Scott Volkswagen

Service dept is the best Can't say enough about this service dept. And especially Kim L. Who always takes great care of me.. Would not not take my car anywhere else. Go see K Can't say enough about this service dept. And especially Kim L. Who always takes great care of me.. Would not not take my car anywhere else. Go see Kim you won't be sorry More

Great Service...Again I have purchased my last 3 cars from Scott including my 2009 Routan that I brought in for service back in December. The issue I was having turned out I have purchased my last 3 cars from Scott including my 2009 Routan that I brought in for service back in December. The issue I was having turned out to be rather complex involving the key coding and they needed to order a whole new unit. To make a long story short, my service representative Kim was in almost daily contact with me regarding progress and when things were taking longer than expected she arranged for me to have a loaner vehicle. They even picked me up at my house! I highly recommend Scott for sales and service. Everyone there is fantastic. More

excellent service New person in service since last visit. Kim. She's the best, very pleasant and professional. Good service is what keeps the customers coming back, New person in service since last visit. Kim. She's the best, very pleasant and professional. Good service is what keeps the customers coming back, service after service and car after car. More

GREAT SERVICE Came in last week to have my oil changed and met Kim for the first time. Even though I did not have an appointment she was able to fit me in and get i Came in last week to have my oil changed and met Kim for the first time. Even though I did not have an appointment she was able to fit me in and get it taken care of. Her upbeat personality and smile actually had me not minding waiting(my own fault for not having an appointment) and leaving with a smile. She is an asset to your company and I will be MAKING AN APPOINTMENT with Kim for my future needs.Thanks Kim! More

Kim in Service I came in on Saturday to have my wipers changed. I met Kim who said it was going to be a while as they were really busy. Not too much after she came b I came in on Saturday to have my wipers changed. I met Kim who said it was going to be a while as they were really busy. Not too much after she came back out and said she would personally take care of it as she knew I was in a bit of a hurry. I have never received such good service from a dealership. She took care of something that most dealers in my experience would have just left me sitting there until they "got to me". Not to mention she did it with a smile. Thank you Kim!!!!!! More

Pothole damage repairs I purchased my 2008 Jetta from Scott in December 2014. On March 10, I hit a massive pothole & it caused some serious damage to both of my front tires I purchased my 2008 Jetta from Scott in December 2014. On March 10, I hit a massive pothole & it caused some serious damage to both of my front tires. The service department at Scott VW fit me in right away & fixed my car. The staff is very helpful & friendly. I always feel welcome when i come here for service. The technicians are all VW certified so I know they know my car inside and out. I do a lot of driving as part of my job (I am a union representative for Local 217) and also have an 8 year old son so it is vital that my car is safe & reliable. Scott VW also offers coffee & wifi so I am able to get work done while I wait for my car which is great!!! Thanks Kim L. and all the staff at Scott VW for a great experience. :) More

great service Went into scott vw becase i had a wiper that wasent working properly. I had called and was told i could come down. When i arrived i spoke to one of t Went into scott vw becase i had a wiper that wasent working properly. I had called and was told i could come down. When i arrived i spoke to one of the representatives behind the counter, and was told it was going to be approx 2 hrs because i did not have an appointment. I explained that i was on my way home and it was out of state. Then Al steped in and took my keys and told me to have a seat in the waiting area. he came out 10 minutes later and told me he adjusted my wiper arm and i was alset. No charge!! Then he informed me i needed wiper blades, i purchesed the wipers and again he installed no cost! I appricate him helping me the way he did, they didn't try to take advatage of me and got me out quick. Congrats on excelent customer service. More

AL SOUSA I JUST WANT TO THANK AL SOUSA FOR THE KIND EXPERIENCE HE MADE FOR MY DTR KELLI FISHER. SHE COMES FROM NY AND WAS VISITNG A FRIEND IN BOSTON, WAS IN PR I JUST WANT TO THANK AL SOUSA FOR THE KIND EXPERIENCE HE MADE FOR MY DTR KELLI FISHER. SHE COMES FROM NY AND WAS VISITNG A FRIEND IN BOSTON, WAS IN PROVIDENCE TO DO ERRANDS AND COULDNT SHUT OFF HER CAR. HE WAS PATIENT AND KIND AND TRIED TO ASSIST HER AND FIND A RENTAL CAR AND NONE WERE AVAILABLE, KELLI SAID HE CALLED NUMEROUS AGENCIES. WHEN HE COULDNT FIND ANY TO HELP HER HE REFERRED AND CALLED VW IN BOSTON-WHERE THEY ALSO HAD A LOANER SHE COULD RENT. MY DTR HAS AUTISM AND THIS USUALLY WOULD HAVE THROWN HER INTO A "TIZZY". SHE GOT TO BOSTON SAFELY AND CAR IN PROCESS OF BEING FIXED. AL SOUSA ACCORDING TO MY DTR WAS AWESOME! YOU SHOULD BE PROUD TO HAVE A WARM AND COMPASSIONATE STAFF ON BOARD. THANKS AGAIN ANN MARIE FISHER More

great service I had to get my bmw serviced and when i came in to get my car serviced al Sousa helped me and he was helpful and great. I had to get my bmw serviced and when i came in to get my car serviced al Sousa helped me and he was helpful and great. More

I wont go anywhere else for service! I brought in my VW, and met Al in the service dept. He was exteremely informative, and educated me on somethings about my vehicle. He made me feel com I brought in my VW, and met Al in the service dept. He was exteremely informative, and educated me on somethings about my vehicle. He made me feel comfortable, and informed me of some work that would benefit my VW. I did not feel pressured at any time, nor cornered into purchasing any unnecessary services. He was very helpful and would highly reccomend. I look forward to doing business with him again. More