Scott Volkswagen

Fair weather friends. Customer service, "what is that"? Bought a 2012 certified used car for $21000 cash. car that Scott VW sold to the original owner, a car that Scott VW did all the maintenance on, A car Bought a 2012 certified used car for $21000 cash. car that Scott VW sold to the original owner, a car that Scott VW did all the maintenance on, A car that was certified by Scott VW, a car that we were told that Scott VW stands behind. we received 3 phone calls in the next 3 days from Scott VW asking how we liked the car. 11 days after we bought this wonderful car it broke down and was in the shop NOT at Scott VW. I immediately called Scott VW to see what they could do for us. They knew exactly what the problem was before the car was even looked at by a mechanic. After that phone call Scott VW never got back to us no matter how many times or how many ways we tried to contact them. We finally sent a complaint to VWcustomercare.com and I cc Scott VW approximately 5 minutes after I sent that email Russ Baird from Scott VW was calling my house making all kinds of promises. None of which they have kept nor have we heard a word from him as he promised we would. Do not let the low prices or the friendly smiles fool you there is a reason their prices are so low and they smile so broadly. They know you are going for a ride. All the horror stories that you may have heard about car dealers you can experience at Scott VW. Scott VW seems to believe that customer service is something the other guys should do!! More

Deceptive practices On a second visit and a substitute sales person the car I originally inquired about was sold under my feet after agreeing on a sale over the phone wit On a second visit and a substitute sales person the car I originally inquired about was sold under my feet after agreeing on a sale over the phone with Lou Dutra. I was at the showroom in less time than promised to Lou. I would not recommend this dealership to anyone. More

Honest and Straightforward. Great Customer Service! I have visited numerous dealers in the area, and Scott is far and away the best. Glenn, our salesperson, was honest, friendly, helpful, and NO PRESSU I have visited numerous dealers in the area, and Scott is far and away the best. Glenn, our salesperson, was honest, friendly, helpful, and NO PRESSURE! He let us drive the cars we wanted to drive. He was honest about what he could and couldn't offer in terms of pricing. He made sure that we had all the information we needed. We weren't easy customers. We visited the dealership 3 times in the course of a month to drive cars. I ended up with a beautiful 2012 GTI. Everything was included. Floor mats. All-weather mats. Cargo blocks. Manuals. The car is spotless. Friends can't believe it's used. It really looks and feels brand new. I also got a great price. $1500 less than a similar car on Carmax, and mine was CPO! If you're thinking about a VW, go to Scott. More

We purchased a 2012 certified pre-owned Touareg in July and were told they could not give is the CPO certificate because a computer update needed to be installed. We scheduled an appointment for August 8th and were told they could not give is the CPO certificate because a computer update needed to be installed. We scheduled an appointment for August 8th, arrived for the update after driving an hour to the dealership and waited an hour to be told the update could not be installed. They said it was a VW problem. We heard nothing for over a month about correcting this issue. Finally called the chat line at VW of America who has done nothing but accept a "wait" response from Scott VW. We believe the car is not CPO certified in spite of Scott VW telling us it was. We have not received any certification and continue waiting for VW of America to call and tell us the status of this issue. We are beginning to feel this may have to be submitted under the "Lemon Law" for settlement. To make a long story short, we are totally dissatisfied with Scott VW and quite frankly VW of America doesn't seem to respond to our issue either. The response we are getting from VW of America is that they are waiting for a full report from Scott VW. We have been waiting for months for the same thing but to no avail. I would steer clear of this dealership. More

Went in to look at a new Passat. No pressure from the sales side, which was a good thing. Once we got into the price negotiation is when they lost me. I was undecided between lease or purchase. So Kevin sales side, which was a good thing. Once we got into the price negotiation is when they lost me. I was undecided between lease or purchase. So Kevin went in to see the "financial wizard" who came back with numbers for a loan based on the monthly payment I said I wanted. After doing quick math in my head, it seemed too high. So I asked Kevin for the sheet with the numbers and he said he could not give it to me. I told him I didn't need the original, just make a copy. He tells me he is not allowed to give me the numbers. What??? I took a photo with my phone of the sheet, got home did the math and realized the interest rate the finance guy worked up was over 11%. I have perfect credit, they knew this. Interest rates on new cars are very low, and some cases 0%. I had no problem with Kevin, but the methods Scott's uses to try to con you into pay more are pathetic. In this day and age only a moron would be taken by this place. More

I bought a 2012 (new) VW Passat S, I needed a replacement car ASAP at a price I could afford after a microburst in NH took out my 2006 Expedition last week. After going to other local dealers in Warwick I fo car ASAP at a price I could afford after a microburst in NH took out my 2006 Expedition last week. After going to other local dealers in Warwick I found there were many hidden costs and some issues that led to a disagreement that killed a deal with one dealer (be careful working with Balise). Scott gave me a great experience and I found myself driving a new car the same day. I looked at the car lineup of many manufacturers and the basic offering (lowest price version) is impossible to beat with the Passat. A+ dealer, A+ product, I don't miss my Expidition and I chuckle when I drive by gas stations now. Gas savings will pay the car off alone. More

I walked in just the dealership at 7:05pm just to look at new VW passat. I had the pleasure of meeting Hayley LaMarre who assisted me,she asked me what i was looking for,i explained her and around 8:30pm I new VW passat. I had the pleasure of meeting Hayley LaMarre who assisted me,she asked me what i was looking for,i explained her and around 8:30pm I had purchased a brand new 2012 pssat. She was excelent,I do rcomend this dealership and I recomend Hayley LaMarre to assist you. More

