Scott Robinson Honda

I had one of my worst experience with Scott Robinson Honda, Torrance. I went for Servicing, my Honda Accord car on Aug-28-2021. I had TCS light ON and Hand Brake Indicator ON. The sales assist (Tony Honda, Torrance. I went for Servicing, my Honda Accord car on Aug-28-2021. I had TCS light ON and Hand Brake Indicator ON. The sales assist (Tony Tran) later called and reported "VEHICLE NOT SAFE TO DRIVE - ADVISING CUSTOMER NOT TO DRIVE VEHICLE. BRAKE MASTER FLUID EMPTY, RIGHT FRONT CALIPER LEAKING, LEFT CALIBER WET. RECOMMEND BOTH CALIPER , ROTORS, PAD AND BRAKE LINE/HOSES and the COST is $2236+Tax. I was confused, as I had changed brake fluid just a week before in another good service station, which is very near to Scott Robinson. So I guessed something is not right and said, SCOTT robinson sales assist that I dont want to replace as the budget for replacing is too much. TheSales assist reitrated "It's not advisable to drive the car. I might get into big accident.". But I definitely wanted to check the above recommendation with the other service station, who changed my brake fluid. On reaching the other service station, i found, the actual issues was the following... 1. LEFT FRONT CALIPER COMPLETELY DRY. (which was completely opposite to Scott Robinson report) 2. RIGHT FRONT CALIPHER MISSING BLEEDER SCREW CAP AND SCREW LOOSE. Fix : Just have to tighten the screw. Once tighter, there was no leak at all. TCS Light and Brake Indicator lights become off now. I was witnessing everything when the person just tighten it in 10 mins. The service person didnt get any money, while scott robinson person asked 2236+Tax $ from me. I went back to Scott and showed the report i got from the other service station. I Said that, "Lights are off now. Left caliper is completely DRY". They took me to service station and found the same. The manager "Eric Boldstad" came. Thats when, i faced Odd experience I told him , i have 2 contradictory reports , one from his and other from another service station. He started yelling at me. I felt, his activities were very disrespectful. He had no ground to yell at me as the scott robinson report was with me and other service station report is with me saying, "Everything is fine". He was not even ready to listen to me. In front of all the employees, he yelled at me. Kindly note that, all through the incident, i was being very polite... I can present the two contradictory reports, photos and Videos related to brakes caliper, if asked. Please let me know, whom I should i report on the above incident. More

I just had my 35,000 mile service on my 2018 Civic Sport. It was a busy Friday morning when Tony greeted me at my car. He was professional and friendly. He quickly wrote up the work order. I waited in the lo It was a busy Friday morning when Tony greeted me at my car. He was professional and friendly. He quickly wrote up the work order. I waited in the lounge. 30 minutes later, Tony informed that my car was ready for me. WOW! That was quick! I have always been treated with respect and professionalism by Tony and the rest of the staff. Thank you! More

We are from out of town, bringing our daughter here for college, when our Ram truck broke down on a Thursday. It was towed to this dealership, who told us in short order it was the fuel pump. They had to college, when our Ram truck broke down on a Thursday. It was towed to this dealership, who told us in short order it was the fuel pump. They had to order one from their L.A. facility. They said they couldn't get one until Monday. All day Monday, I called several times just to find out if indeed the pump arrived. No one ever responded. Our service technician had the day off, however twice I was told, "She's with a customer!" Around 4:30 pm we received the truck. It was in the garage for less than 30 minutes, yet our bill was $1165.95 That's right, a fuel pump at this dealership is $1165.95. Actually, with sales tax, it was $1205.33. I felt like crying after the financial ordeal of staying in L.A. for 5 days and nights. I plan on contacting and exploring every conceivable avenue to hold them accountable. More

We came to this dealership not sure if this will be the right place to lease our next car since we have never done business with Scott Robins Honda only other Honda dealers. My husband and I were extremely right place to lease our next car since we have never done business with Scott Robins Honda only other Honda dealers. My husband and I were extremely happy with the service and knowledge of our Sales Associate Carlos Correa. He is very professional, great sales person, explained to us every single detail about the cars we provided options for. Carlos is very friendly and made us feel at home and he wasn't pushing the sale, he provided us time to make our decision. He worked a great deal with the finance team for us. This is lease #6 for our family but Carlos went above my expectations with this sale. I strongly recommend him to work with if you are looking at purchasing or leasing a car. I will also give kudus to Richard Bruce from the Finance office, usually this is the step of leasing a car that I don't really like but Richard made it seamless and we did it super fast, great personality and very knowledgeable as well. Scott Robinson is our new home for our next car for sure. More

Brett in finances is very friendly with customers and offers helpful customer service. He works hard to make sure customers are satisfied with their purchase and that they are assisted in a timely manner offers helpful customer service. He works hard to make sure customers are satisfied with their purchase and that they are assisted in a timely manner. He is a very nice and social. More