Owe" due to a cracked driver side view mirror. No issue there. A week later I was going through the functions on the cluster and came across "Oil Life" which said 18%. I thought they might have just forgot to reset the oil life. I checked the oil, not the case. Not only was the oil not changed, the air and cabin air filter were filthy. I called to schedule a service and get my mirror fixed. They couldn't schedule me until they "Inspected" the mirror. Dealership wanted me to just take my vehicle and drop it off for who knows how long because they couldn't tell me until after inspection how long it would take to receive and put on. (They took pictures of it when we agreed on the We Owe) I called several time to schedule service Constant runaround stating we dont have any loaners. I ended up going weeks after on a monday. I was told it would take 4 days for the maintenance and mirror. Called on Friday and spoke to sales manager Charles and asked what the status of the vehicle was. He told me he would call me back once he found out. This was not the first or second time he never returned a call. This was also after he threatened to bill me for a dealer plate they LEFT in my vehicle. I didn't even have my vehicle to give it back to them! Turns out they sent it to another dealership to get a front collision sensor worked on. I called on Monday the following week and they til me the vehicle was ready. I asked the salesman Bryant Cliff to verify EVERYTHING was completed before I take off from work for no reason. Never got a follow up. Tuesday I called the service dept and asked if everything was complete on the vehicle. They told me yes. Left work and got to the dealership only to find out NOTHING was done. Only the FC sensor (which I didn't even take in for). Left my vehicle again. Currently still at the dealership until who knows when. Contacted General Manager and no response. The absolute worst service I've ever received. To top things off. It took the dealer 2.5 months to SUBMIT plates to MVD. Still have paper tags. AVOID THIS DEALERSHIP!!! More

I had an appointment for oil change on 28 March 2025-. I was greeted by service advisor Gilbert and he took good care of me and my car was serviced on promised time. There was no upselling of any kind I was greeted by service advisor Gilbert and he took good care of me and my car was serviced on promised time. There was no upselling of any kind and work was performed very professionally. More

I’ve been extremely satisfied with the service department. They’ve taken great care of my vehicle. department. They’ve taken great care of my vehicle. More

Excellent customer service! Very knowledgeable. Always makes me feel welcome. I’ll be a lifelong customer for sure! Very knowledgeable. Always makes me feel welcome. I’ll be a lifelong customer for sure! More

This is the first time in a long time that I have been willing to give a positive review of a car dealership. But I truly feel Scottsdale Mitsubishi is sincere about wanting to do right by the customer. willing to give a positive review of a car dealership. But I truly feel Scottsdale Mitsubishi is sincere about wanting to do right by the customer. More

Chris in the Service Department is Awesome. He is very customer service and safety focused, making sure customers are safe driving their Mitsubishi cars. He is very customer service and safety focused, making sure customers are safe driving their Mitsubishi cars. More

Scottsdale Mitsubishi has great friendly service. I would recommend anyone trying to get their repaired go here. I would recommend anyone trying to get their repaired go here. More

Excellent communication, easy to reach a service advisor and lots of availability to schedule service. and lots of availability to schedule service. More

I came in for an oil change without an appointment, and they took care of me right away! Amazing service! they took care of me right away! Amazing service! More