I don't usually write reviews, but I feel compelled to after reading dbcooper71's review. I just purchased a 2012 Golf TDI from Scott VW last night. The salesman I worked with was Jorge and Mahmoud took c after reading dbcooper71's review. I just purchased a 2012 Golf TDI from Scott VW last night. The salesman I worked with was Jorge and Mahmoud took care of the financing paperwork. I found Jorge to be very friendly, professional and knowledgeable. I went into the dealership already knowing which specific vehicle I wanted to look at, based on what I saw on Scott's website. He asked if I'd like to test drive it (I didn't have to ask), he asked if I'd like him to ride along on the test drive or not (my choice which I took him up on). I'm not familiar with East Providence and if he hadn't rode along on the test drive I probably would only have gone a mile up the road and turned around, but having Jorge in the back seat was great because he took me on a 20 minute 15 mile loop including a good stretch of Rt 195 so I could get up to highway speed (I took it up to 75 mph, no complaints at all from Jorge). He gave me plenty of information and lots of opportunity to ask questions. My wife and I walked into the showroom at 6:30pm and by the time we finished our paper work it was 9:15pm, and Jorge still spent an additional 30 minutes afterward doing a final walk thru of the car's computer and stereo, and he setup the bluetooth link to my phone for me. He and Mahmoud stayed nearly two hours past closing to get me squared away, something I didn't expect. Everyone else I spoke to was great too, from the girl who answers the phone to the GM. I also want to mention that the prices listed on Scott's website were also shown on each vehicle. I looked up the invoice price on edmunds.com and the advertised price on Scott's website was over $1000 below the invoice listed on edmunds. I was expecting to pay an extra $770 for destination fees, but they didn't charge me for it! I payed the price listed on the website plus about $300 for doc fees. That's it. They also gave me a good trade on my old car, right in line with the listed trade value from Edmunds. If you have a friendly attitude and treat people with respect that's what you get back. If you're rude and condescending then that's how you should expect to get treated by others. My experience with Scott VW, and Jorge specifically, was outstanding and the best car buying experience I've ever had (I'm 49 and this is my 7th new vehicle purchase and first VW). More

Since my company has directly offers with Volkswagen North America, I made the mistake of visiting the Scott VW location in Rhode Island. From the beginning it was clear that the salesman George had no North America, I made the mistake of visiting the Scott VW location in Rhode Island. From the beginning it was clear that the salesman George had no idea about the product that he was selling and that I had more knowledge and background information on the GTi and its features than he did. After a lengthly wait for George to locate the key to the Gray GTi I was looking into (two times before he produced a key that was for not just the wrong color but the wrong model VW.) After a short and strained test drive, where I was not allowed to really drive the car as I would in everyday life, but rather like I was in a funeral procession, we return to the showroom where the high pressure sales began. When I informed George that CompuCom (my employer) was a participant in the Volkswagen Supplier Purchase Program and produced the appropriate forms and company ID number with my employee badge, George appeared to panic and brought in a sales manager named Chris (formerly of Rt 6 Kia.) Chris was rude, unprofessional and outright condescending towards myself and my girlfriend, since apparently I was also showing him up with my knowledge of the GTi and what perks the Volkswagen Supplier Purchase Program gives me. By the terms of the program, I requested to see the Dealer Invoice which Chris was unsurprisingly unable to locate at the dealership (a flagrant violation of not only the Volkswagen Supplier Purchase Program but also of state law where documentation must be kept on premises for all vehicles in stock.) After many rounds of arguing with Chris a Dealer Invoice miraculously appeared from another person in sales for a Black GTi 4-door Autobahn edition, not the 2-door model that I was looking at. After more of Chris' high pressure he told me the bottom line was $22,900 plus tax, tag, title, a mysterious deal paperwork fee and a pre-prep fee (which is also included in the window stick price, an obvious double dip on VW's dime.) After all of the working over by Chris I stated that I would have to think about the purchase and let him know in a few days, the following day I received at least 4 calls from George, and then at least 2 a day after that until I point blank told him that the rude and aggressive sales treatment at Scott had made me check with another VW dealer (Volkswagen of North Attleboro) who was able to find the car I wanted in the color I wanted and the spec package I wanted and it was only $18,850 (because it was not an Autobahn I had inquired about or looked at.) Frankly I would advise everyone to stay away from Scott VW unless you want high pressure sales and to be ripped off at every turn for every dime they can take from you. More

What a first class operation at Scott. I went to a What a first class operation at Scott. I went to a VW dealership in West Warwick and could not get a salesman off their damn cellphones long enou What a first class operation at Scott. I went to a VW dealership in West Warwick and could not get a salesman off their damn cellphones long enough to find out if they had any new Beetles on the lot. I drove the lot myself and could not find one. I later tried Scott and had two people asking to help me as soon as I closed my car door! What a great crew. I did not like the 2012 "Denim Blue" color, so Gary showed me every Beetle combo that was in the pipeline in North America. After hearing what I was looking for Chris suggested I take a look at the black Porsche they had in the showroom. He showed me the black "Turbo Launch Edition" they had and it was amazing. I could not believe that it was a Beetle! OMG after a test ride I wanted this car so bad. They did the numbers and I bought this rocket for a LOWER monthly payment than I pay on the SUV I traded in, WOW! The owner Brad congratulated me and wished me luck with my first Volkswagen. Thanks to the whole gang at Scott for getting me this amazing car. ( and the pink VW hat too!) You guys rule! More