Scott Volkswagen

Excellent service experience Went in for my 20,000 mile service, The gentleman at the desk was very polite and knowledgeable. I feel like my time was important to them and got out Went in for my 20,000 mile service, The gentleman at the desk was very polite and knowledgeable. I feel like my time was important to them and got out in a reasonable amount of time. Also they washing vacuumed it came out wonderful. I would recommend this dealership for anyone. More

Great service experience! Walked into Scott's vw for my 50,000 mile service. The gentlemen at the counter was really friendly and knowledgeable. He point out some things I shou Walked into Scott's vw for my 50,000 mile service. The gentlemen at the counter was really friendly and knowledgeable. He point out some things I should do while my car was in there. Price and wait time was reasonable thanks again Scott's vw. More

Kim Lexner....the service experience you deserve. Having worked in the automotive industry for over 3 years I can say without a doubt, Kim Lexner in the Scott VW service department provides the servic Having worked in the automotive industry for over 3 years I can say without a doubt, Kim Lexner in the Scott VW service department provides the service you deserve!!! Very knowledgeable, keen and effectively uses your time. More

service I have been a long time customer off and on of Scott vw. Service advisor AL Sousa has been great every time I have brought my 2013 passat in for serv I have been a long time customer off and on of Scott vw. Service advisor AL Sousa has been great every time I have brought my 2013 passat in for service. He has a great demeanor, is very friendly and explains all work once it is completed. Your lucky to have him on your team at Scotts! More

quick repair, great customer service. Brought our tiguan in for service, were greeted promptly by a gentleman named Al Sousa. He was very personable, and provided us with great service (w Brought our tiguan in for service, were greeted promptly by a gentleman named Al Sousa. He was very personable, and provided us with great service (which is very important to me). Thanks to him Scott VW will be our only choice going forward. Sincerely, Bruce D. More

Great Service A few weeks ago my wifes vw was having some wiring issues and i spoke to this guy named Al Sousa and in no time he pointed in the right direction and A few weeks ago my wifes vw was having some wiring issues and i spoke to this guy named Al Sousa and in no time he pointed in the right direction and her car was fixed ! Would i recommend this company ....YES without question ! Thanks Al, for your prompt service and caring personality ! More

best shop i have ever been too! I have been having many problems with my 2009 jetta. Went to 4 different shops with no conclusion. I came here and talked to al souza and he had an an I have been having many problems with my 2009 jetta. Went to 4 different shops with no conclusion. I came here and talked to al souza and he had an answer to every question i had. On top of having my car finished a day befor i expected he was very easy to talk to and understand. Ill tell all my friend to go see al! More

Amazing customer service Had an issue with my Jetta... Spoke with a gentlman named Al who quickly got us in to fix the problem.... Thank You I will now skip the rest and only Had an issue with my Jetta... Spoke with a gentlman named Al who quickly got us in to fix the problem.... Thank You I will now skip the rest and only come here for an further problems More

Fair weather friends. Customer service, "what is that"? Bought a 2012 certified used car for $21000 cash. car that Scott VW sold to the original owner, a car that Scott VW did all the maintenance on, A car Bought a 2012 certified used car for $21000 cash. car that Scott VW sold to the original owner, a car that Scott VW did all the maintenance on, A car that was certified by Scott VW, a car that we were told that Scott VW stands behind. we received 3 phone calls in the next 3 days from Scott VW asking how we liked the car. 11 days after we bought this wonderful car it broke down and was in the shop NOT at Scott VW. I immediately called Scott VW to see what they could do for us. They knew exactly what the problem was before the car was even looked at by a mechanic. After that phone call Scott VW never got back to us no matter how many times or how many ways we tried to contact them. We finally sent a complaint to VWcustomercare.com and I cc Scott VW approximately 5 minutes after I sent that email Russ Baird from Scott VW was calling my house making all kinds of promises. None of which they have kept nor have we heard a word from him as he promised we would. Do not let the low prices or the friendly smiles fool you there is a reason their prices are so low and they smile so broadly. They know you are going for a ride. All the horror stories that you may have heard about car dealers you can experience at Scott VW. Scott VW seems to believe that customer service is something the other guys should do!! More

Deceptive practices On a second visit and a substitute sales person the car I originally inquired about was sold under my feet after agreeing on a sale over the phone wit On a second visit and a substitute sales person the car I originally inquired about was sold under my feet after agreeing on a sale over the phone with Lou Dutra. I was at the showroom in less time than promised to Lou. I would not recommend this dealership to anyone. More